Defect Manager
Hybrid
London, United Kingdom
Freelance
21-03-2025
Job Specifications
Role Title : Defect Manager
Location : Hybrid - travel to office as and when required
Target Start Date : ASAP
Contract duration : 12 months
Deloitte
Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.
Role:
We are seeking an experienced and highly motivated Defect Management Lead to play a critical role in ensuring the successful delivery of a large and complex programme within the Investment Management/Asset Servicing domain.
Deliverables :
Creating and refining a robust E2E defect management approach, leveraging lessons learnt from historical projects and clearly defining priority and severity for defects.
Proactively identifying areas for improvement in existing defect management processes and implement changes to enhance efficiency and effectiveness.
Collaborating across multiple development and test workstreams to efficiently assign fix teams, obtain fix ETAs and maintain a single source of truth in the chosen test.
Facilitating defect triage meetings with stakeholders to assess impact, urgency, and assign ownership for resolution.
Tracking defect resolution progress, identifying bottlenecks, and escalating issues as needed to ensure timely resolution.
Ensure the Test Management tool is the source of truth for defects, capturing updates in a timely fashion and maintaining traceability of defects to test cases and other relevant artifacts.
Produce daily and weekly defect reporting, demonstrating resolution progress and next actions and capturing key trend metrics/analysis, with clear exec summaries.
Support with production SteerCo reports and other programme-level reports requiring defect metrics.
Facilitate defect management training to support stakeholders in the defect management process and ensure defects are raised to the appropriate standard.
Maintain a strong understanding of asset servicing operations, including, but not limited to, trade processing, settlements, corporate actions
Essential Skills & Experience:
Proven Defect Management experience on large/complex programmes
Investment Management/Asset Servicing experience (knowledge and understanding of Asset Classes, Investment processes, Portfolio Management etc), either through industry or programme delivery
Test management tool expertise (JIRA/HP ALM)
Strong leadership and management skills
Excellent stakeholder management and communication
Additional Good to Have Experience:
A proven track record in a top tier consultancy
Exposure to Investment Management/Asset Management platforms such as, CRD, BlackRock Aladdin, SimCorp, Thinkfolio etc
IR35
As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)
About the Company
Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also refer... Know more
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