HR Service Desk Assistant
Hybrid
Bristol, United Kingdom
Freelance
13-03-2025
Job Specifications
Department: Business Services - Human Resources
Location: Bristol
Description
This is a varied and fast paced role in our HR Service Desk (HRSD) team who are the eyes and ears of HR for DACB - with lots of different processes and people to interact with the team. The HRSD team is well established and there are opportunities to work on projects, process improvements and to continuously develop.
Key Responsibilities
Collaborate as part of a team of HR Assistants, using the systems in place to manage and respond to enquiries raised by colleagues and managers within the firm.
Assist with the onboarding of new starters including completion of new starter paperwork and required proof of right to work documentation. Collating new starter information, signed contracts and ensuring all employee information is received in a timely manner.
Support with all aspects of the employee lifecycle and processing changes
Act as a central point of contact for employee queries on HR policies and procedures
Generate HR correspondence to support HR processes
Undertake administrative activity in support of core HR processes e.g. induction, recruitment, training, probation, maternity, leaver processes
Ensure that HR systems are updated and executed accurately in time for monthly payroll
Accurate maintenance of electronic HR files
Maintaining absence (holiday, sickness, unpaid leave) providing reports as appropriate, escalating issues as appropriate
Assist HR advisors from specialist areas with core HR concepts and process
Develop long-lasting working relationships with the other HR teams – ER, Reward, Recruitment, L&D and HR Business Partners
Accurate and timely processing of requests in accordance with agreed SLAs
Proactively identify and contribute to enhancements to processes in order to improve team efficiency
Handling confidential information in line with the firms data security protocols
Supporting the wider HR team with ad hoc project work
Communicate effectively with the business to provide a professional and high quality service provision
Skills, Knowledge and Expertise
Previous HR/Recruitment administration experience is desirable, ideally within a service delivery and team environment
A client service-focused approach with an excellent eye for detail and a concern for quality and accuracy
Experience in delivering outstanding customer service
Team oriented and collaborative with a flexible, can do attitude
The ability to multitask and prioritise a full workload under pressure and the capability to work on own initiative
Must have excellent IT literacy skills, particularly in Microsoft packages including Outlook, Excel and Word
Experience of operational HR/Recruitment systems is desirable
CIPD qualified, or working towards qualification
About the Company
DAC Beachcroft is a leading international legal business with offices across Europe, Latin America, North America and Asia Pacific. We partner with our clients to help them achieve sustainable growth and to defend their business and reputation. We do this by taking a tailored approach to providing commercial, transactional, claims, risk and advisory legal services. We are recognised leaders in Insurance, Health and Real Estate and draw on the knowledge, industry experience and commercial expertise of our outstanding 3,000 ... Know more
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