Lead, DevOps Engineer
On site
London, United Kingdom
Full Time
01-04-2025
Job Specifications
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Lead DevOps Engineer – UK, Hybrid Role
Permanent
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a very high-performing Lead DevOps Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, interactive communication platform. The role will be based in our London office 2 days per week, and remote working the remaining 3 days. The role will work closely with DevOps team members based in the US, UK and India, and form part of a follow-the-sun support escalation model for infrastructure issues.
How will you make an impact?
Work on the technical design, development, release and deployment of cloud-based infrastructure, automation, and applications
Working with, and supporting, the development team with application configuration for deployment, monitoring and other automation
Provide operational management and support of Linux and Windows servers and containers, including server hardening, patching, network security and log management to deliver web application and service stacks
Work with the DevOps Manager and Information Security team members to ensure that our infrastructure meets compliance requirements and engineering best practices
Mentor other more junior team members when required
Provide on-call/out-of-hours support, as part of a rota with other team members
Knowledge/Experience
Required
5+ years of experience working with AWS infrastructure
5+ years of experience working with Linux and Windows servers
3+ years experience working with Kubernetes, Helm, and the related DevOps toolchain in a production environment (not just a test environment)
3+ years experience using Terraform or similar tools to provision infrastructure from code
Experience with Bash shell scripting
Ability to conduct detailed code reviews against Helm and IaC
A Security first approach
Nice to have, but not essential
Experience maintaining ISO 27001 compliance (or equivalent security standard)
Familiarity working with various CI/CD solutions – for example, Azure DevOps, GitLab, GitHub actions, TeamCity, Octopus Deploy
Experience working with and tuning Microservices at scale, with production workloads
Experience managing relational and non-relational databases, for example, RDS MySQL, RedShift
Familiarity with any of the following logging, monitoring and alerting tools – CloudWatch, Splunk, StatusCake, Grafana, PagerDuty
Scripting experience with PowerShell, Ruby, Python
Experience working with Agile software development teams
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 6798
Reporting into: Justin Miller (UK)
Role Type: Individual Contributor.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
About the Company
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com. Know more
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