ServiceNow Dev
On site
Edinburgh, United Kingdom
£ 480 / day
Freelance
04-12-2024
Job Specifications
ServiceNow Dev| 6 Month Contract | (Outside IR35) | Hybrid (Edinburgh) | Starting ASAP
Day Rate:£DOE
Job Description:
Whilst HR Service Delivery will be the primary focus, you may be expected to aid the ServiceNow team in development of the platform in other areas such as ITSM Maturity, Governance Risk and Compliance, Flow Automation and other aspects of the transformation platform ServiceNow. This role is primarily development focused with some consulting and some level 2 and 3 support duties. Work experience with Flow Designer, Employee Center and integrations between ServiceNow and other platforms is essential. Experience with configuring/customising workspaces, Virtual Agent and integrations with other HR systems such as iTrent will be a distinct advantage.
Main Duties:
Design and develop HR Service Delivery forms
Design and develop Back End HR Service Delivery workflows (flows)
Configure Employee Center to expose the HR forms/processes to our end-users
Configure/customise workspace for HR agents to process HR cases, and managers to report on the cases
Design and implement integrations with other HR systems such as iTrent to support the above
Assist in the adoption of ServiceNow modules through tool customisation
Perform support and provide technical documentation
Support including but not limited to:
Resolution and escalation of ServiceNow related issues and risks.
Proactive monitoring, maintenance and support of system performance, data, capacity and capability and recommending improvement opportunities.
Training, guidance, documentation and 'Show and Tell' sessions of developed solutions.
Managing upgrades, patches and system clones to the platform
Development of the following system modules:
ITSM Module
Self Service Portal (with Flow Designer)
CMDB & Foundation Data
Knowledge Management
Integrated Risk Management
As per the Service Enablement roadmap
Essential Skills & Experience:
Significant and demonstrable commercial experience in the following areas:
Experience of the current version of the ServiceNow platform
HR Service Delivery module
Employee Center Portal
Able to demonstrate knowledge of the platform mechanics and best practices
Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills
JavaScript development independent of and within the ServiceNow framework
Integration and orchestration knowledge
HTML, XML, CSS & JSON
Self-Service Portal (beyond Catalogue Items)
Desirable Skills:
Exposure to Agile working methods
Configuration/customisation of workspaces
Configuration of Virtual Agent
This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.
About the Company
We’re Harvey Nash, and we build amazing technology and digital teams. From senior appointments through to recruitment and project solutions, we are experts in the tech sector. Established in 1988, we have helped over half the world’s leading companies recruit, retain, source and manage the highly skilled tech talent they need to succeed in an increasingly competitive, global and technology driven world. With over 3.300 staff in more than 49 offices across Europe, Asia-Pacific and the U.S and Canada, we have built a rep... Know more
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