Parametreur Logiciel ERP F/H
On site
Lorgues, France
Full Time
26-02-2025
Job Specifications
Intitulé du poste
Parametreur Logiciel ERP F/H
Contrat
CDD
Télétravail
Non
Description de la mission
En tant qu'éditeur de logiciels spécialisé dans la gestion, l'archivage et la sécurisation des données, EUKLES se distingue par son engagement envers la cybersécurité et la dématérialisation de flux de courrier. Etant une filiale dynamique de Docaposte depuis 2018, notre mission va au-delà de la simple innovation technologique ; nous nous efforçons d'être les pionniers dans la création d'un environnement numérique sécurisé et efficace.
Docaposte, notre socle solide et visionnaire, est le référent incontestable de la confiance numérique en France. Filiale du groupe La poste, Docaposte est le partenaire privilégié des entreprises et des institutions publiques en les accompagnant dans leur transformation digitale, et ce, en toute confiance.
Notre croissance significative ouvre de belles opportunités et nous sommes actuellement à la recherche de notre futur talent en qualité d'Opérateur de Paramétrage ! En intégrant le Pôle Relation Client, tu feras partie d'une équipe de 15 collaborateurs et tu travailleras en étroite collaboration avec notre équipe ainsi que le responsable du service.
Missions principales
Accompagnement de nos clients
Identifier le dysfonctionnement ;
Réaliser une analyse approfondie pour comprendre les exigences du client ;
Collecter les informations sur les besoins fonctionnels, les contraintes techniques et les objectifs à atteindre.
Configuration et validation du bon fonctionnement avec le client
Effectuer les configurations nécessaires à la suite du diagnostic ;
Paramétrer les logiciels/systèmes conformément aux besoins du client ;
Valider le fonctionnement en exécutant des tests et en obtenant l'approbation du client.
Suivi des paramétrages et prestations via les outils internes :
Assurer un suivi qualité auprès de nos clients ;
Utiliser nos outils internes de gestion pour suivre l'avancement des travaux, gérer les ressources et de s'assurer que les paramétrages sont effectués conformément aux spécifications ;
Communiquer régulièrement avec le Responsable du Pôle, préparer des rapports hebdomadaires et contribuez à l'amélioration continue du service.
Collaboration avec les équipes interne :
Travailler en étroite collaboration avec nos équipes internes
Assurer une communication claire et efficace
Participer pleinement à la remontée des informations pertinentes aux équipes concernées
Votre nouvel environnement
Une Carte Tickets restaurant ;
La participation à hauteur de 50% de ta mutuelle avec l’affiliation des enfants 100% pris en charge par Eukles ;
La mise à disposition d’un cadre de travail idyllique, luxuriant et stimulant au niveau de notre siège se trouvant sur Lorgues ;
La présence d’un Comité Social et Économique (CSE)
La Participation à des activités de teambuilding ;
Et encore d’autres surprises que tu découvriras en nous rejoignant !
Nous vous accompagnons
Vous bénéficierez d'un accompagnement personnalisé en fonction de vos besoins et de votre profil
Localisation du poste
Provence-Alpes-Côte d'Azur
Lieu
Niveau d'expérience min. requis
Profil : Pour l’égalité des chances, Docaposte fait vivre la diversité. Nos postes sont ouverts à tous.
LORGUES
Critères candidat
Profil : Pour l’égalité des chances, Docaposte fait vivre la diversité. Nos postes sont ouverts à tous.
Expérience entre 1 et 3 ans sur un poste similaire
Capacité à adapter sa pédagogie au public visé ;
Sens de l'organisation et de la planification ;
Compétences de communication, à l'oral et à l'écrit ;
Esprit d'équipe, analyse de synthèse, excellent relationnel.
Savoir-faire
Maîtrise des outils bureautique
Forte compétence sous Excel
Maîtrise de l'environnement Windows, serveur et des postes de travail client
Savoir-être
Capacité d'expression écrite et orale
Dynamisme
Bonne humeur
Implication
Réactivité
Référence
2025-5337D
Entité qui recrute
EUKLES
About the Company
Digital trust leader in France and subsidiary of La Poste Group, Docaposte supports all companies and public institutions in their transformation and allows them to accelerate it, with confidence. The digital trust reference in France Docaposte provides a simple, fast and secure digital experience for everyone, supporting businesses and public institutions in their digital journey. Experts in processing sensitive data, Docaposte's unique positioning allows us to meet client needs from end-to-end, working on the whole data... Know more
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