Email & CRM Coordinator
On site
London, United Kingdom
Full Time
02-04-2025
Job Specifications
Job Description
We are now looking for an Email & CRM Coordinator to join our European Regional Team based in London. This role supports the implementation of CRM initiatives to drive engagement, loyalty and profitable growth, contributing to key business KPIs for the region.
What you will do:
Develop, build and deploy newsletters and SMS across several markets ensuring accurate, consistent and timely completion of the campaigns
Test all newsletters before sending to ensure accurate template responsiveness across devices and email providers
Co-ordinate copy translations, ensuring deadlines are met for translation submissions
Optimise and refresh triggered campaigns to be seasonally relevant and in line with key content moments
Report on newsletter and trigger campaigns to ensure we’re driving optimum engagement and conversion for all subscribers, across all markets
Collaborate with the regional performance marketing team, ensuring consistent messaging of campaigns and promotions across all channels to maximise overall KPIs, with a focus on traffic, conversion and revenue
Collaborate with the CRM Specialist to support subscriber growth through data acquisition campaigns
Qualifications
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What You Need To Succeed
Previous experience working in CRM
Preferable experience working with Email Service Platforms, knowledge of Adobe Campaign / Emarsys
Good understanding of Google Analytics
Experienced in digital visual presentation and interpreting data for key stakeholders
Ability to prioritise and manage own time effectively
Fashion awareness and creativity
Excellent organizational and analytical skills
Excellent communication skills, the ability to collaborate and establish alignment with key partners and stakeholders
Additional Information
This is a full time permanent contracted of 39 hours a week based at our Regional Office in London.
Benefits
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this London based colleagues also receive
25 days holiday
Annual health checks
Pension scheme
Discounts on various activities and financial/lifestyle products via our benefits hub
Cycle to work scheme
Discounted gym membership
Employee assistance via retail trust
Private health & dental care
Inclusion & Diversity
At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
Company Description
About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.
In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office. While remote working is an integral part of our part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and team work.
Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.
We are looking forward to hearing from you!
About the Company
COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection pays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Know more
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