cover image
Frasers Group

Junior IT Incident Manager

Hybrid

Shirebrook, United Kingdom

Full Time

17-03-2025

Job Specifications

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our mission- we are building the worlds most admired and compelling brand ecosystem

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

Think without limits - Think fast, think fearlessly, and take the team with you
Own it and back yourself - Own the basics, own your role and own the results
Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?



Job Description

As Junior IT Incident Manager, you will be primarily supporting our IT Service Desk and IT Incident Management team by confidently managing smaller IT incidents independently and supporting more complex IT incidents across all areas of the business. This role requires an investigative, collaborative and proactive approach with an analytical mindset as you seek to resolve incidents as quickly and efficiently as possible. You will also go further by doing a deeper dive post-incident and minimising the risk of reoccurrence.

This role is based on-site 5 days a week on a rotational shift basis between 09:00 and 21:00 with 1 weekend in 4. Some on call may be required.

Full role responsibilities include:

• Managing incident escalations and non-Major Incidents through to restoration or impact mitigation
• Deputise or provide assistance and support to the Incident Manager during a Major Incident
• Maintain good communication with users and stakeholders throughout an incident
• Adherence of tight and strict processes that keep Incident Management organised
• Keep detailed records by documenting timelines, resolution action and post-incident activity
• Conduct thorough post-incident reviews in order to understand root cause and prevent repeat occurrence
• Lead, drive, facilitate, chair bridge calls and meetings during an incident or post-incident review to promote investigation activity
• Identify post-incident actions ensuring these are delegated to the correct team or individual and ensuring they are completed through to issuing deadline.
• Maintain key relationships with IT Service Desk, Resolvers and Business Stakeholders through sound relationship management
• Ensure all admin and reports are kept up to date
• Identify any IT operational risks and ensure they are correctly documented and reported
• Carry out Continual Service Improvement analysis to support business objectives and improve Incident Management overall
• Work with key stakeholders to implement improvements and assess their overall effectiveness




Qualifications

We need a bold and confident IT Incident Manager who can take a ‘think outside the box’ approach and constantly look at the bigger picture. The role requires a candidate who isn’t afraid to speak up and be confident whilst embodying our company values.
Essential requirements:

Good technical understanding and the ability to translate this to a non-technical audience.
Able to handle high pressured or stressful situations with multitasking capability
Time management and organisational skills
Strong analytical and problem-solving skills
Full competency in MS apps
Good communications skills with the ability to deliver up to senior level
Desirable but not essential:

Some experience or knowledge of the following: DevOps, SQL/Database, Web Operations, Networks: Routers, switches, VLAN, DHCP, IP, Servers and printer environments, Change and/or Problem Management
Previous Service Desk experience ideally with leadership experience or experience of handling escalations.

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward, Recognition and Opportunities

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.

Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.

Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate a further interview stage with the Hiring Manager/wid...

About the Company

Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re pushing the boundaries of traditional retail environments; futur... Know more

Related Jobs

Company background Company brand
Company Name
Connexa IT Recruitment
Job Title
Senior IT Engineer
Job Description
Our client is looking for a highly motivated Senior IT Engineer to join their team in Surrey. In this role, you will work closely with the team to enhance day-to-day operations by ensuring smooth IT functionality and data security. Key Responsibilities :Install and maintain hardware and software .Support, maintain, and secure all ICT systems within the organization .Assist in the installation, configuration, and testing of hardware and software .Provide technical advice and assistance to staff, helping to optimize workflows and productivity .Assist with staff training as required . Essential Skill s:Maintain, support and administration of the Google Workspace or Office 3 65Strong working knowledge of a range of ICT software, hardware, and other resource s.Proficiency in Active Director y.Experience in hardware and software maintenance, including Mac & Window s.Familiarity with cloud-based system s.Live run schedulin g.Onboarding new staff member s.Monitoring the performance of hardware, software, and networks, identifying and resolving issues as neede d.Strong understanding of Antivirus/Anti-malware softwar e. Desirable Skil ls:Experience maintaining accurate records and an up-to-date inventory of IT hardware and software, such as laptops, cameras, and digital projecto rs.Ability to assist leadership with IT-related matters, including development initiatives, supplier negotiations, and procureme nt.Experience managing stock levels, liaising with suppliers, and maintaining detailed logs of work undertaken, including troubleshooting and system updat es. Why Join Us?This role offers the perfect blend of learning and contribution. If you're passionate about IT & Data Protection, this is your chance to make a real impact while advancing your car eer.
Surrey, United Kingdom
On site
Full Time
19-03-2025
Company background Company brand
Company Name
ReCulture
Job Title
UX Developer
Job Description
UX & Front-End Developer Salary: £45k UK Remote We are looking for a UX/Front End Developer to join our Ed-Tech client. This person should be passionate about creating intuitive, engaging, and high-performing user experiences. This role will involve designing and implementing front-end solutions for our platform, ensuring seamless navigation, accessibility, and responsiveness. In addition, you will be responsible for managing our existing development team, providing technical guidance, and ensuring alignment with business goals. Required Skills & Experience 3+ years of experience in UX/UI design and front-end development. Strong proficiency in HTML, Tailwind CSS, and Vue.js. Experience with Statamic Familiarity with RESTful APIs and integrating front-end with backend services. Understanding of UX best practices, accessibility, and responsive design. Experience with Git and version control workflows. Strong communication and team leadership skills. Ability to analyse user data and optimize user interfaces accordingly. Experience working in an agile environment. Key Responsibilities Design and implement intuitive, user-friendly, and visually appealing interfaces for the web platform. Optimize website performance and responsiveness across devices. Conduct user research, A/B testing, and usability studies to refine UI/UX designs. Ensure accessibility standards and best practices are followed. Oversee and collaborate with the existing development team. Prioritize tasks and projects, ensuring deadlines and business objectives are met. Review code and provide feedback to maintain high coding standards. Work closely with stakeholders, designers, and backend developers to implement new features and improve existing ones. Keep up to date with industry trends, emerging technologies, and best practices. Identify areas of improvement in user experience and implement data-driven solutions. Work with the product and marketing teams to enhance user journeys and conversion rates. APPLY NOW or email Elin@re-culture.co.uk
United Kingdom
Remote
Full Time
19-03-2025
Company background Company brand
Company Name
Opus Recruitment Solutions
Job Title
Front End Developer
Job Description
Job title: Front End Developer (Cantonese/Mandarin speaking) Location: Manchester (2 days per week) Salary: £65,000 Tech: React, JavaScript, HTML, CSS An opportunity has arisen to work with a global company who are scaling into 2025. They have a B2B and B2C SaaS offering within the Travel industry and are looking for someone wanting to join a close knit multi-Cloud Dev team . The product offers a range of different services from spa treatments, taxi services, right up to dinner vouchers and is a full rounded e-commerce and fintech service; enabling their UK arm to scale from 40 to 120 heads! Having driven the business through their close relationships with their clients and scaling their Product across the planet, they're partnered with global leaders such as VISA and Mastercard to ensure their customers get an unrivalled service! Given the nature and structure of the team, the role demands you speak Cantonese or Mandarin - this is an essential requirement. Tech stack: React, JavaScript, Typescript, HTML, CSS plus any mobile development experience would be useful, either iOS or android. Salary is up to £65k + 26 days holiday plus bank holidays, bonus, & 2 stage interview process. You need to be based in the UK as you will need to be able to commute twice per week to Manchester – to find out more about this role, contact me on danny.moore@opusrs.com
Manchester, United Kingdom
Hybrid
Full Time
19-03-2025
Company background Company brand
Company Name
HubSpot
Job Title
Senior Software Engineer II, Backend Development
Job Description
POS-23567 About The Role Join HubSpot as a Senior Backend Engineer II – Empower SMBs to Grow with World-Class Technology At HubSpot, we're on a mission to help small and medium-sized businesses (SMBs) thrive with our industry-leading CRM, Marketing, Sales, and Services products. As a Senior Backend Engineer II on our dynamic product team, you'll have a direct impact on the growth of businesses around the globe, empowering them to serve their customers better. We prioritize both our customers and our engineers. That's why HubSpot dedicates about 20% of its engineering resources to building tools and platforms specifically designed to make sure you can concentrate on what you love. We also recognize that flexibility is key to fostering innovation and creativity. With our hybrid work model, you have the freedom to work remotely anywhere in the UK or Ireland, or enjoy in-office collaboration in London or Dublin as often as you’d like as a Flex worker. In This Role, You’ll Have The Opportunity To Write and ship impactful production code that directly contributes to both user satisfaction and company growth Design, build, and evaluate new features and tools that drive revenue and help businesses grow better Collaborate in a diverse, cross-functional team of engineers, PMs, designers, and researchers, where everyone's input is valued Work closely with different teams across HubSpot, from product to research, to ensure a seamless experience for our users Help SMBs achieve their goals through enhancements you’ve brought to life in our products Gain a deep understanding of how HubSpot functions as a business, positioning yourself for both personal and professional growth Who You Are We’re not looking for specific tech stacks – we’re looking for passionate problem solvers who are excited to make an impact. You might be a great fit if you: Have backend development experience and are comfortable working with Java, MySQL, AWS, DropWizard, Kafka, Kubernetes, or similar technologies (though expertise in specific tools isn’t a deal-breaker) Are deeply user-focused and empathetic, understanding the challenges our customers face and how they move through our product Enjoy tackling both technical challenges and business problems, and thrive when you’re close to the action in our go-to-market strategies Collaborate well with others, take ownership of your work, and are eager to "figure things out" in a supportive, innovative environment Have demonstrated the ability to solve complex technical problems while weighing tradeoffs, with a deep understanding of developer experience and business needs Why HubSpot? Flexibility that works for you: Whether you prefer remote, in-office, or hybrid work, we’ve got you covered. Inclusive culture: We believe diversity strengthens us. We’re committed to building an inclusive workplace where every perspective is valued. Career development: At HubSpot, we invest in your growth. You'll have access to mentorship, learning opportunities, and a clear path for career advancement. Come be a part of a team where your work matters—both to the businesses we serve and your own professional journey. LP1 We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you. You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
United Kingdom
Remote
Full Time
19-03-2025