Customer Success Manager
Hybrid
Reading, United Kingdom
£ 32,500 / year
Full Time
17-03-2025
Job Specifications
Company Overview
eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.
Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America. As part of our expansion plans, we are actively recruiting talented individuals who want to progress and develop their career in a fast-paced tech company.
Role Description
As a Customer Success Manager, you will be responsible for managing and nurturing relationships with our clients. Your primary focus will be to ensure the satisfaction and success of these clients. The role involves a combination of proactive client engagement and strategic relationship management.
It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic, and transferable skills are most important to us. We are specifically looking for individuals who want a career and not just a job.
Key Responsibilities
1) Client Relationship Management:
Build strong, long-lasting relationships with clients.
Understand clients' business needs and align our solutions to meet those needs.
Serve as the main point of contact for client inquiries, concerns, and escalations.
2) Customer Success:
Ensure clients are deriving maximum value from our products and services.
Monitor and analyse customer usage patterns and provide proactive recommendations for optimization and efficiency.
Conduct regular check-ins to assess client satisfaction and address any issues.
3) Product Knowledge:
Stay updated on our product offerings and industry trends.
Train clients on new features and functionalities to optimise their usage.
4) Performance Metrics:
Maintain high customer satisfaction scores and retention rates.
5) Communication:
Provide regular updates to clients on new features, upgrades, and relevant industry information.
Collaborate with internal teams to ensure client needs are communicated and addressed effectively.
Career Progression
Successful performance in the Customer Success Manager role will open opportunities for career progression, including the chance to take on more challenging roles such as managing bigger enterprise accounts and being the first escalation point to other CSMs in the Team.
Qualifications and Skills
Proven experience in customer success or client relationship management.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Proactive and self-motivated, demonstrating a high level of initiative.
Familiarity with CRM software and other relevant tools.
Bachelor’s degree preferable but not essential depending on experience.
About the Company
eflow is a leading provider of workflow and regulatory software within the financial markets. Established in 2004, the company has developed, sold and supported an existing Technology platform that has proven market pedigree. This pedigree allows eflow to work with clients in the top Tiers of the Financial industry. eflow Ltd currently has offices in London, Bristol. It’s current core business is made up of the following: Trade Surveillance Providing a high-quality compliance monitoring and regulatory reporting managed hos... Know more
Related Jobs
- Company Name
- Harrods
- Job Title
- Customer Insight Analyst
- Job Description
- We have an exciting opportunity for a Customer Insights Analyst who will use their analytical and commercial skills to support stakeholders in understanding our HNW customers and identifying opportunities About Role As the Customer Insights Analyst, you will be delivering business benefit and improving our customer experience, with a particular focus on Private Shopping. This area of the business has been on a transformation journey, including the growth of a high performing team, a larger and extraordinary new space, and best-in-class technology for clientelling You will also; Work with Data Science teams to optimise our existing predictive models to identify HNW clients, as well as identifying future opportunities for automation. Train business users to ensure everyone has the knowledge and skills to access and leverage our key self-serve customer dashboards within Private Shopping areas. Support the Senior Insights Manager in scoping and running exploratory insights projects for key business stakeholders Utilise data visualisation tools to communicate insights to stakeholders in a clear and concise manner. Conduct analysis on large datasets to identify patterns and trends in customer behaviour, preferences, and needs within the Private Shopping portfolio. About You The ideal candidate will have previous experience using customer or consumer data (Transactional, CRM, clientelling, etc.) as well as practical experience with SQL. It is important that you have strong analytical skills and experience of working with large volumes of data and are also able to demonstrate sound commercial awareness. You will also have the following; Experience with data visualisation tools (Excel, SAP Analytics Cloud, Power BI, Tableau, etc.) Excellent presentation and communication skills, both in person and virtually Ability to identify key insights from large datasets and explain them concisely and clearly to a non-technical audience Great stakeholder management skills Excellent time-management skills, and flexibility and readiness to adapt to changing priorities About Us Harrods is one of the world’s leading luxury department stores, and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career through the varied specialisms of our business. In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including work at our food hall and restaurants) and a season ticket loan. Uniquely You At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
- Company Name
- Finimize
- Job Title
- Full Stack Engineer
- Job Description
- Job Description Location: UK Based - Finimize HQ is in London but we would consider applications from other UK locations Finimize empowers retail investors by equipping them with information to make their own informed investment decisions, without any jargon, in less than 15 minutes a day. Finimize has over one million subscribers to its daily newsletter and they’ve built a passionate global community around making investing accessible and digestible to clients. At abrdn we’re futurists, enabling our clients to be better investors. So it’s great to be working with Finimize who share this vision of empowering investors through information. About The Role We are seeking product-focused Engineers to contribute to our growing financial education platform. You will work directly with the VP of Engineering and a collaborative team to ship new features, refine workflows, and shape a product that impacts millions of users globally. With a focus on both technical excellence and user experience, you'll be key in building out a platform that helps retail investors invest with confidence. Key Responsibilities Help us create a world-class consumer digital experience. Be part of an ambitious team working towards shared goals. Be responsible for delivering both improvements to existing features as well as shipping new ones, taking concepts all the way from ideation to delivery. Aim to learn quickly as a team – validate product hypothesis quickly before creating high-quality versions of successful experiments. Contributing to software design and architecture. Ensuring that code you write is clean, easy to read and maintainable. About The Candidate The ideal candidate will possess the following: A high standard for the functionality and appearance of what you build. Strong problem-solving skills and the ability to work beyond your comfort zone. Positive energy and enthusiasm for being part of an agile, dynamic team. Excitement about scaling digital products to millions of users. An output-focused mindset, with a strong drive to get things done. A desire to learn about building a business alongside developing your technical skills. As Well As Relevant Experience And a Knowledge Of Modern JavaScript and front-end development skills. React. Server-side development (Python/Django). SQL databases (PostgreSQL) and APIs. We are proud to be a Disability Confident Committed employer. If you have a disability and wish to apply under the Disability Confident Scheme, please notify us via our candidate questionnaire, and our team will support you through the application process. Here’s What Sets Finimize Apart Finimize is embarking on a mission to empower our generation to become their own financial advisors. And we’re doing that by providing them with the necessary tools like financial news and education as well as a holistic financial advice platform. You’ll work directly with the founding team. You’ll work with a team that has a strong track record. You’ll make a big impact and an immediate contribution. You’ll join a high-growth independent business fueled by the resources and experience of one of the world’s largest investment firms. Benefits And Perks (if UK) We have a world-class selection of perks and benefits: Generous pension (16 – 18% employer contribution). Competitive base salary, commissions + team goal bonuses. 40 days holiday (including public holidays). Income protection & life assurance. A private healthcare plan. Market-leading parental leave – up to 26 weeks paid. Your own personal development budget. Mental health support services. Donate to charities of your choice through your salary, with a matched £100/month employer contribution. Financial wellbeing resources including a free one-to-one financial planning meeting. Plus access to our product and in-house financial experts. Additional self-funded options include further healthcare packages, travel insurance, legal services. Our Inclusive Culture We are committed to exploring the possibilities of working smarter. This means we’d like to hear from you, whatever way you like to work. We have a long-term commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone. If you need assistance or a reasonable adjustment due to a disability please let us know as part of your application and we will assist. You can find out more about our inclusive culture here. We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
- Company Name
- Listers Group
- Job Title
- Car Sales Executive
- Job Description
- Job Introduction We are currently recruiting for a Car Sales Executive to join our Volkswagen Dealership in Loughborough. The hours of work are between 8.30am to 6pm Monday to Saturday, with a day off in the week and working 10am to 4pm on Sundays on a rota basis. Benefits include use of a company car and an OTE of up to £65,000. As a Sales Executive with Listers you’ll make sure that every customer feels unique by understanding exactly where and how our vehicles fit into their life. It’s all about matching the person to the right car and ensuring they have the features and add-ons to suit. From financing to contracts, you’ll aim for total customer satisfaction right through the process. Role And Responsibilities You will build trust, communicate effectively and exceed our customer's expectations through qualification and creating an effective first impression. Maximising opportunities through prospecting, following-up calls, in-bound telephone enquiries, walk in prospects and internet enquiries. Maximising profit by achieving the monthly KPI's for unit sales, profit per unit, finance penetration and add-on products. Adhering to the Company's FCA and data protection obligations by accurately collecting all customer contact and vehicle data, in order to maximise the quality and content of the customer database. About You This may suit someone who has previously worked as a car sales executive, retail manager or sales manager. Ultimately you will be able to demonstrate an ability and record of achieving and exceeding targets. The ability to quickly establish and build rapport with our customers. Hold the potential to forge a successful career in the industry. You will hold a valid UK drivers licence. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What We Offer 33 days holiday including bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits - discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.
- Company Name
- Pearson Carter
- Job Title
- Senior Developer
- Job Description
- Senior PHP Developer | up to £70,000 | Fully Remote Pearson Carter are currently working with a growing start-up company who provide a platform to allow small local shops and grocery stores to serve customers online. Responsibilities: Extending API’s for the App Development team Developing new features and API's in Laravel Working on unit tests as well as wider performance optimisation Maintenance of legacy code base (bespoke PHP) Integrating platform with third parties (e.g. EPOS and payment gateways) Performing code reviews and supporting less experienced devs Supporting with the planning of more complex projects Experience: Extensive experience developing with PHP and Laravel Experienced working as a Senior Developer Previous experience working for a start-up company Strong working knowledge of AWS Frontend development knowledge and experience of JavaScript and React will be hugely beneficial Salary They offer an excellent salary package: up to £70,000 depending on experience + multiple potential bonuses, including potential shares in company! Location The client is based in the UK and this is a FULLY REMOTE role from within the UK. How to Apply Please apply asap with your CV to be considered for this position. You can also get in touch with me on cameron.s@pearsoncarter.com or 0191 406 6111. Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe - www.pearsoncarter.com