Service Desk Operator - Ticketing - Long Term
On site
Strasbourg, France
Freelance
23-10-2024
Job Specifications
Service Desk Operator - Ticketing - Long Term
We are looking for a Service Desk Operator to join our customer on a full-time, freelance basis.
As a Service Desk Operator, you'll be the first point of contact for customers needing technical assistance. Whether it's through phone or email, you'll be at the forefront of providing exceptional support. Your role involves logging incidents and service requests in their advanced Service Management Tool, diagnosing issues, and working to resolve them promptly. When problems are more complex, you'll escalate them to their specialised support teams. With a strong focus on customer satisfaction, you'll also keep clients informed about the status of their requests and ensure everything is handled within the agreed timelines.
You'll have the opportunity to learn and grow every day, making full use of their knowledge database and following best practices to ensure high-quality service. Your work will not only be crucial in resolving immediate issues but also in improving overall customer experience by managing the entire life-cycle of incidents, from start to finish.
We're looking for someone with at least a year of experience in a similar role, who is familiar with ticketing tools and has excellent skills in MS Office. An ITIL V4 Foundation Certification is a plus but not essential. Fluency in English and French is required.
This is an urgent role with multiple positions available! Interview slots are confirmed with the client, so please apply immediately if this sounds like the next role for you!
About the Company
Empiric is a global recruitment agency that specialises in technology and business transformation. We connect the world's leading companies with industry-leading talent, offering contract, permanent, and project-based solutions from our six offices across 40 countries. Know more
Related Jobs
- Company Name
- InterEx Group
- Job Title
- Salesforce Business Analyst
- Job Description
- Are you a detail-oriented Business Analyst with a deep understanding of Salesforce and the manufacturing industry? We are looking for an experienced Salesforce Business Analyst to join our end client, a leading manufacturing company, on a contract to hire or contract basis. You’ll play a pivotal role in shaping Salesforce solutions that optimise business processes and deliver tangible value. Role Overview: As a Salesforce Business Analyst, you will work closely with key stakeholders to analyse business requirements, translate them into functional specifications, and ensure Salesforce solutions meet business needs. Your expertise in both Salesforce and manufacturing processes will help drive the successful deployment of Salesforce projects that enhance efficiency and customer satisfaction. Key Responsibilities: Work with business stakeholders to gather and document detailed requirements for Salesforce projects. Analyse current business processes and identify areas where Salesforce can deliver improvements, automation, and operational efficiency. Translate business requirements into functional specifications for technical teams. Collaborate with Salesforce developers and architects to ensure that solutions are aligned with business goals. Assist in the testing and validation of Salesforce solutions, ensuring that they meet functional and technical specifications. Support the change management process, including training end-users and creating documentation for new features and processes. Qualifications: Minimum of 5 years’ experience as a Business Analyst, with a strong focus on Salesforce projects. Deep understanding of Salesforce features, functionality, and integration capabilities (Sales Cloud, Service Cloud, etc.). Experience working within the manufacturing industry and a strong grasp of manufacturing processes and challenges. Proven ability to bridge the gap between business requirements and technical solutions. Strong analytical and problem-solving skills with attention to detail. Excellent communication and stakeholder management skills. Why Join: Work with a leading UK-based manufacturing company that’s transforming its business through technology. Collaborate with a talented, dynamic team on impactful digital projects. Competitive salary, benefits, and excellent career development opportunities in a permanent role. Ready to bring your Salesforce expertise to a new challenge? Apply today and be part of an innovative team driving business success in the manufacturing industry.
- Company Name
- Empiric
- Job Title
- Développeur FullStack SFCC (SFRA) - Francophone
- Job Description
- Nous sommes actuellement à la recherche de profils SFCC parlant français - les non-francophones ne peuvent pas être considérés. Localisation : Paris, présence sur site 3-4 jours par semaine Début de mission : Dès que possible Nous cherchons un Développeur FullStack SFCC (SFRA) expérimenté, avec au moins 3 ans d’expérience sur Salesforce Commerce Cloud pour l'un de nos clients dans le secteur du luxe Vos responsabilités : Développement Front & Back : Implémenter les évolutions demandées et corriger les anomalies Gestion des incidents : Investiguer et résoudre les problèmes techniques Collaboration : Travailler en étroite coordination avec les équipes IT et métier du client pour assurer la mise en œuvre des fonctionnalités et l’optimisation des performances Compétences Maîtrise de SFCC/SFRA côté back-end Capacité à gérer des évolutions front-end (avec possibilité de renfort sur des tâches front complexes)
- Company Name
- InterEx Group
- Job Title
- Salesforce Industries Technical Architect (CommsCloud)
- Job Description
- Salesforce Industries Technical Architect - Communications Cloud Industry: Telecommunications Location: Hybrid (Paris, France - 3 days per week in the office the rest remote) Job type: Contract/ Freelance/ or Contract-To-Hire Duration: 12 months extendable - long-term 3 to 5 year program Role Overview: We have exclusively partnered with our key customer within Telecommunications for a Salesforce Industries Architect with expertise in Salesforce Communications Cloud to join their growing Salesforce team. In this key position, you will be responsible for leading the design and implementation of Salesforce-based solutions that support their telecommunications and digital transformation strategies. You will collaborate with business stakeholders, developers, and cross-functional teams to ensure the successful deployment of Salesforce solutions tailored to our communications services. As an experienced Salesforce Industries Architect, you will play a pivotal role in shaping and executing their Salesforce strategy. This customer is embarking on an exciting and ambitious digital transformation program, where you will initially partner up with the Directors & Project Managers and be the main person responsible for technically audit the existing Salesforce program. Following this you will design and deliver the new Salesforce implementation for 2025 including Salesforce Clouds such as Sales, Service, Communications, Marketing, Data, AgentForce and potentially MuleSoft! Required Qualifications: Experience: Minimum of 5 years of experience working with Salesforce, with at least 2 years of hands-on experience in Salesforce Industries (Vlocity) and even better Communications Cloud. Technical Skills: Expertise in Salesforce development (Apex, Lightning, Visualforce), configuration, and integration (REST/SOAP APIs, middleware), OmniStudio, CI/CD, DevOps. Functional profile: Autonomous, highly organised and able to lead and drive teams Languages: French fluent is only required, however any level of English is a nice to have. Next steps: The Interview slots are scheduled for Monday/ Tuesday so please apply ASAP to ensure you beat your competition. Then your resume will be reviewed by our Salesforce Industries expert Conor Chapman, who will contact and book in a call with you today/ latest tomorrow. c.chapman@interex-group.com +44 20 3865 7200
- Company Name
- Warman O'Brien
- Job Title
- CQV Engineer
- Job Description
- Ingénieur Freelance en Commissioning et Qualification (C&Q) Localisation : Paris, France Type de poste : Freelance Expérience requise : Minimum 4 ans dans les systèmes HVAC et salles blanches Description du poste Nous recherchons un(e) Ingénieur Freelance C&Q pour intervenir sur des projets dans le secteur pharmaceutique. Vous serez chargé(e) des activités de mise en service et de qualification, notamment : Validation et qualification des systèmes HVAC et des salles blanches (QI, QO, QP). Supervision des tests de performance et analyse des risques. Rédaction des protocoles et rapports dans le respect des normes GMP. Profil recherché Diplôme d’ingénieur (Bac+5). Expérience confirmée de 4 ans minimum dans des projets similaires. Solide connaissance des normes GMP et outils de qualification (DataLogger, e-ValPro). Maîtrise du français (C2) et anglais technique (B2).