Senior Salesforce Consultant
Hybrid
Oxford, United Kingdom
Freelance
31-03-2025
Job Specifications
We are seeking a Senior Salesforce Consultant in Oxford for an initial 6-month contract.
This role offers a hybrid work model, requiring two days per week in the office, while leading key CRM and contact centre initiatives.
Key Responsibilities:
Lead and oversee CRM initiatives, ensuring successful project execution.
Conduct and facilitate workshops to gather business requirements and align key stakeholders.
Serve as the primary bridge between business and technical teams, ensuring clear and effective communication.
Develop well-structured and detailed user stories to support development efforts.
Build and maintain strong stakeholder relationships, ensuring project goals align with business needs.
Manage and coordinate User Acceptance Testing (UAT) to validate solutions and ensure quality.
Key Skills & Experience:
Extensive expertise in Salesforce Service Cloud, backed by relevant certifications.
Deep understanding of Contact Centre as a Service (CCaaS) solutions and best practices.
Strong technical knowledge and hands-on experience in Salesforce configuration.
Proven ability to lead and deliver complex projects with a results-driven approach.
Experience identifying, implementing, and integrating telephony systems to enhance customer engagement and service efficiency.
About the Company
Morgan McKinley is a global talent services expert, offering the full spectrum of solutions to meet both employers’ and jobseekers’ needs. With 19 offices in 10 countries and nearly 1000 employees, it provides 3 distinct solutions for customers. - Recruitment Solutions encompassing deep expertise across 10 professional disciplines offering temporary, contract and permanent recruitment; - Executive Search for targeted C-Suite talent searches; - Talent Solutions empowering talent acquisition to deli... Know more
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