Graduate Application Support Specialist
On site
Manchester, United Kingdom
Full Time
03-04-2025
Job Specifications
Start your journey with IRIS Software Group – one of the UK’s largest and most trusted software providers – and help support schools across the world through excellent technical service and teamwork.
We’re looking for an enthusiastic and detail-focused person to join our Technical Support team at iSAMS. This is an entry-level opportunity, ideal for someone who enjoys problem solving, helping others, and learning about technology.
As a Technical Support Associate, you’ll work closely with customers and colleagues to provide second-line support for our school management software. You’ll help resolve a range of technical issues, contribute to process improvements, and keep our support systems running smoothly.
Please note: This is a fully office-based role based in Manchester, working a rotating shift pattern of:
06:00–14:00 ¦ 08:00–16:00 ¦ 10:00–18:00 – Monday to Friday only
You don’t need to have loads of experience – just a good attitude, a willingness to learn, and an interest in technology.
What Will You Be Doing?
Responding to support tickets using our internal system (Zendesk)
Diagnosing issues and providing solutions using remote access tools and documentation
Escalating complex cases to the relevant team or third-party providers
Assisting with non-technical “how-to” queries
Maintaining accurate customer records and ticket updates
Identifying patterns in support issues and raising awareness internally
Helping to train new team members and sharing knowledge
Contributing to team projects and service improvements
Staying up to date with product developments and changes
What Are We Looking For?
You’ll be a great fit for this role if you have:
A good eye for detail and a methodical approach to work
Clear communication skills, both written and spoken
A problem-solving mindset and the ability to investigate technical issues
A willingness to learn and adapt in a fast-paced environment
Strong organisational skills and the ability to prioritise tasks
A collaborative, team-oriented attitude.
It would be great if you also have (but not required):
Experience with Microsoft SQL or working in a support/helpdesk role
Familiarity with web-based technologies (e.g. JavaScript, HTML, CSS)
Basic understanding of website hosting or web servers.
Why Apply?
Full training and support provided – we’ll help you learn on the job
A supportive, inclusive team and a friendly work environment
Opportunities to grow and develop your career within the business
Make a real impact by supporting schools and education
Access to great benefits and wellbeing support.
Ready to start your career in technical support? Apply today and grow with us at IRIS Software.
About the Company
IRIS Software Group is a leading global provider of mission critical software & services & one of the UK’s largest privately held software companies. We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient & give more time to do what’s valued. We started 45 years ago with accountancy software & have evolved to be relied on by more than 100,000 customers across 135 countries in accountancy, education & business. We inv... Know more
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