Engagement Manager, Professional Services (SaaS)
Hybrid
Manchester, United Kingdom
Full Time
14-04-2025
Job Specifications
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
The Engagement Manager (EM) plays a pivotal role in managing and delivering professional services engagements, acting as the liaison between the services and sales organisations. The EM ensures the seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders.
Key Responsibilities:
Services Bookings Forecast:
Develop and maintain accurate forecasts for service bookings.
Monitor trends and provide insights to optimise resource planning.
Services Delivered Revenue Forecast:
Manage and predict revenue generation from delivered services.
Collaborate with relevant teams to track financial performance against forecasts.
Services Scoping:
Define and document the scope of services engagements.
Ensure alignment with customer needs and organisational capabilities.
Services Engagement Management and Project Oversight:
Utilise project management methodologies to plan, execute, and monitor services engagements.
Oversee the progress and delivery of services projects, ensuring they are completed on time, within scope, and on budget.
Develop and manage project timelines, resource allocation, and deliverables.
Regularly communicate with stakeholders to provide updates, manage expectations, and address risks proactively.
Drive continuous improvement by gathering feedback and incorporating lessons learned into future projects.
Sales Organisation Support:
Act as the key reference point on services for the sales team, providing clear and timely updates.
Support the sales-to-services handover process to ensure smooth transitions and alignment.
Administrative Responsibilities:
Manage Kimble engagement assignments to ensure accurate and timely resource allocation.
Approve Salesforce quotes for services engagements.
Validate the handover from Solution Consultants to the Professional Services team.
Proactively raise flags to address potential risks or concerns in project delivery.
Qualifications
Ideal Candidate Profile:
The successful candidate will have strong project management expertise and the ability to coordinate multiple stakeholders across different teams. They should demonstrate excellent organisational and communication skills and possess a collaborative mindset to work effectively with cross-functional teams. The ideal candidate will have experience in services management, project planning, and customer-focused delivery.
Tools and Resources:
The role will involve leveraging platforms such as Kimble and Salesforce for operational management and project tracking. Training and support will be provided to ensure efficient use of these tools
Additional Information
This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
Permanent Contract and a competitive compensation package.
Amazing location in Manchester, 11 Northampton Rd.
Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires.
Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection.
Pension contribution of 12% (6 % from the employee and 6% from the employer).
Free access to professional training platforms to explore your interests and enhance your skills.
16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses.
50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year.
Reimbursement of up to £40 for gym and fitness memberships monthly.
Bonuses for referring successful hires after three months of continuous employment.
About the Company
Nexthink is the leader in Digital Employee Experience (DEX) management software, transforming the digital workplace for millions of employees worldwide. We empower IT teams with AI-driven, user-centric insights needed to proactively optimize technology performance, enhance productivity, reduce tickets, cut costs, and accelerate employee engagement at scale. As a Leader in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and the Forrester Wave™: EUEM Q3 2024, we’re dedicated to continuous in... Know more
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