Customer Insight Analyst
On site
Hammersmith, United Kingdom
Full Time
18-03-2025
Job Specifications
We have an exciting opportunity for a Customer Insights Analyst who will use their analytical and commercial skills to support stakeholders in understanding our HNW customers and identifying opportunities
About Role
As the Customer Insights Analyst, you will be delivering business benefit and improving our customer experience, with a particular focus on Private Shopping. This area of the business has been on a transformation journey, including the growth of a high performing team, a larger and extraordinary new space, and best-in-class technology for clientelling
You will also;
Work with Data Science teams to optimise our existing predictive models to identify HNW clients, as well as identifying future opportunities for automation.
Train business users to ensure everyone has the knowledge and skills to access and leverage our key self-serve customer dashboards within Private Shopping areas.
Support the Senior Insights Manager in scoping and running exploratory insights projects for key business stakeholders
Utilise data visualisation tools to communicate insights to stakeholders in a clear and concise manner.
Conduct analysis on large datasets to identify patterns and trends in customer behaviour, preferences, and needs within the Private Shopping portfolio.
About You
The ideal candidate will have previous experience using customer or consumer data (Transactional, CRM, clientelling, etc.) as well as practical experience with SQL. It is important that you have strong analytical skills and experience of working with large volumes of data and are also able to demonstrate sound commercial awareness.
You will also have the following;
Experience with data visualisation tools (Excel, SAP Analytics Cloud, Power BI, Tableau, etc.)
Excellent presentation and communication skills, both in person and virtually
Ability to identify key insights from large datasets and explain them concisely and clearly to a non-technical audience
Great stakeholder management skills
Excellent time-management skills, and flexibility and readiness to adapt to changing priorities
About Us
Harrods is one of the world’s leading luxury department stores, and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career through the varied specialisms of our business.
In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including work at our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
About the Company
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener,... Know more
Related Jobs
- Company Name
- Motability Operations Ltd
- Job Title
- IT Continuity Analyst
- Job Description
- About The Role Reporting into the IT Continuity Lead, the IT Continuity Analyst is responsible for supporting IT Continuity processes and being an advocate for IT and Business Continuity across Motability Operations. The scope of the role includes, but not exclusively, protection against: Conventional continuity events. All existing and future types of cyber and extortion threats. Supplier stability and viability scenarios. Environmental changes and disasters. The role is responsible for overseeing and governance in the creation of preventive and recovery systems to deal with these threats to the organisation, ensuring process continuity in the wake of an event. A key goal is delivering achievable and verifiable restoration plans. Planning for ransomware defence along a preattack, peri-attack, postattack framework focusing on prevention, detection and recovery. Working with the Security Operations team to continue to Implement a program of ransomware defence using preventative and detective techniques. Integrating cybersecurity into existing Business Continuity (BC) and Disaster Recovery (DR) strategies. Day to day objectives in liaison with the Business Risk and Business Continuity teams: Scenario Planning Support the co-ordination of Disaster Recovery tests Supporting programmes and projects with DR expectations Continuous Improvement and Reporting Business Continuity Planning (BCP) Supporting the completion of Business Impact Analysis (BIA) and running IT risk assessments. Overseeing continuity solutions implementation. Governance of testing and acceptance plans Risk analysis and evaluation. About You This role is perfect for someone who is passionate about understanding and steering aspects of IT Continuity, protecting organisational systems and customer data and ensuring cyber resiliency. The ideal candidate will have the ability to engage with, persuade and encourage business and IT Teams in designing, managing, and implementing defences and plans in a cloud-first security environment. You should have an interest in the current and emerging threats from ransomware/extortion, climate change environment risks and classic disaster recovery scenarios. Understanding of cloud infrastructure and defence technologies and strategies would be highly beneficial. You will need to be able to communicate effectively to influence others, share insights or escalate risks and issues. This role is most suited to someone who is a self-starter, thrives for quality and makes others better A balance of technical and people skills to achieve the expectations of the role Able to work independently or effectively as part of a team Demonstrate the ability to prioritise successfully and manage conflicting demands Flexible and adaptable attitude willing to undertake other ad hoc duties as required You are self-motivated, always keen to expand your knowledge and expertise You will have an interest in developing yourself, learning new skills and growing in Cloud technologies Minimum Criteria You’ll need all of these. Experience working with internal MO Support Teams, Third parties and other programme Able to promote best practice for IT and Business Continuity You can manage time and multiple priorities well Drive continuous improvement initiatives Engineering experience of Cloud Platform such as AWS, Azure and Kubernetes is advantageous About The Company Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, the benefits you can expect are: Competitive reward package including an annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) 28 days annual leave with option to purchase and sell days Free fresh fruit and snacks in the office 1 day for volunteering Funded Private Medical Insurance cover Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help Funded health screening for over 50s Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans Employee Discount Scheme with an app to save on the go Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees Generous family leave policies At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
- Company Name
- COGNIZANT
- Job Title
- AWS Cloud Architect
- Job Description
- This is an excellent opportunity for AWS Cloud Architect professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Responsibilities Design and implement scalable cloud solutions using AWS ECS, AWS, AWS Cloud, AWS Glue, AWS DevOps, and AWS SSO Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Provide technical guidance and support to development teams throughout the project lifecycle Ensure cloud solutions are secure, scalable, and cost-effective Develop and maintain cloud infrastructure using best practices and industry standards Monitor and optimize cloud performance to ensure high availability and reliability Troubleshoot and resolve cloud-related issues in a timely manner Stay up to date with the latest cloud technologies and trends to continuously improve our cloud infrastructure Create and maintain documentation for cloud architecture and processes Conduct regular reviews and audits of cloud infrastructure to ensure compliance with company policies and standards Provide training and support to team members on cloud technologies and best practices Work closely with stakeholders to ensure cloud solutions align with business goals and objectives Contribute to the development of cloud strategies and roadmaps to support future growth Qualifications Have a proven track record of designing and implementing cloud solutions in a hybrid work environment Display the ability to provide technical guidance and support to development teams throughout the project lifecycle. Required Skills Have experience in creating and maintaining documentation for cloud architecture and processes. Exhibit strong communication and collaboration skills to work effectively with cross-functional teams. Show a commitment to staying current with the latest cloud technologies and industry trends. Should have experience in maintaining documentation for cloud architecture and processes At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers. You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career. Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible. Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
- Company Name
- Caspian One
- Job Title
- AWS Devops Engineer
- Job Description
- An exciting opportunity has opened up for a skilled Devops Engineer with a focus on AWS to join a fast-paced, technology-driven financial services firm. This role is perfect for someone passionate about the cloud, automation, infrastructure as code, and high-performance computing. You will be part of a highly collaborative team that values innovation and efficiency, where your ideas will be heard and implemented rapidly. You will take ownership of automation strategies, develop self-service provisioning tools, and ensure infrastructure consistency across cloud and on-prem environments. Expect hands-on responsibility from day one, working on multiple projects simultaneously. Key skills required: AWS, EC2, Lambdas etc Strong Linux experience (RHEL, CentOS, or any flavour) Scripting with Python CI/CD expertise, including source control, Ansible, and deployment tools Strong collaboration and communication skills Desirable experience in Kafka, Prometheus, Grafana, containerization, and database tuning is a plus. If you thrive in a dynamic, low-bureaucracy environment and want to push automation boundaries, apply now. 4 days per week in office.
- Company Name
- LT Harper - Cyber Security Recruitment
- Job Title
- Sales Development Specialist - SAAS - Cyber Security - Big Brand - £50,000k + Commission
- Job Description
- SECURITY SaaS SDR 3yrs sales experience required as an Inside sales / SDR / BDR / Sales Executive Security SAAS / Platform experience (Ideally Cyber Risk but not essential) Big Brand thus clear Career Progression from junior to a full closing role within 12- 24 months £50,000k + Commission Hybrid A rapidly growing cybersecurity platform within a well-known consultancy is growing its sales team die to heavy demand. This security sales team is looking to add a talented Inside sales / Sales Development Representative into their growing sales team. What you need… To be considered for this role, you will need to have 3 years of outbound prospecting experience within a Security vendor/SaaS business, be responsible for identifying and creating new qualified sales opportunities within a SaaS / Platform business for at least 1 year of consistently hitting targets. What you get… For the successful candidate, you will get the chance to grow your career by covering a portfolio of products or focusing on 1 and then being trained on the services of your preference. As this business is growing so quickly, they are ideally looking for a candidate to progress from an SDR into an inside sales role within 18m so your career plan will be clear and detailed. To help with all of this, you will also be provided with a thorough training and onboarding program to ensure you have a solid understanding of the products therefore if you have basic technical knowledge/background, then this would an advantage as it will give you the ability to understand and explain technology concepts in Cybersecurity. What you need to do… If you are looking for career progression, a good commission structure within a growing department within a well-known brand then send me your CV asap as this is an urgent role. F.Goitom@LTHarper.com