Lead Workforce Planner (12 Month FTC)
On site
Walsall, United Kingdom
Freelance
02-04-2025
Job Specifications
Job Title: Lead Workforce Planner (12 Month FTC)
Salary: To £55,000 depending on experience
Location: Walsall, West Midlands UK
Hours: 37.5 hours per week
Join Echo Managed Services and be part of a dynamic forward-thinking team as a Lead Workforce Planner! As a key player in our Operation, you'll lead a team of Real Time Analysts, implementing effective planning cycles and utilising advanced resource planning methodologies. Your expertise will ensure we meet customer demand, exceptional service, and continuously improve our operations. If you're passionate about workforce planning and making an impact, we want you on our team. Experience a rewarding career where your skills in workforce planning are highly valued, and your contributions make a significant difference every day.
The Role
As a Lead Workforce Planner, you'll play a pivotal role in our Operation, forecasting effectively to meet customer demand and optimise service. You'll implement an effective annual planning cycle, analyse performance, and make strategic recommendations to drive improvements. By identifying opportunities for enhancement, pinpointing FTE benefits, and analysing contact trends, you'll shape a superior customer experience (CMEX). Your insights and support in execution and delivery will be instrumental in elevating our operations.
You Will
Utilise advanced resource planning methodologies
Deliver key service metrics
Complete detailed analysis and make strategic recommendations
Drive and deliver FTE benefits through working with key teams
Interpret customer demand and use seasonality to plan accordingly
Refresh the current planning cycle within the operation and enhance this
Implement annualised hours
Lead and manage a team who analyse, monitor, and react to real-time staffing levels and call volumes to ensure delivery of agreed service levels daily
Implement effective rhythm and governance to drive continued improvements
Work closely with the change team on delivery of key strategic implementations
Utilise your team to provide detailed analysis of real-time variance to plan and liaise directly with stakeholders to offer regular updates and recommendations
Conduct one-to-ones, appraisals, and mentoring of individuals within the team
Work in a fast-moving environment, delivering quality results to tight deadlines
Engage with stakeholders at all levels, managing relationships effectively and presenting professionally
Work effectively both independently and as part of a wider leadership team
What You’ll Need
As a Lead Workforce Planner with Echo Managed Services you will be passionate about forecasting and improving the customer experience. Resilient in the face of challenges, confidently presenting their ideas and championing a customer-first approach throughout the operation. You will be engaging, able to present ideas in various ways to quickly gain buy-in, and a confident communicator who delivers results with pace.
Key Skills
Experience of utilising annualised hours within an operation
Sound knowledge of the planning cycle and delivering to this
Experience in forecasting on an interval/weekly/monthly/annual basis
Good understanding of contact centre/call centre operation and back office workflow
Works well under pressure
Excellent presentation and communication skills
Desirable experience in QMAX and 8X8 (not essential)
Results driven and evidence of improving KPI’s
Ability to work effectively within a team
Experience in Microsoft Skills in PowerPoint, Word, Excel are essential
What You’ll Get In Return
A competitive salary of up to £55,000 depending on experience
Pension scheme with employer contributions
25 days holiday + bank holidays
A supportive and collaborative work environment where your ideas and contributions are highly valued
Mentorship and guidance from experienced professionals
24/7 GP service
Access to my premier benefits – store discounts
Employee Well-being programme
Onsite Gym
Who We Are
Echo Managed Services is part of South Staffordshire PLC who provides customer led solutions for its clients. We recognise that it is through the expertise, knowledge and understanding of our people that enable us to deliver an enriched customer experience. We value our people to ensure they get all the support, training and motivation they need to be successful. We have a first class training programme and a clearly defined career pathway – if you are willing to work hard, we are ready to help you progress.
About the Company
Echo Managed Services is a specialist water sector outsourced provider of customer service operations including customer contact handling, billing, meter reading, and debt collection. Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global cloud based water billing software solution native to Salesforce. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide utility companies end-to-end customer conta... Know more
Related Jobs
- Company Name
- Opus Recruitment Solutions
- Job Title
- Oracle Micros Support Engineer
- Job Description
- Oracle Micros Support Engineer | Contract | London | Outside IR35 | £300-£350 per day I'm looking for an immediately available Oracle Micros Support Engineer to join my client for a 3 month contract, outside IR35. The client is based in London and will require you to be onsite 3/4 days per week. You must have at least 2 years experience working as a 2nd/ 3rd line support engineer with Oracle Micros in hospitality. If you are interested and have the right skillset I would love to arrange a call. Please respond with your most up to date CV and we can have a chat. Oracle Micros Support Engineer | Contract | London | Outside IR35 | £300-£350 per day
- Company Name
- Robert Half
- Job Title
- Rapid7 Vulnerability Analyst
- Job Description
- Vulnerability Analyst | 6–12 months | London | 4–5 days onsite Robert Half is recruiting on behalf of a global consulting firm looking to bring in a SOC Analyst to join their delivery team as an Associate Consultant for a Vulnerability Analyst with proven Rapid7 experience to support threat and vulnerability assessments, scanning, and remediation across critical systems. You’ll be joining a delivery-focused team working on a hands-on, enterprise-level assignment where proactive analysis, stakeholder collaboration, and practical remediation plans are essential. Key Responsibilities: Lead and conduct threat and vulnerability assessments Analyse and prioritise vulnerabilities by risk level and business impact Build and implement remediation plans in collaboration with IT teams Apply patches and support security improvement activity Perform vulnerability scanning and validation using Rapid7 Provide recommendations and document security best practices Engage stakeholders to promote awareness and drive remediation Required Experience: Financial Services Experience 3+ years in threat/vulnerability analysis or related cyber roles Hands-on experience with Rapid7 is essential Strong analytical and problem-solving skills Excellent communication, documentation, and stakeholder engagement Detail-oriented with the ability to work independently Comfortable working onsite in London 4–5 days per week (not remote) Please note: Successful applicants will be required to undergo standard financial and criminal background checks as part of the onboarding process.
- Company Name
- Dynisma
- Job Title
- Senior Safety Engineer
- Job Description
- Senior Safety Engineer Dynisma is revolutionising the automotive and motorsport driving simulator market with its disruptive Motion Generator technology. Our cutting-edge approach to simulator design delivers more data about vehicle dynamics and ride to drivers and passengers with less latency and more accurately than any other motion simulators available. Our Founder Ash Warne started the business in 2017 after leading the simulator programmes at McLaren and Ferrari F1 teams. We have since grown to a team of over 100 engineers, delivering turnkey driving simulators to customers including Ferrari F1 Team as well as a number of other marquee brands. The Role: We are looking for a highly experienced Senior Safety Engineer to play a key role in shaping the future of high-performance motion simulation. This role demands deep multidisciplinary engineering expertise, combined with a strong grasp of system integration and safety engineering principles. You will be a key contributor to the design and development of complex systems that meet the highest safety and performance standards. Key Responsibilities: Lead multidisciplinary system engineering activities spanning mechanical design, electrical engineering, controls, instrumentation, and software integration. Ensure safety and system integration are embedded throughout the design and development lifecycle. Take ownership of ensuring designs comply with the Machinery Directive (2006/42/EC) / UK Supply of Machinery (Safety) Regulations. Conduct and lead Failure Mode and Effects Analysis (FMEA), design risk assessments, and hazard identification activities. Provide expert appraisal of engineering designs in relation to Annex I of the Machinery Directive and provide actionable feedback to design teams. Develop comprehensive and compliant user instructions and documentation in accordance with safety regulations. Compile and maintain complete Technical Files in line with Annex VII requirements. Liaise with Notified Bodies and lead Type Approval processes for machinery. Champion best practices in design safety and system validation across all engineering teams Key Skills and Qualifications: minimum 2:1 honours degree in Mechanical Engineering (or a related discipline) from a leading university. Chartered Engineer status (CEng). Significant experience in a senior engineering role, ideally in a high-performance or regulated engineering environment. Demonstrated ability to lead and integrate mechanical and electrical design with a strong understanding of control and software systems. In-depth knowledge of safety engineering and system-level design compliance with the Machinery Directive and UK Safety Regulations. Hands-on experience with Technical File creation and working with regulatory and certification bodies. Strong communication and collaboration skills, with the ability to mentor and influence across disciplines. Why join Dynisma? Dynisma is growing rapidly and we are looking for outstanding people across all parts of the business to help build our future. The culture is passionate, fast-paced, open and transparent. People work in a flat structure with hands-on application, innovation and experimentation constantly in mind. Benefits include a competitive basic salary, pension, life insurance, private medical insurance, 25 days holiday, Cycle to work and electric car vehicle schemes. If this sounds exciting and you want to join a seriously high performing team, determined to always deliver excellence, then please apply to recruitment@dynisma.com. Dynisma is proud to be an equal opportunity employer We are committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We welcome applicants from all backgrounds and do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability, or any other legally protected status. If you require any special assistance or accommodations during the recruitment or interview process, please let us know. We are happy to support you to ensure a fair and comfortable experience.
- Company Name
- Empresaria Group plc
- Job Title
- Pension System Calculation and Data Analyst
- Job Description
- Job Title: Pension System Calculation & Data Analyst Working Pattern: Hybrid Location: London Our client is currently looking for a Pension System Calculation and Data Analyst to join a high-performing team on a contract basis, with hybrid working – ideally one day per week in the London office (flexible). In this role, you’ll support the Pension & Reward Operations Manager with the development and maintenance of the Altair Pension Administration System, ensuring the accuracy and reliability of member data, benefit calculations, workflows, and reporting. You'll play a key role in data processing, testing system enhancements, and supporting ongoing pension-related projects. Responsibilities: Maintain and develop pension admin systems and ensure accuracy of records and calculations. Assist with system testing, workflow and letter development, and issue resolution. Conduct monthly payroll/HR reconciliations and keep systems up to date. Work on key data projects such as pension dashboards, scheme extracts, and member statements. Produce interfaces for external vendors and resolve processing queries. Support membership updates and contribution reconciliations. Deliver MI reports in a timely and accurate manner. Essential: Strong knowledge of UK pension arrangements. Experience working with pension administration systems (Altair experience a plus). Solid understanding of manual pension benefit calculations. Proficiency in Microsoft Excel, Word, and SQL (Advanced level). Excellent communication skills and a high level of numeracy. Team player with a flexible attitude and commitment to deadlines. If you're interested we’d love to connect, please feel free to send your most recent CV to my email at KumaranM@empresaria.com. Apply now or DM for more info: #PensionsJobs #DataAnalyst #PensionSystems #Altair #SQL #HRData #MIReporting