Customer Insight Analyst
On site
Hammersmith, United Kingdom
Full Time
18-03-2025
Job Specifications
We have an exciting opportunity for a Customer Insights Analyst who will use their analytical and commercial skills to support stakeholders in understanding our HNW customers and identifying opportunities
About Role
As the Customer Insights Analyst, you will be delivering business benefit and improving our customer experience, with a particular focus on Private Shopping. This area of the business has been on a transformation journey, including the growth of a high performing team, a larger and extraordinary new space, and best-in-class technology for clientelling
You will also;
Work with Data Science teams to optimise our existing predictive models to identify HNW clients, as well as identifying future opportunities for automation.
Train business users to ensure everyone has the knowledge and skills to access and leverage our key self-serve customer dashboards within Private Shopping areas.
Support the Senior Insights Manager in scoping and running exploratory insights projects for key business stakeholders
Utilise data visualisation tools to communicate insights to stakeholders in a clear and concise manner.
Conduct analysis on large datasets to identify patterns and trends in customer behaviour, preferences, and needs within the Private Shopping portfolio.
About You
The ideal candidate will have previous experience using customer or consumer data (Transactional, CRM, clientelling, etc.) as well as practical experience with SQL. It is important that you have strong analytical skills and experience of working with large volumes of data and are also able to demonstrate sound commercial awareness.
You will also have the following;
Experience with data visualisation tools (Excel, SAP Analytics Cloud, Power BI, Tableau, etc.)
Excellent presentation and communication skills, both in person and virtually
Ability to identify key insights from large datasets and explain them concisely and clearly to a non-technical audience
Great stakeholder management skills
Excellent time-management skills, and flexibility and readiness to adapt to changing priorities
About Us
Harrods is one of the world’s leading luxury department stores, and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career through the varied specialisms of our business.
In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including work at our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
About the Company
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener,... Know more
Related Jobs
- Company Name
- Vix Technology
- Job Title
- Infrastructure Support Engineer
- Job Description
- Make The Connection. Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel. If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world. The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role. Find out more about your new workplace! We are looking for an Infrastructure Support Engineer to join our team. Reporting to the IT Operations Manager and based in Manchester UK, the role will be responsible for providing end user support to internal staff for all ICT related platforms and applications. You will handle direct device management and address Level 1/2 support issues. Additionally, you will provide assistance with tasks related to cloud infrastructure, networking, and system administration as needed. What will you be responsible for? Providing Follow the Sun (F-T-S) first point resolution/escalation of IT incidents and service requests through the IT service desk platform, within set SLA Managing and maintaining internal IT platforms, systems, and devices. Creating, updating, and maintaining internal records, registers, and documentation. Coordinating with external vendors for procurement, warranties, and escalations. Maintaining and configuring internal monitoring platforms to ensure optimal system performance. Operating within the ITIL framework, following best practices for service management and delivery. Assisting with the development and deployment of internal IT projects within the Corporate IT environment. What does our ideal candidate look like? You will recognise that IT is a customer service industry and prioritise delivering a smooth user experience and effective communication to our user base. You will be a proactive technician who actively seeks opportunities to improve your skills and the IT environment. Attention to detail and recognising that standardisation and documentation are essential to our success. You will be someone who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology. Essential Qualifications ITIL Foundations Certification Tertiary qualification in Information Technology, or related discipline Ability to work independently, and as part of a globally decentralised team Enthusiastic personality with excellent communication skills Relevant industry recognised certifications are considered advantageous but not essential (e.g. CCNA, ECMS, MCSA, AWS, CCP) What's in it for you? Besides the opportunity to work for a global company that is customer and people focused, we offer: A focus on learning and development A great team of like-minded professionals Private Healthcare Income Protection Scheme Pension Group Life Assurance Cycle to Work Scheme Electric Car Benefit Scheme Employee Assistance Programme Eyecare and Optometry Vouchers Sounds good? Then apply now. Get on board today! Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. No recruitment agencies, please! We won't accept any introductions. Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.
- Company Name
- Head Resourcing
- Job Title
- Senior Site Reliability Engineer
- Job Description
- Site Reliability Engineer (SRE) Head Resourcing is pleased to be working with one of the UK's leading retail banks who are looking for an experienced Cloud SRE to join our engineering team and help drive reliability, scalability, and automation across our cloud-based products and services on Google Cloud Platform (GCP). This role is all about embedding SRE best practices, improving platform resilience, and troubleshooting service issues with an engineering-first approach, using code and automation rather than manual work. Key Skills & Experience: Background in software engineering or telemetry, ideally with SRE experience. Hands-on expertise with GCP (or AWS/Azure), including security and networking. Strong experience managing Kubernetes clusters in a production environment. Proficiency in Python, Java, Golang, BASH, or PowerShell for scripting and automation. Understanding of SLOs, SLIs, and SLAs, with experience in monitoring, alerting, and logging. Familiarity with Infrastructure as Code (Terraform) and CI/CD pipelines (Jenkins, Azure DevOps, etc.). Experience with observability tools like Dynatrace, Stackdriver, Cloud Operations Suite, Cloud Monitoring, and Cloud Logging. Ability to mentor engineers, troubleshoot complex system issues, and improve automation to reduce manual effort. Salary: Up to £106k depending on experience Discretionary bonus Pension Hybrid: 2 days per week onsite working in Bristol Why Join Us? We’re on a mission to transform our technology landscape, investing in automation, innovation, and engineering talent. If you want to help shape the future of cloud reliability, we’d love to hear from you.
- Company Name
- Impax Recruitment
- Job Title
- Artificial Intelligence Engineer
- Job Description
- Location: Remote Employment Type: Full-time | Permanent Industry: Medical AI | Dental Imaging | Prosthetics About the Role This is an exciting opportunity to be the first hire in a brand-new AI/ML team, focused on medical imaging and CBCT scan analysis. The company plans to expand to 3 teams of 4 (12 total AI engineers), and you will play a key role in shaping the team, tech stack, and development process. As the first AI/Machine Learning Engineer, you will build AI-driven imaging solutions for dental, prosthetics, and medical applications, working with Convolutional Neural Networks (CNNs) and 3D medical imaging. You will be hands-on, working with medical imaging data, training deep learning models, and collaborating with engineers and medical experts to develop cutting-edge solutions. Key Responsibilities Build and train AI models for CBCT scans, 3D medical image segmentation, and reconstruction. Work with large-scale 3D medical datasets (CBCT, X-ray, MRI) to improve image analysis. Optimise AI models for real-time medical applications and accuracy improvements. Develop AI-based automation tools to assist in dental and prosthetic modelling. Process, clean, and integrate medical imaging data for deep learning pipelines. Collaborate with the CTO and future AI team to define best practices and AI development strategies. Ensure compliance with medical AI regulations (FDA, MDR, IVDR) and AI-driven Software as a Medical Device (SaMD). Required Skills & Experience Strong experience in AI & Machine Learning – Specialised in Computer Vision, CNNs, and Deep Learning. Medical imaging experience – Worked with CBCT scans, X-rays, MRIs, or other 3D imaging technologies. Programming skills – Proficiency in Python, TensorFlow, PyTorch, OpenCV, and C++. Data handling – Experience in processing, annotating, and managing large-scale medical datasets. Regulatory knowledge – Understanding of AI in medical devices (FDA 510k, MDR, IVDR compliance). Strong problem-solving mindset – Ability to innovate and optimise AI models for real-world applications. Preferred Qualifications PhD/Master’s in AI, Computer Vision, Biomedical Engineering, or related fields. Experience working with dental imaging, prosthetics, or radiology AI. Previous experience in a startup or leading an AI research team. Why Join Us? Be the first AI hire – Shape the AI team and play a crucial role in building a world-class AI department. Flexible work environment – Remote-first role with fully covered travel for interviews. Competitive salary & benefits based on experience. Work on groundbreaking AI-driven medical imaging solutions that improve patient outcomes. Opportunity to lead – Potential to mentor and grow into a senior/team lead position as we expand to 12 AI engineers.
- Company Name
- hackajob
- Job Title
- Graduate Production Support Analyst
- Job Description
- hackajob is collaborating with mThree to connect them with exceptional tech professionals for this role. Want to start your career as a Graduate Production Support Analyst? Paid graduate training, ongoing support, and opportunities at leading global employers - the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier-one investment banks and leading global financial services firms providing a wide range of investment banking, securities, investment management, and wealth management services. Role Description Production Support Analysts ( SRE or Dev ops) are responsible for ensuring optimal performance and stability of Front Office pricing, trading, and risk management applications across multiple product lines at our client's site. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of the client's trading technologies and businesses. It is a production-oriented discipline focused on improving service availability, latency, scalability, performance, and efficiency for technology products in our client's site. Their core infrastructure processes hundreds of millions of transactions and serves assets of more than a trillion dollars daily. If this scale resonates with you, come join us! What You’ll Do As a Production Support Analyst with mThree, you’ll support and manage complex applications in a global team environment. Monitor, diagnose, and resolve technical issues for Front-office pricing, trading, and risk management applications, ensuring optimal performance and stability Collaborate with global teams to enhance application stability, perform root cause analysis, implement preventive measures, and develop support documentation. Communicate effectively with stakeholders on system status and incident resolutions, continuously seek performance improvements, assist in software deployments, and provide on-call support for critical issues. How The Alumni Program Works Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-6 weeks with other graduates. Focusing on either Java, Python. Net, and databases. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What You’ll Learn At The Mthree Academy How to design, develop, and test a full-stack application. How to demonstrate professionalism, including communication skills and personal interactions. How to explain industry concepts at a high level. An understanding of monitoring, supporting, and troubleshooting, and how it ties into good development processes. What You Need Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, maths). Good grades 2.2 and above. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas. A passion for Financial Markets. Experience with OOP (object oriented programming) particulary in Java, Python, C++, C. Strong SQL databases experience such as Sybase, DB2, Oracle); able to search log files and compose SQL queries. Skills in troubleshooting and debugging. An understanding of the formal SDLC (software development lifecycle). The successful candidate must, by the start of the employment, have permission to work in the UK What You'll Get Fully paid, in-depth, interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out. A generous graduate salary. Pay rises every 9 months to reflect your progress. Ongoing training and support. Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche. How To Apply Apply below to tell us a bit about you. Complete the online assessment (we’ll send you a link by email). Complete the interviews with our friendly talent team over phone and video. Lastly, you’ll interview with one or more of our clients. We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.