cover image
Waitrose & Partners

CRM Senior Manager

On site

Bracknell, United Kingdom

Freelance

06-03-2025

Job Specifications

About The Role

Waitrose & Partners prides itself on being different. Our intention is to combine the convenience of a supermarket with the expertise and service of a specialist food shop. Add this to our unswerving dedication to our customers and the highest respect for our suppliers (the provenance and traceability of our food is vital) and, of course, the environment and you can start to see we’re a bit more than ‘just’ a supermarket. We have an exciting opportunity to join our Waitrose Marketing team as a CRM Senior Manager, reporting into our CRM Lead.

About The Role

Salary: £53,000 - £85,000
Contract type: 12 month Secondment/Fixed Term - to March 2026
Interviews: virtual w/c 17th March
Location: This role is based at our Bracknell Head Office

In this role, you will be responsible for shaping and executing the CRM comms strategy across all direct marketing channels to deliver personalised customer journeys that meet defined commercial, customer and brand objectives.

As a CRM Senior Manager you will be passionate about customers, data and an ambassador of personalisation. You will play a key role in supporting the delivery of the Waitrose Customer strategy and transformation.

You’ll lead the team in their ambition to keep customers shopping and loyal to Waitrose, inspiring our customers and ensuring we minimise churn. Alongside working closely with our agencies to leverage their expertise to push the boundaries.

You will lead in delivering the trading sales targets through newsletters, trigger emails and continuously testing new and innovative campaigns and opportunities. But you will also lead the Waitrose ambition to increase Customer Lifetime Value by delivering personalised customer lifecycle journeys (focusing on Retention & Win-back) across CRM comms.

You will have 2 direct reports.

Please see a full job description attached to this advert.

Essential Skills/experience You’ll Need

Managing a CRM team, coaching and developing individuals
Solid CRM experience working on high profile multi-channel consumer brand with sizeable customer database.
Solid experience in designing and running CRM / email / direct marketing / app marketing campaigns. Setting and delivering enterprise level and automated Personalisation strategy
Strong commercial awareness with accurate forecasting and cost control.
Strong understanding and experience of driving omnichannel customer behaviour
Successfully manages multiple stakeholders at senior levels, and excellent influencing skills
Ability to balance between customer insights and commercial outcomes
Planning and prioritisation
Analytical mindset

Thanks for your patience in the meantime and for showing an interest in joining JLP.

For internal use only:

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

About the Company

We’re on a journey, an ongoing experiment to find happier, more trusted ways of doing business and all of our Partners have a part to play. By joining the Partnership you’ll be joining a different kind of business. One that seeks to make a difference, not just to its Partners, but to the lives of everyone. It’s this shared purpose that drives us, guides us, and we believe that by working together, in Partnership, we can help create a place with happier people, for a happier business and a happier world. #FindYourHappi... Know more

Related Jobs

Company background Company brand
Company Name
Ventula Consulting
Job Title
Technical Business Analyst
Job Description
Technical Business Analyst contract - £525 p/d (Outside IR35) - 3 months + extensions Leading e-commerce client now requires a Technical Business Analyst to work with various scrum teams and stakeholders in shaping their Digital Products. The Business Analyst will have extensive experience working on web/mobile applications and will assist in defining key requirements and acceptance criteria to deliver rich, responsive transactional applications across multiple devices and highly transactional microservices to support our client’s architecture. The role: Evaluate and document how systems integrate and data flows between different architectural layers. Define as-is/to-be processes. Write high level epics and break them down into stories with acceptance criteria for each story. Gather technical/non-technical requirements while working with third party suppliers. Assist scrum teams to continuously refine and size the backlog. Talk to an array of stakeholders to gather requirements, definition and elaboration. About you: Experience working as a Business Analyst within e-commerce transactional architecture. Strong understanding of Infrastructure/Data/engineering/DevOps etc. Experience working on Digital Projects (Web/mobile applications) Essential: Experience working with microservices and APIs – Ability to understand how APIs work and how to test them, understand requests and responses and experience with Postman, SOAP UI, SwaggerAPI or similar tools. Experience writing epics, business user stories and tasks in an Agile team environment for front and backend teams. French speaker is highly desirable This is an initial 3-month contract opportunity that provides a daily rate of £525 Outside IR35. In terms of office location, this role is based in London with 1 day per week in our clients’ offices and the rest remote. If you are an Agile Technical Business Analyst with strong API testing experience, please apply.
London, United Kingdom
Hybrid
Freelance
18-03-2025
Company background Company brand
Company Name
Ventula Consulting
Job Title
Snowflake Developer - £575 (Outside IR35) – 3 days per week - 3-Month Contract
Job Description
Leading technology consultancy now requires a Snowflake Developer to work closely with their data team ensuring data architecture aligns with their data strategy and business needs. This role will design and develop efficient data storage solutions using Snowflake, ensuring our clients are optimising data storage and their snowflake solutions are secure and robust. Key Requirements: Strong hands-on experience developing Snowflake data solutions (Data migration/Optimisation). Extensive experience with Data warehousing/Data modelling. Experience with cloud computing environments (AWS, Azure, GCP). Advanced SQL skills with strong knowledge of ETL processes. Strong understanding of data compliance and security best practices. Excellent communication skills with the ability to drive project direction. This is a 3 days per week contract role which provides a daily rate of up to £575 (Outside IR35). In terms of office location, this role is hybrid with one day per week in our clients Central London office and the rest remote.
London, United Kingdom
Hybrid
Freelance
18-03-2025
Company background Company brand
Company Name
Response Informatics
Job Title
Lead Private Cloud Engineer
Job Description
Mandatory Skills: Substantial experience of delivering critical IT infrastructure services, in a regulated environment. Strong hands-on understanding of physical and virtual infrastructure and systems in a data center environment. Experience of managing suppliers to ensure they consistently meet their commitments and deliver a high standard of service. An experienced systems engineer with solid systems administration and scripting skills. Demonstrable experience of administration and support for Windows Server technologies, VMWare, NSX, Dell VxRail, IDPA, SAN infrastructure, Active Directory, Avamar, PowerShell, Qualys, Sophos, SCOM and Dell RecoverPoint Deep technical knowledge of VMWare technologies In-depth experience in network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, NFS, SMB) In-depth practical experience supporting Windows and Linux operating systems in an enterprise environment. Experience of SQL and Oracle and clustering services Experience of performing and analyzing network traces An understanding of information security best practice, and associated security principles and regulations. Experience of working with offshore teams and third-party suppliers when performing support and maintenance activity and in resolving issues.
London, United Kingdom
Hybrid
Freelance
18-03-2025
Company background Company brand
Company Name
Mphasis
Job Title
Hypercare Engineer
Job Description
Job Title: Hypercare Engineer Location: London, UK Rate: 350 GBP/ Day Inside IR35 Tenant-to-Tenant Migration Experience, Post-Migration Support Experience, Power Platform Additional Support Experience is mandate. Responsibilities: Lead the hypercare support team, ensuring effective resolution of user issues during the hypercare period. Act as a senior escalation point for team members across M365 workloads, particularly Exchange Online, SharePoint, and Teams. Key Skills: Expertise in M365 workloads: Exchange Online, SharePoint, Teams (mandatory) and Power Platform . Proficiency in managing hypercare operations, including ticket triage and resolution. Strong understanding of tenant-to-tenant migrations and associated challenges, with experience in post-migration support. Experience: Experience in multiple tenant-to-tenant migration projects, including leading hypercare support efforts. Proven track record in producing high-quality user documentation and knowledge transfer materials.Leadership experience in managing technical support teams during high-pressure scenarios, such as post-migration hypercare periods.
London, United Kingdom
Hybrid
Freelance
18-03-2025