Financial Applications and CRM systems Business Analyst
On site
Birmingham, United Kingdom
Full Time
11-04-2025
Job Specifications
Job Title: Financial Applications and CRM systems Business Analyst
Location: Birmingham
Salary: up to £45,000 DOE
Job Type: Full-time, Permanent
About the Role
As a Business Analyst within our transformation team, you will play a critical role in optimizing business processes and delivering scalable solutions. You will be responsible for defining and implementing to-be processes, aligning with best practices to ensure efficient and effective solutions that address complex business challenges. You will collaborate closely with the Transformation Process Lead and business stakeholders to design processes and configure Salesforce, NetSuite, and other Legacy systems. This is a unique opportunity for an agile, solution-driven thought leader with a passion for business transformation and stakeholder management.
Key Responsibilities
As a Business Analyst, your duties will include:
Define and agree on the Process Framework and Taxonomy for your process area.
Assess the current state, gather business requirements, and generate solutions to address gaps and inefficiencies.
Work with cross-functional Agile teams to produce to-be design deliverables, including user stories, business requirements, and functional design.
Facilitate stakeholder reviews of deliverables, addressing concerns and resolving issues in real-time.
Contribute to release planning sessions to help develop the product roadmap.
Collaborate with the Transformation Process Lead and Business Owners to manage the initiative backlog (adding, prioritising, and removing as needed).
Participate in daily Agile meetings, providing progress updates and collaborating with business owners to review milestones.
Lead show and tell sessions with end users, ensuring they stay informed on progress and development aligns with expectations.
Support end-user testing by reviewing test plans, creating test scenarios, and writing test scripts.
Assist in the development of training documentation and support end-user training delivery.
Create and manage user profiles for all roles within your process area.
Identify and document internal and external process interfaces.
Produce high-quality written documentation for all project deliverables.
Report to the Transformation Process Lead on project progress and outcomes.
What You Will Bring
To be successful in this role, you will need:
5-7 years of experience as a Business Analyst, with a deep understanding of integrated processes across functional areas.
Proven experience in business transformation within large-scale programs, ideally in a consulting environment.
Strong knowledge of order-to-cash process improvement, operational efficiency enhancements, and delivering innovative solutions.
Familiarity with industry trends and best practices within your process area.
Experience in process design, including workshops, requirements gathering, and process mapping.
Proven stakeholder management experience, particularly with senior stakeholders and decision-making facilitation.
Hands-on experience working with technical teams on system builds and testing.
Expertise in supporting change management initiatives and delivering effective training programs.
Strong project management skills, with experience managing timelines, deliverables, and budgets.
Strong analytical thinking and problem-solving skills to address complex business challenges.
Exceptional communication skills (oral, written, and presentation), with the ability to listen, engage, and influence at all levels.
Ability to self-manage, prioritize workloads, and work to tight deadlines in a fast-paced environment.
A team player who thrives in collaboration with cross-functional teams.
Desirable Skills
Familiarity with Salesforce and NetSuite platforms.
Proven experience in finance implementation (eg, order-to-cash, purchase-to-pay, record-to-report) within complex, large-scale programs.
Why Join Us?
Be part of a dynamic and innovative team working on high-impact transformation projects.
Opportunities for career growth and professional development.
A collaborative and supportive working environment that encourages innovation and creativity.
Competitive salary and benefits package.
How to Apply
If you're passionate about business transformation, process improvement, and working with Salesforce and NetSuite, apply today to become part of our forward-thinking team. We look forward to receiving your application!
About the Company
Global Technology Solutions is the recruitment partner you've been searching for. With over 23 years of expertise in matching top talent with leading employers, we've perfected the art of technical recruitment. Our comprehensive services, including permanent, and contract placements, are tailored to your unique needs. Our personalised approach and dedicated account managers ensure a seamless hiring experience, from start to finish. As a leading IT recruitment agency with over 23 years of experience, Global Technology Solutio... Know more
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