
Customer Success Manager
Hybrid
London, United Kingdom
Full Time
17-03-2025
Job Specifications
Who we are, what we do & why we do it:
We are Dext - the world's leading accounting & bookkeeping automation software provider. Our products give businesses real-time visibility and control over spend, payments and expenses, and help accountants and bookkeepers reach new levels of efficiency when working with complex financial data workflows. We are trusted by over 1 million SMBs worldwide. Our solutions embrace AI, machine learning, and emerging technologies to advance and improve the accounting process and data quality for all, making accounting more effortless.
Dext operates across Europe, North America and APAC, with an expanding SaaS product portfolio. We are now seeking a Customer Success Manager to ensure the successful onboarding, adoption & utilisation of Dext's product suite, ensuring customers gain the maximum from their investment, resulting in high satisfaction levels.
It's a fabulous opportunity to make your mark and join our team in the UK to be part of one of the world's leading FinTech solution providers.
The role - what you'll do:
In this role, you will ensure customers have access to the tools & resources to achieve their business goals with Dext. As a trusted advisor, you will drive increased user adoption & advocacy at every opportunity.
You will have regular touchpoints with customers, primarily through online meetings & calls, but also customer visits when required.
Onboarding customers and driving adoption throughout their customer lifecycle;
Working closely with the Account Management team to devise monthly plans around minimising churn and driving adoption;
Effectively educate customers on how to both use and implement the Dext suite of products across their practice and client base;
Deliver consultative calls with Accounting and Bookkeeping customers - advising customers on best practices when implementing Dext, whilst also challenging customers on behaviours that may prohibit successful implementation;
Create and execute adoption plans that empower customers to implement Dext's suite of products across their practice;
Effectively conduct 1:many training sessions for our customers;
Working towards and achieving your monthly net client retention KPIs.
About you - what we are looking for:
Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don't meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity and Inclusion commitments.
Experience within a fast-paced and innovative environment;
Solid years of experience working in the accounting and bookkeeping sector with software or SaaS experience such as Xero, Intuit, Sage, data capture solutions...;
Ability to quickly learn new technologies and provide best practice advice to customers in a clear and concise manner;
Excellent communicator, who is open to different views and perspectives;
Able to prioritise work effectively to maximise time spent with Dext's customers;
Team player who works with others to deliver results, contributing to the group and ensuring the team's needs come first;
A high performer who consistently achieves results, always learning and seeking ways to make yourself and others better;
Someone with humility & integrity, who ensures they fulfil their commitments to others and always engages with positive intent.
What you will be part of - our values, culture and behaviours:
We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:
Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.
Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.
Be Together - We are one team. There is no such thing as individual success without team success.
Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext. Our behaviours guide us and inform how we communicate, collaborate and support each other. They are:
Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous!
What we will give you - the perks:
Competitive salary;
Flexible working;
25 days off plus bank holidays volunteering days, summer hours and a day off the week of your birthday;
Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!);
Cycle to work scheme;
Access to LinkedIn Learning;
Payroll giving;
Income protection;
Mental health support through Help@Hand.
See who you would be reporting to linkedin.com/in/katie-hawking-fmaat-baa6a071
About the Company
Say hello to Dext, the advanced bookkeeping automation platform that eliminates much of the manual work that slows you down. At Dext, we believe that accurate, real-time data is the lifeblood that drives smarter and timely financial decisions and we are committed to empowering businesses, accountants and bookkeepers to thrive through innovative technology that simplifies the accounting process. As the world leader in bookkeeping automation, Dext’s AI is trained on over 1 billion receipts and invoices and extracts financial... Know more
Related Jobs


- Company Name
- Revoco
- Job Title
- Junior Data Scientist
- Job Description
- I have an interesting Data Scientist role here, it's fairly junior, looking for someone with circa 2 years exp, possibly just one role under them from university. Lots of scope to become a Senior/ Lead in the near future though, so may be good for a mid weight who wants very good prospects! Salary is circa £40K. It based in central Manchester. it is predominantly on-site though there may be some flexibility here, such as 4 days a week on site. Working for an innovative, alternative banking solution, their looking for someone who is happy to get stuck in to the Analysis of their Data. Working alongside 2 Data Engineers, there will be plenty of skills to pick up on, on in the not too far future, likely Lead for them in this particular space. There will be some exciting initiatives to work on soon too, such as regression models , predicting customer behaviour. Fraud predictive modelling, segmentation models etc. • You will be building and maintaining predictive models • Responsible for analysing and understanding companywide performance, providing insights to drive them forward • Suggesting and exploring new ways in which they can make use of their data • Supporting the wider business with day-to-day data requests where required What we're looking for a as a baseline in your experience: • Degree qualified ideally (Maths, Data Science, Data Analytics, Economics). • Circa 2 years of Data experience. • Experience with Data Science techniques, such as Classification/ Regression. • Strong SQL • Data Visualisation tools (Ideally PowerBI) • Good communication skills If this of interest, kindly apply!


- Company Name
- TipTopJob
- Job Title
- Junior Full Stack Engineer
- Job Description
- London Based : FinTech : Scale:Up : Graduate Software Engineer Join a cutting edge, award:winning, scale:up aiming to help the growing population of renters secure a stable financial future. We are looking for full:stack engineers who are keen to join a hardworking but fun, sociable environment/workplace. You Will Ideally Have : Knowledge of JavaScript and Python : A 2:1 or above from a Russell Group University or equivalent : The ability to work collaboratively with other teams : Desire to make an impact in a growing organisation : The Right to Work in the UK What Youll Get : Cutting:edge training scheme : A collaborative atmosphere : Quick progression path : Socials every month They are currently interviewing for the position so apply now if you think this sounds like the role for you London Based : FinTech : Scale:Up : Graduate Software Engineer


- Company Name
- Berkeley Square - Talent Specialists in IT & Engineering
- Job Title
- GPU Hardware Architect
- Job Description
- Role Overview My client is expanding their GPU architecture team and looking to hire a GPU Hardware Architect to help shape the next generation of ultra-efficient GPUs. In this role, you will work closely with leadership to define the technology roadmap and develop innovative GPU architectures. Key Responsibilities Collaborate with a team of GPU architects focused on efficiency. Analyze industry trends and contribute to GPU innovation. Define architectural features and ensure optimal power, performance, and area (PPA). Work with research teams on novel algorithm implementations. Engage with modeling, product, and implementation teams to refine and deliver GPU designs. Validate performance data and support verification efforts. Contribute to technology roadmaps and industry standards. About You You are a proactive problem-solver with strong communication skills and a drive for innovation. You build strong partnerships and deliver high-quality results. Required Skills Experience in GPU architecture or complex system design. Knowledge of 3D graphics/compute APIs (Vulkan, D3D12, OpenCL). Understanding of ASIC design methodologies. Ability to define and drive architectural explorations. Desirable Skills Strong mathematical and algorithmic background. Experience with digital video, micro-architecture specs, or performance analysis. Familiarity with functional safety standards (e.g., ISO26262).


- Company Name
- Ocado Logistics
- Job Title
- Business Analyst
- Job Description
- As a Business Analyst at our Zoom site, you will play a key role in driving data-based decision-making. Your primary responsibility will be to provide data reporting, analysis, and visualisation. You'll deliver actionable insights and recommendations to stakeholders across the wider Zoom by Ocado team. This role will be reporting to an Analytics Manager and you will be an integral part of the Central team within Zoom by Ocado, contributing to our operational excellence and strategic direction. Your Responsibilities Develop reporting to provide actionable insights to the teams; Understand and identify key drivers of the business to provide performance reports on. Present data in a visually accessible and insightful format. Identify, report and analyse trends for selected KPIs. Drive decision making to improve operational efficiency; Explore and analyse data sets to identify any opportunities for improvements. Provide recommendations based on and supported by data insights. Help to execute and implement recommendations with support from the wider team; monitoring and reporting on the outcome of the recommendations. Maintain the accuracy, availability and usability of data; Ensure the data sets and corresponding reports are correct, reliable and accurate. Support consolidation and distribution of data from multiple sources across Logistics in conjunction with Technology teams. Understand best practice security management and ensure that all tasks undertaken comply with this best practice. Collaborate with a variety of stakeholders through the business; Contribute to key cross departmental projects, especially those with a significant data or analytics component, presenting the results to relevant stakeholders. Understand and support different stakeholder data requirements. Triage and fulfil operational reporting requests from different stakeholders. Skills, Experience and Qualifications Essentials: Experience in analysing problems to identify root causes, assess associated impacts and driving effective solutions Exposure & understanding of SQL / other programming languages and familiarity with Excel/GSheets Communication/storytelling skills - ability to translate your analysis to all levels of stakeholders Nice to have: Experience as an analyst; handling large datasets and conducting technical analysis. Experience using and building data visualisation tools. Experience in a logistics environment. About You We're looking for someone of graduate caliber, either through formal education or demonstrable experience, to join our team. You'll have A can-do attitude and a genuine desire to learn and grow. High levels of enthusiasm and self-drive are essential, An ability to self-manage effectively. Strong time management skills Good interpersonal skills, and the ability to communicate clearly with colleagues at all levels within the organization are also crucial for success in this role. The Ocado Way At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave. Our values are Ocado’s DNA; they act as a guide for everything we say and do. ‘The Ocado Way’ develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our success.