Chatbot / Conversation Designer
Hybrid
West Yorkshire, United Kingdom
Freelance
07-04-2025
Job Specifications
Harvey Nash have partnered with one of our longstanding clients and they are looking for a day rate contract Conversation Designer to join them!
This is an Inside IR35 role - day rate circa - £500 - £500. Initial contract length is 3 months however strong possibility for extension. Mainly remote, little travel to West Yorks.
As a Conversation Designer, you'll create and optimise conversational flows for chatbots and AI-driven customer interactions. Your designs will directly impact customer experiences, ensuring seamless and engaging interactions.
Key Responsibilities:
Design conversational experiences that are intuitive and customer-centric across platforms (chatbots, voice assistants, etc.).
Collaborate with UX designers, developers, data scientists etc.
Analyse and optimise existing conversational flows to improve customer interactions.
Incorporate feedback from user testing to continuously improve designs.
Stay up to date with trends in conversational AI, NLP, and voice technologies.
Develop best practices for conversation design.
About You:
Proven experience in conversation design, chatbot design, or related fields.
Strong understanding of natural language processing (NLP) and AI-driven interactions.
Proficient in design tools like Figma.
Familiarity with conversational AI platforms such as Microsoft Bot Framework, Copilot, or similar.
Strong communication skills and ability to collaborate with cross-functional teams.
Analytical mindset with the ability to interpret data to improve designs.
Experience with Dynamics 365 is desirable - but not a necessity.
About the Company
We’re Harvey Nash, and we build amazing technology and digital teams. From senior appointments through to recruitment and project solutions, we are experts in the tech sector. Established in 1988, we have helped over half the world’s leading companies recruit, retain, source and manage the highly skilled tech talent they need to succeed in an increasingly competitive, global and technology driven world. With over 3.300 staff in more than 49 offices across Europe, Asia-Pacific and the U.S and Canada, we have built a rep... Know more
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