Network Monitoring Analyst/Service Desk Analyst - Telecoms
On site
Sheffield, United Kingdom
Freelance
25-11-2024
Job Specifications
My Client a leading Telecoms Company are seeking an experienced Service Desk Analyst for a 6-month contract based in Sheffield. You will oversee the 24/7 network performance of Telecoms Company's Network Product. This role requires you to be onsite 3 days a week, playing a key part in maintaining service quality, resolving issues affecting KPIs, and providing high-level support to engineers, security companies, and monitoring centres.
Key Responsibilities:
Responding to calls from engineers, security companies, and monitoring centres.
Managing incidents through email and Salesforce tickets, ensuring issues are tracked from logging to resolution.
Troubleshooting PSTN/Broadband faults and supporting the installation of new devices.
Coordinating equipment replacements and conducting routine tests
Collaborating with technical teams to ensure timely incident resolution.
Experience Required:
Strong knowledge of network and telephony systems, including PSTN, ADSL, and conducting diagnostic tests (Ping tests, dial tone checks).
Service desk experience, including handling calls, emails, and ticket logging.
About the Company
Perfect placements. Speedy staffing. Tenacious testing. Who's Adecco, we hear you ask? Only the top provider of first-class HR solutions. Our consultants work with some of the best, and most exciting, companies all over the world. We equip our clients with priceless industry insight and put everything we've got into training and mentoring our candidates. We're here to match talented people with the job opportunities and employers they're looking for. On any given day we connect over 700,000 people with fulfilling opportuni... Know more
Related Jobs
- Company Name
- ADECCO
- Job Title
- Cyber Security Manager - West Midlands
- Job Description
- Cyber Security Manager Duration - 3 months initially Location - Birmingham IR35 - Outside The Cyber Security Manager shall prepare and provide a cyber security management plan ("Cyber Security Management Plan") which describes, amongst other things, WMT's processes for: Meeting the requirements of cyber security relating to the Maintainer's obligations under maintenance agreements with EWR and XC The development and implementation (if necessary), and the operation, maintenance and continual improvement of a Cyber Security Management System (CSMS) Audit and testing of CSMS compliance with the security standards and such other security requirements which are notified by the Operator from time to time Compliance with the principles of ISO/IEC 27001 (Information Security Requirements Specification) in respect of the Services Compliance with the principles of ISO/IEC27002 (Information Security Code of Practice) in respect of the Services Meeting its obligations in the event of an actual, potential or attempted Breach of Security Meeting its obligations to co-operate, assist and co-ordinate security with the Operator Complying with the provisions in this Agreement relating to information and physical security Identifying and selecting personnel in WMT who are responsible for the implementation of the Cyber Security Management Plan Managing any security risks posed by subcontractors in accordance with this Agreement Developing, implementing and maintaining security measures in relation to all aspects of the Services and all processes associated with the provision of the Services. The ideal candidate will understand Operational Technology and the security required to manage it effectively, understand specific standards including NIS Directive, TS 50701, IEC 62443 and IEC 63452. It will be beneficial if candidates understood on-train systems such as TCMS, PIS, CCTV, APC, ASDO, OTDR.
- Company Name
- Hamilton Barnes
- Job Title
- Senior Network Consultant - 6 months - Inside IR35 - Coventry - Long term Programme
- Job Description
- Senior Network Consultant - 6 months - Inside IR35 - Coventry - Long term Programme We are seeking an experienced Senior Network Consultant to provide oversight and strategic direction for a team of engineers supporting a national household name. This role includes driving technical excellence, ensuring network tools and infrastructure meet service levels, and overseeing integration of third-party solutions. Key Responsibilities: Lead network design, implementation, and optimization. Act as Technical Design Authority, ensuring high- and low-level designs meet security, service, and contractual requirements. Oversee integration of third-party SDWAN and hosted voice solutions. Translate business requirements into technical solutions. Provide strategic leadership, mentoring, and documentation review. Develop and maintain a technical architecture roadmap. Skills & Experience Required: Experience in nationwide retail environments. Expertise in LAN, WAN, WiFi, SDWAN, unified comms, and network security technologies. Knowledge of Cisco SDWAN, Mitel VOIP, Aruba products, and FortiGate Firewalls. Strong design documentation and communication skills. Leadership and stakeholder management experience Location: Coventry Contract: 6 months, Inside IR35 Day Rate: £400PD - £475PD (Negotiable) Start Date: ASAP Senior Network Consultant - 6 months - Inside IR35 - Coventry - Long term Programme
- Company Name
- 83zero
- Job Title
- Network Consultant
- Job Description
- 3 month contract - £500 - £550 per day - Outside iR35 - Start immediately - Hybrid/London Network Consultant required for an advisory piece of work. This will include meetings with key stakeholders, gap analysis and define the TO-BE for the roadmap of the programme. You will then work closely with key members to prioritise the implementation plan and delivery roadmap. The scope includes supporting the customer's understanding of their AS-IS state (based on their completed analysis) and delivering a comprehensive TO-BE state report. Skills Requirement: Web Browser Protection zScaler configuration and administration Domain category horizon management Mitre Att&ck web vector and techniques knowledge Rapid response options for forward Proxy and web filtering Configuration and understanding of domain fronting URL construction and restriction DNS resolution and networking Metric and reporting for outbound network connections Network Infrastructure Management Firewall configuration for security - operating system and running configuration Wireless access point infrastructure configuration and management Guest wireless separation and configuration for IoT devices Switch and Router operating system management and update planning Passive sensor deployment knowledge Cloud based remote access and network management Deployment of network solutions as code Network Monitoring and Defense Firewall and Wireless audit log configuration and management Process development zScaler Private Access (ZPA) configuration and branch connector SD-WAN protection and role in incident response Fortinet IPS design, development and implementation Log filtering for value Integration with security monitoring suites Cloud based network resource integration If this role is of interest to you then please send your CV to David Eales.
- Company Name
- Hamilton Barnes
- Job Title
- CCNA/CCNP - Network Engineer (Brackmills) - Outside IR35
- Job Description
- CCNA/CCNP - Network Engineer (Brackmills) - Outside IR35 Our client is looking for another CCNA/CCNP Level Network Engineer to join their team on an initial 3-month Contract - Outside IR35! Key Details: Day rate: £350 - £400 Per day - Outside IR35 Location: Hybrid - (2-3 days on-site per week in Brackmills) Duration: 3 months (Extension Scope) Key responsibilities: This role will be 70% operations/maintenance and deployment, 30% design and implementation of the Cisco Networking infrastructure with a blend of pre-sales/project delivery and 3rd line support. We're looking for multiple juniors/seniors to join this project, so please reach out. CCNA/CCNP - Network Engineer (Brackmills) - Outside IR35