Assistant It Manager
On site
London, United Kingdom
£ 45,000 / year
Full Time
02-04-2025
Job Specifications
Assistant ICT Manager
Imperial London Hotels Group - Bloomsbury
40 Hours - £45,000.00 + Benefits
About ILH
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Life Style Hotel in the Summer of 2026.
We are currently recruiting for an Assistant ICT Manager
The ICT Assistant Manager (Cluster Role) will have in - depth experience of working within the Hospitality / Hotel Industry. They will be responsible for overseeing and managing the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, driving technology-enabled operational efficiencies, and supporting the business needs of each property.
The ICT Assistant Manager plays a critical role in aligning hotel technology strategies with overall organizational goals and enhancing guest satisfaction through innovative solutions.
Key responsibilities
ICT Infrastructure & System Management
Cluster IT Strategy & Coordination
Support & Trouble shooting
Network & Security Management
IT Budgeting & Asset Management
Team Leadership & Development
Compliance & Standard
Must have
Minimum 3-5 years of experience in IT operations, with at least 2-3 years.
Relevant certifications (e.g., ITIL, PMP, CISSP) is a plus.Expertise in property management systems (PMS), POS systems, and guest service platforms.
Strong understanding of network architecture, security protocols, and cloud-based services.
Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment.
Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts.
Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively.
What you'll get in return
Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
Free meals on duty
Uniform & Dry-cleaning
Workplace pension scheme
£300 Refer a Friend Scheme
Employee recognition
Employee awards
Social events
Interest-free Season Ticket Loan / Travelcard Loan
50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
Shopping discounts across several high-street brands and online retailers
Sabbatical leave (subject to eligibility)
Mental health first aiders support & well-being
Employee Assistance Programme- Supported by Hospitality Action:
Career Guidance, Life Coaching & Tenancy Agreements
Legal Assistance & Financial Assistance
Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.
Career & Development Benefits:
Training and development through our Imperial London Hotels Academy
Access to fully funded apprenticeships (subject to eligibility)
£1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
Access to Supported Study Scheme (subject to eligibility)
Annual Free English Course accredited by UCL Centre for Languages & International Education
Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
Technology Scheme (subject to eligibility)
Cycle to Work Scheme (subject to eligibility)
Workplace Nursery Scheme (subject to eligibility)
About the Company
We’re the Imperial London Family of Hotels, and we want to rewrite the traditional hospitality mentality! We’ve been around for a long time (over 185 years in fact) and as a family owned and run business, our purpose ‘to put authentic London experiences and memorable stays within everyone’s reach’ needs to be achieved by having the right people. This is where you come in! Based in Bloomsbury, central London, we have 8 hotels and 9 restaurants all within a short walk of each other near Russell Square. Our central location ... Know more
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