eflow Global

About the Company

eflow is a leading provider of workflow and regulatory software within the financial markets. Established in 2004, the company has developed, sold and supported an existing Technology platform that has proven market pedigree. This pedigree allows eflow to work with clients in the top Tiers of the Financial industry.
eflow Ltd currently has offices in London, Bristol. It’s current core business is made up of the following:

Trade Surveillance

Providing a high-quality compliance monitoring and regulatory reporting managed hosted or in-house services to a range of financial markets firms that are subject to global regulators.

Workflow solutions

Providing bespoke high-quality workflow framework in the space between front and back office applications, replacing previously high risk manual processing

Joint Ventures/ Partnerships

Providing the eflow technology platform licensing and support for the use by external services organisations or consultancies requiring a more intelligent form of workflow and decision automation for their end users.

Listed Jobs

Company Name

eflow Global

Job Title

Senior Software Engineer

Job Description

About the Company: eflow global is a leading provider of Regtech cloud solutions. Following a successful funding round and a strategic pivot to a fully SaaS model, we are expanding rapidly.
About the Role:
We are seeking a motivated and experienced Software Engineer to join our dynamic team. This role involves designing, developing, and maintaining cutting-edge software solutions in a collaborative and innovative environment.You will have the opportunity to work on both front-end and back-end development, using modern technologies to deliver high-quality applications.
Key Responsibilities:Software DevelopmentDevelop and maintain robust, scalable software solutions using modern programming languages such as Java, C++, or equivalent.Create and optimize user-facing applications with HTML, CSS, JavaScript, and front-end frameworks/libraries.Design and implement RESTful APIs and integrate with third-party services.Work with databases like MySQL, PostgreSQL, or MongoDB to build and manage data-driven applications.System Architecture & Integration:Contribute to system design, ensuring performance, scalability, and security.Optimize existing systems for performance and reliability.Collaborate on the integration of cloud services (AWS, Azure, or Google Cloud).Collaboration & Communication:Partner with product managers, designers, and other developers to deliver innovative solutions.Participate in code reviews, share insights, and mentor junior team members.Troubleshoot and debug complex technical issues.Continuous Learning & Innovation:Stay updated on emerging trends in software engineering and apply them to projects.Take initiative in proposing technical improvements and adopting best practices.Qualifications:Education & Experience:A Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience).At least 5 years of professional experience in software engineering or related roles.Technical Skills:Proficiency in one or more programming languages: Java, C++, Python, or similar.Strong front-end development skills using HTML, CSS, JavaScript, and familiarity with frameworks like React or Angular.Solid understanding of database systems and experience with SQL or NoSQL databases.Knowledge of RESTful API design principles and microservices architecture.Familiarity with version control systems like Git.Preferred Skills:Exposure to Agile methodologies and tools (e.g., Jira, Scrum).Familiarity with CI/CD pipelines and modern development workflows.Knowledge of cloud platforms such as AWS, Azure, or Google Cloud.Soft Skills:Strong analytical and problem-solving abilities.Excellent communication and collaboration skills.Eagerness to learn and adapt to new technologies.Benefits:Competitive salary and performance-based bonuses.Comprehensive health insurance coverage.Opportunities for professional development and career growth.Flexible hybrid work environment with a focus on work-life balance.Application Process:Initial 15-minute screening call.A 30-minute video interview via Teams.Final in-person interview at our Reading office.Career Progression:Our organization is dedicated to fostering internal growth by providing clear, structured career progression opportunities. Each role builds on prior experience, enabling team members to develop their skills and advance their careers within the company
Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.

Reading, United Kingdom

Hybrid

28-02-2025

Company Name

eflow Global

Job Title

Customer Success Manager

Job Description

Company Overview
eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.

Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America. As part of our expansion plans, we are actively recruiting talented individuals who want to progress and develop their career in a fast-paced tech company.

Role Description
As a Customer Success Manager, you will be responsible for managing and nurturing relationships with our clients. Your primary focus will be to ensure the satisfaction and success of these clients. The role involves a combination of proactive client engagement and strategic relationship management.

It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic, and transferable skills are most important to us. We are specifically looking for individuals who want a career and not just a job.

Key Responsibilities
1) Client Relationship Management:
Build strong, long-lasting relationships with clients.
Understand clients' business needs and align our solutions to meet those needs.
Serve as the main point of contact for client inquiries, concerns, and escalations.

2) Customer Success:
Ensure clients are deriving maximum value from our products and services.
Monitor and analyse customer usage patterns and provide proactive recommendations for optimization and efficiency.
Conduct regular check-ins to assess client satisfaction and address any issues.

3) Product Knowledge:
Stay updated on our product offerings and industry trends.
Train clients on new features and functionalities to optimise their usage.

4) Performance Metrics:
Maintain high customer satisfaction scores and retention rates.

5) Communication:
Provide regular updates to clients on new features, upgrades, and relevant industry information.
Collaborate with internal teams to ensure client needs are communicated and addressed effectively.

Career Progression
Successful performance in the Customer Success Manager role will open opportunities for career progression, including the chance to take on more challenging roles such as managing bigger enterprise accounts and being the first escalation point to other CSMs in the Team.

Qualifications and Skills
Proven experience in customer success or client relationship management.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Proactive and self-motivated, demonstrating a high level of initiative.
Familiarity with CRM software and other relevant tools.
Bachelor’s degree preferable but not essential depending on experience.

Reading, United Kingdom

Hybrid

17-03-2025