Harrods

About the Company

As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods

Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.

Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.

Listed Jobs

Company Name

Harrods

Job Title

Social Media Executive

Job Description

Join our dynamic team at Harrods as a Social Media Executive, where you'll play a pivotal role in shaping and managing our social media presence across Harrods and H beauty platforms.

About The Role

As a Social Media Executive, you will oversee the daily operations of our social media channels, ensuring the seamless planning, scheduling, and execution of content. Collaborating with a team of executives, you’ll champion creative, social-first content while providing administrative support for publishing, operations, and audits. You’ll also play a key part in keeping our channels innovative and engaging by identifying trends, analysing performance, and creating reactive content that resonates with our audience. This role requires your expertise in supporting broader initiatives across Harrods and H beauty's social media channels. We're looking for someone who can confidently manage a variety of content across different platforms.

The role is based in Hammersmith, working 37.5 hours per week, primarily on-site three days a week. Occasionally, you'll be on-call during weekends or evenings for urgent social media moments, therefore we this role requires full flexibility.

Key responsibilities include:

Co-owning social media content calendars, ensuring timely and optimised publishing across all platforms while aligning with marketing, trade, and editorial timelines.
Preparing detailed reports on social media performance, deriving actionable insights, and presenting recommendations to drive future campaigns.
Staying on top of platform developments and trends, bringing fresh ideas and creative references to enhance our content strategy.
Working alongside the Community Manager to boost engagement through timely, brand-aligned responses and proactive community management.
Creating behind-the-scenes content, managing influencer collaborations, and coordinating with agency partners and internal teams for impactful executions.

About You

You are an enthusiastic, proactive, and creative individual with a passion for social media and a knack for identifying trends. You have the ability to critically evaluate data, develop innovative ideas, and confidently present your insights to stakeholders. You thrive in a collaborative environment, enjoy bringing fresh perspectives, and are committed to driving positive results across all channels.

You will also:

Possess a solutions-focused attitude and a willingness to tackle challenges head-on.
Absorb insights from competitors and social trends to inform your strategies.
Have the confidence to present data-driven results and creative ideas to wider teams.
Have a strong understanding of social media analytics and tools e.g. Google Analytics, Dash Hudson, or Sprinklr (training provided as needed).
Have proven experience in reporting and performance analysis for social media campaigns.
Possess excellent organisational skills to manage multiple channels and deadlines effectively.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Hammersmith, United Kingdom

Hybrid

12-03-2025

Company Name

Harrods

Job Title

Customer Insight Analyst

Job Description

We have an exciting opportunity for a Customer Insights Analyst who will use their analytical and commercial skills to support stakeholders in understanding our HNW customers and identifying opportunities

About Role

As the Customer Insights Analyst, you will be delivering business benefit and improving our customer experience, with a particular focus on Private Shopping. This area of the business has been on a transformation journey, including the growth of a high performing team, a larger and extraordinary new space, and best-in-class technology for clientelling

You will also;

Work with Data Science teams to optimise our existing predictive models to identify HNW clients, as well as identifying future opportunities for automation.
Train business users to ensure everyone has the knowledge and skills to access and leverage our key self-serve customer dashboards within Private Shopping areas.
Support the Senior Insights Manager in scoping and running exploratory insights projects for key business stakeholders
Utilise data visualisation tools to communicate insights to stakeholders in a clear and concise manner.
Conduct analysis on large datasets to identify patterns and trends in customer behaviour, preferences, and needs within the Private Shopping portfolio.

About You

The ideal candidate will have previous experience using customer or consumer data (Transactional, CRM, clientelling, etc.) as well as practical experience with SQL. It is important that you have strong analytical skills and experience of working with large volumes of data and are also able to demonstrate sound commercial awareness.

You will also have the following;

Experience with data visualisation tools (Excel, SAP Analytics Cloud, Power BI, Tableau, etc.)
Excellent presentation and communication skills, both in person and virtually
Ability to identify key insights from large datasets and explain them concisely and clearly to a non-technical audience
Great stakeholder management skills
Excellent time-management skills, and flexibility and readiness to adapt to changing priorities

About Us

Harrods is one of the world’s leading luxury department stores, and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career through the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including work at our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Hammersmith, United Kingdom

On site

18-03-2025