Service Desk Manager
On site
Bridgnorth, United Kingdom
£ 55,000 / year
Full Time
02-01-2025
Job Specifications
Service Desk Manager - £50-55K - Chorley (Hybrid role)
Currently seeking a Service Desk Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.
Duties & Responsibilities
Team Management - Manage 1st, 2nd & 3rd line team.
Service Delivery - Ensure support teams consistently exceed customer expectations, maintain high satisfaction
levels, and meet or surpass agreed service level agreements.
Service Level Agreements - Monitor & report on agreed SLAs.
Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,
providing clear communication.
Skills & Knowledge
Essential
- MSP Management Experience.
- Strong commitment top deliver exceptional customer service.
- ITIL Certification, Microsoft 365 or Azure Certifications.
Service Desk Manager - £50-55K - Chorley (Hybrid role)
About the Company
Henderson Scott is a leading professional recruitment partner offering expertise across Accountancy & Finance, Legal, Marketing, Sales, and Technology. We go beyond traditional recruitment, setting a new standard by blending expert consulting with a personalised approach. Our specialists are the go-to professionals in their fields, leveraging deep market knowledge to proactively find the highest calibre of talent, often before our clients even realise the need. This proactive approach, combined with our global reach and ta... Know more
Related Jobs
- Company Name
- Lorien
- Job Title
- Back Office - Section Head
- Job Description
- Back Office - Section Head Hybrid x 3 per week onsite, Central London Join a large global investment bank, as their Section Head of Back Office. We are looking for a strong leader, with experience running Back Office teams in investment banking. Part of your role includes developing, nurturing and coaching the 20 person Back Office team, ensuring delivery of all projects and support. As an excellent communicator, you will be maintaining relationships across the global business, with both business and tech stakeholders. Key skills Proven experience in a senior leadership position, ideally within investment banking An engineering background, with the ability to contribute to department roadmaps and strategy Business domain knowledge - Back Office, investment banking, trade life cycles Proven experience in transformation, modernisation and change from a project management perspective Experienced in stakeholder management, to include vendor management Technical environment is Java, .Net, SQL Project management experience, having run departments of developers and support previously Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
- Company Name
- EXPERIS IT SERVICES US, LLC
- Job Title
- Implementation Manager/Product Manager
- Job Description
- Implementation Manager/Product Manager Looking for an Implementation/Product Manager who has strong experience in Asset Management Applications (ideally Charles River). You will work in a small focused team owning the implementation, enhancements and roadmaps of Charles River suite of products.The role's focus is to lead the planning, direction, oversight, monitoring and reporting of the assigned business implementation and all deliverables or outcomes in a timely and cost-effective manner. Must have experience in Asset Management and Fund Management processes and procedures. You would have experience in the product development life cycle, including post launch product management and iteration through to launch of new features and functionality. Exposure to leading an agile team including combined business, technical, data, design and researchcapabilities in a continual make-test-learn product cycle. Excellent Agile experience expected as is strong 3rd party management and stakeholder management.This a fantastic opportunity to join a fast paced organisation with massive growth plans! This is a hybrid role, 2 days a week in the office. Please apply today for more details.
- Company Name
- Talent Smart Ltd
- Job Title
- Head of SAP S4 Hana
- Job Description
- SAP S4 Hana Head of Delivery MUST HAVE - 10+ years of experience in SAP Senior delivery roles, including extensive experience leading large scale SAP S/4HANA programs. We are seeking an experienced and dynamic Head of SAP Delivery to lead the successful delivery of SAP S/4HANA transformation projects across the EMEA region. This critical leadership role requires a proven track record of managing large-scale SAP implementations and driving the transformation agenda for multinational organisations. The ideal candidate will bring exceptional strategic, technical, and delivery expertise to ensure projects are delivered on time, within scope, and aligned with business objectives. Key Responsibilities Strategic Leadership Own and lead the delivery of SAP S/4HANA programs across the EMEA region, ensuring alignment with organisational goals and business strategies. Define and implement delivery frameworks, methodologies, and governance processes to ensure consistent, high-quality execution. Act as a strategic advisor to senior stakeholders on SAP transformation, aligning technical solutions with business needs. Program Delivery and Management Oversee the end-to-end delivery lifecycle of SAP S/4HANA projects, ensuring adherence to project plans, budgets, and timelines. Manage and mitigate risks, dependencies, and issues to ensure successful project outcomes. Drive the continuous improvement of delivery processes, leveraging agile, waterfall, or hybrid methodologies as appropriate. Team Leadership and Resource Management Build, mentor, and lead a high-performing team of SAP consultants, architects, and delivery managers across the region. Collaborate with internal and external stakeholders, including vendors and system integrators, to ensure resource alignment and delivery excellence. Foster a culture of accountability, innovation, and collaboration within the delivery team. Stakeholder Engagement Serve as the primary point of contact for C-level executives and regional business leaders regarding SAP delivery initiatives. Communicate project progress, risks, and benefits effectively to stakeholders, ensuring alignment and buy-in at all levels. Partner with business units to identify opportunities for leveraging SAP S/4HANA capabilities to drive operational efficiencies and competitive advantage. Financial and Compliance Oversight Manage program budgets, ensuring cost optimisation and value realisation for SAP transformation investments. Ensure compliance with relevant regulatory and security standards across all SAP delivery initiatives. Qualifications and Experience Education: Bachelor's degree in Information Technology, Business Administration, or a related field. A master's degree is preferred. Experience: 10+ years of experience in SAP delivery, including extensive experience leading SAP S/4HANA programs. Proven track record of delivering large-scale SAP implementations across multinational organisations, preferably in the EMEA region. Experience managing diverse, cross-functional teams in complex environments. Skills and Knowledge: Deep understanding of SAP S/4HANA architecture, modules, and integration capabilities. Expertise in delivery methodologies, including Agile, Waterfall, and hybrid approaches. Strong financial acumen with experience managing multi-million-dollar budgets. Excellent leadership, communication, and stakeholder management skills. Familiarity with EMEA-specific compliance, regulatory, and cultural considerations. Personal Attributes Strategic thinker with the ability to translate business goals into technical solutions. Proactive and results-driven, with a commitment to achieving delivery excellence. Adaptable and culturally aware, capable of leading teams across diverse regions.
- Company Name
- Henderson Scott
- Job Title
- Security Architecture and Engineering Manager
- Job Description
- Security Architecture and Engineering Manager - Hampshire (Hybrid) - £65-85K Partnering with an industry leading company embarking on a transformative journey to reshape it's technical landscape. Currently seeking a Senior Manager of Security Architecture and Engineering, to lead a team of experts to ensure that technology projects and initiatives align with robust security standards while supporting innovation. Key Responsibilities: Lead a team to provide security assurance across technology projects. Develop & update security control requirements for emerging technologies. Monitor emerging technologies and assess their impact, threats, and opportunities. Ensure solutions adhere to "Security by Design" principles. Provide expert guidance on security controls & compliance with standards like NIST, ISO27001, and COBIT. Promote collaboration, continuous improvement, and adherence to governance standards. Key skills AWS. CI/CD Pipelines. Architecture. What We're Looking For: Essential: Significant experience in information security or IT audit, including governance, risk, and compliance. Key security frameworks (eg, NIST, ISO27000). Leadership/people management skills in diverse environments Desirable: Degree in Information Security, Computer Science, or a related field. Professional certifications (CISSP, CISA, CISM, CRISC, or similar). Knowledge of cloud computing, API security, and application security risks. Background in maritime IT or related fields. Security Architecture and Engineering Manager - Hampshire (Hybrid) - £65-85K