Director of Service Operations
On site
Winchester, United Kingdom
Full Time
23-03-2025
Job Specifications
Overview
JOB DESCRIPTION
Delivers the vision for Arqiva service operations, for all Arqiva products and solutions, in accordance with the service strategy, in the UK & abroad, including ensuring meeting product, service and contractual SLAs, and high levels of customer satisfaction.
Location Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required
The role
Executes the vision for service operations, both in the UK and abroad, meeting product, service and contractual SLAs, and high levels of customer satisfaction
Leads and drives transformational change to ways of working in the function, including leading establishment of national first line support, and leading innovative changes to ways of working, skills, organisation, processes, systems, to drive scalability and standardisation
Designs, puts in place and oversees effective service governance across the end to end contractual service, including for all incidents, problem, change, configuration management, ensuring aligned agreements with internal functions and all 3rd parties deliver to the standards required, and externally with customers, so that end to end SLAs are delivered and they feel service is reliable, transparent and well managed
Builds Arqiva service reputation externally as our SME at a sector/industry level. Supports strategic discussions and key relationship development with major customers and suppliers, builds Arqiva’s external reputation for service at an industry level
Oversees day to day service performance, intervening in the most complex and impactful problems as and when required.
Drives a culture of continuous improvement across all service operations sites, teams and performance whether in the UK or abroad, and collaborates with international 3rd parties to deliver service performance
Puts in place a framework to deliver effective financial control and governance for operational and capitalised costs within the function
Creates followship inspires and creates energy and belief in teams pan-Arqiva by communicating meaningfully, builds diverse teams and empowers people to promote high colleague engagement, manages succession and builds capability in the team.
Brings the outside in brings new contacts, ideas and approaches to Arqiva to challenge existing ways of working and mindsets; encourages experimentation and creativity to enhance delivery for our customers
The person
Extensive experience of leading national service delivery, ideally for broadcast infrastructure, utilities infrastructure or in telecoms, for comparable B2B customer base, with a substantial period spent in senior people management roles leading significant teams
In-depth knowledge of use of telemetry and application / use in service operations and how recent advancements can be leveraged to benefit operations, customers and Arqiva
Experience of setting a service operations vision for a “brownfield” operation, then leading the implementation of significant changes to ways of working, e.g. standardisation, automation , including across org, people, sites, kit, tech and process, with evidence of delivering tangible benefits
You will be an expert in
Service operations strategy
Service operations management
Service level management
Incident management
Customer management
Continuous improvement
Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.
Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.
Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks!
Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.
Our focus for 2025 is to Win, Grow, Go Faster – find out more, contact us and apply!
About the Company
Arqiva is at the heart of the broadcast and utilities sectors in the UK and internationally, providing critical data, network and communications services. We work in partnership with our customers – major broadcasters and utilities like the BBC, ITV, Sky, Global, Bauer, Thames Water and Anglian Water – to meet everyone’s demand for information, content and entertainment and enabling a switched-on world to flow. We are the only supplier of national terrestrial television and radio broadcasting services in the UK, consistent... Know more
Related Jobs
- Company Name
- COS
- Job Title
- Email & CRM Coordinator
- Job Description
- Job Description We are now looking for an Email & CRM Coordinator to join our European Regional Team based in London. This role supports the implementation of CRM initiatives to drive engagement, loyalty and profitable growth, contributing to key business KPIs for the region. What you will do: Develop, build and deploy newsletters and SMS across several markets ensuring accurate, consistent and timely completion of the campaigns Test all newsletters before sending to ensure accurate template responsiveness across devices and email providers Co-ordinate copy translations, ensuring deadlines are met for translation submissions Optimise and refresh triggered campaigns to be seasonally relevant and in line with key content moments Report on newsletter and trigger campaigns to ensure we’re driving optimum engagement and conversion for all subscribers, across all markets Collaborate with the regional performance marketing team, ensuring consistent messaging of campaigns and promotions across all channels to maximise overall KPIs, with a focus on traffic, conversion and revenue Collaborate with the CRM Specialist to support subscriber growth through data acquisition campaigns Qualifications Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act. What You Need To Succeed Previous experience working in CRM Preferable experience working with Email Service Platforms, knowledge of Adobe Campaign / Emarsys Good understanding of Google Analytics Experienced in digital visual presentation and interpreting data for key stakeholders Ability to prioritise and manage own time effectively Fashion awareness and creativity Excellent organizational and analytical skills Excellent communication skills, the ability to collaborate and establish alignment with key partners and stakeholders Additional Information This is a full time permanent contracted of 39 hours a week based at our Regional Office in London. Benefits We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to this London based colleagues also receive 25 days holiday Annual health checks Pension scheme Discounts on various activities and financial/lifestyle products via our benefits hub Cycle to work scheme Discounted gym membership Employee assistance via retail trust Private health & dental care Inclusion & Diversity At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. Company Description About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced. In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is an integral part of our part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and team work. Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email. We are looking forward to hearing from you!
- Company Name
- Imperial London Hotels
- Job Title
- Assistant It Manager
- Job Description
- Assistant ICT Manager Imperial London Hotels Group - Bloomsbury 40 Hours - £45,000.00 + Benefits About ILH Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Life Style Hotel in the Summer of 2026. We are currently recruiting for an Assistant ICT Manager The ICT Assistant Manager (Cluster Role) will have in - depth experience of working within the Hospitality / Hotel Industry. They will be responsible for overseeing and managing the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, driving technology-enabled operational efficiencies, and supporting the business needs of each property. The ICT Assistant Manager plays a critical role in aligning hotel technology strategies with overall organizational goals and enhancing guest satisfaction through innovative solutions. Key responsibilities ICT Infrastructure & System Management Cluster IT Strategy & Coordination Support & Trouble shooting Network & Security Management IT Budgeting & Asset Management Team Leadership & Development Compliance & Standard Must have Minimum 3-5 years of experience in IT operations, with at least 2-3 years. Relevant certifications (e.g., ITIL, PMP, CISSP) is a plus.Expertise in property management systems (PMS), POS systems, and guest service platforms. Strong understanding of network architecture, security protocols, and cloud-based services. Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment. Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts. Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively. What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days Free meals on duty Uniform & Dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Shopping discounts across several high-street brands and online retailers Sabbatical leave (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements Legal Assistance & Financial Assistance Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc. Career & Development Benefits: Training and development through our Imperial London Hotels Academy Access to fully funded apprenticeships (subject to eligibility) £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility) Access to Supported Study Scheme (subject to eligibility) Annual Free English Course accredited by UCL Centre for Languages & International Education Opportunity to explore other roles within Imperial London Hotels after 1 year of service Extended Benefits: Technology Scheme (subject to eligibility) Cycle to Work Scheme (subject to eligibility) Workplace Nursery Scheme (subject to eligibility)
- Company Name
- The Guardian US
- Job Title
- Technology & Data Delivery Director
- Job Description
- Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. We're now looking for a Technology & Data Delivery Director to lead and execute medium to large-scale tech transformation initiatives, aligning technology with our goals to drive efficiency, innovation, and competitive advantage. You'll spearhead the modernization of our technology infrastructure and digital capabilities, leveraging emerging technologies to enhance content production, distribution, and audience engagement by commissioning safe and secure tech platforms and new technologies About The Role Collaborate with executive leadership to ensure tech initiatives support business growth and operational efficiency. Execute and enhance the technology transformation strategy aligned with our strategy of being more global, more digital and more reader funded. Oversee the migration of legacy systems to modern platforms (cloud, SaaS, AI-driven solutions). Lead cross-functional teams to deliver transformation programs on time and within budget. Enhance change management strategies to ensure smooth adoption of new tech processes and systems. Partner with business leaders, ExCo and wider tech teams plus external vendors to align technology initiatives with business needs. Manage tech transformation budgets (£10m -£15m), ensuring cost-effective investments in technology. About You The ideal candidate will have experience in executing secure digital transformation within the media industry, driving innovation across cloud computing, AI, and automation to support business growth. Proven track record of successfully managing large-scale tech and data transformation projects. Experience in working on transformative projects related (but not exhaustive) to cloud computing, enterprise applications, and emerging technologies. Strong knowledge of tech governance, compliance and risk management frameworks desirable within the media sector Experience with Agile, DevOps, and IT service management (ITSM) methodologies. Experience in tech leadership roles, with a focus on digital transformation in the media, entertainment, or other related industries. You Can Find The Full Job Description Here. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How To Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Wednesday 23rd April 2025. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna on anna.vipers@theguardian.com to discuss further so we can work with you to support you through your application. – Benefits & Policies At The Guardian We offer 30 days annual leave per annum, plus an additional 5 day holiday purchase scheme. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to life cover, income protection, private healthcare, sick pay and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture & Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Learning & Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships. Our Working Environment We take pride in our surroundings and are pleased to offer versatile meeting rooms and colourful communal areas. We have a brilliant canteen that caters to breakfast, lunch and dinner, with views overlooking Regent's Canal.
- Company Name
- Goldman Sachs
- Job Title
- Executive Office, Global Marketing, London, Analyst
- Job Description
- Job Description Executive Office The Executive Office plays an integral role in setting and advancing Goldman Sachs’ corporate strategy, and in preserving the firm’s distinctive culture. We are responsible for safeguarding the firm’s relationship with alumni, clients, shareholders, policy makers, and the broader public, while ensuring that our own people remain informed about the firm’s evolving priorities. We also partner with the businesses to source high-impact opportunities in line with the firm’s social and sustainability agendas. About Goldman Sachs Marketing Led by the firm’s first Chief Marketing Officer, the marketing function at Goldman Sachs is backed by momentum and a broad imperative to unify the discipline, helping to codify a business-critical function seen as core to the firm’s future growth. As such, GS is focused on building out a data-and-technology enabled team of growth marketers, delivering value for the brand and the business. The organization consists of COE teams including Brand Marketing, Marketing Strategy & Transformation, Content, Media, and Marketing Tech and Effectiveness, as well as marketing teams for each of our revenue businesses. Together, this function collaborates to build a unified, scalable, and consistent approach to marketing the brand and its offerings. Our mission is to be a demonstrable force multiplier for the firm and the businesses we serve. Responsibilities We are looking for someone to join the International Marketing team to: Support the execution of the International Marketing strategy across EMEA and APAC to deliver both proactive and reactive activity across all of our international priority markets Support the marketing for our flagship philanthropic programmes internationally, including social media activity, video production, event branding and development of programmatic marketing collateral Develop acquisition marketing campaigns in support of the firm's recruiting activities Support management of International Marketing budgets and project management processes and routines Support with data and analytics for International Marketing activity Work on maintenance of local language website pages / digital touchpoints Run translation and approvals processes for marketing content and collateral Conduct marketing landscape research and develop data-led marketing insights and analyses to inform International Marketing approach Coordinate sessions and liaise with key stakeholders for flagship speaker series, Talks at GS Develop regular reports and summaries to share with global and local stakeholders on the impact of International Marketing efforts Operate with a strong risk management and reputational management mindset and sound judgment Adhere to laws, rules, regulations and firm compliance policies and procedures, as applicable Partner with head of International Marketing to prepare presentations and materials for key strategies, stakeholder engagement and projects Keep a pulse of emerging business, economic and market trends, as well as industry trends, to help inform strategy and messaging in real time Required Skills And Experience Bachelor's degree; 1-3 years relevant work experience in marketing, communications, project management or related field preferred Collaborative work approach and confidence in interacting with multiple stakeholders and external partners Highly organized with an enthusiastic “can do” approach; capable of working independently to drive projects and achieve objectives Excellent communication and interpersonal skills, both written and oral Excellent project management skills Strong writing capabilities; experience with copywriting and creative development a plus Proficient in PowerPoint presentation and Excel Detail-oriented problem-solver with ability to employ sound judgement and an acute attention to detail Operates with a risk-management mindset Demonstrated ability to work well under pressure; able to manage and execute effectively on multiple, time-sensitive projects Interest in financial services category marketing Takes initiative to broaden knowledge and stay up-to-date on current news and events Must be fluent in English; proficiency in additional languages preferred