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1st/ 2nd line support

1st/ 2nd line support

On site

Salisbury, United Kingdom

£ 35,000 / year

Full Time

18-03-2025

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Job Specifications

1st/ 2nd line support | Salisbury (North) | Great learning and development opportunities

Your new company
This Facilities Management company is looking to add an Engineer to their service desk. The role is based at their head office north of Salisbury, so you'll need your own transport, but free parking is available.

Your new role
As a member of the IT Service Desk team, you will provide technical support to the client's users, mainly over the phone but sometimes in person, ensuring they stay productive. The company values your growth and offers ITIL V3 and CompTIA+ certifications to help you develop your skills. This is a wonderful chance to grow and expand your expertise.

What you'll need to succeed
You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum)

Proficient in Microsoft operating systems and applications, including Microsoft Office 2016+ and Windows 10.
IT support experience in a distributed / hybrid multi-office environment.
IT Service Desk reporting (e.g. ticket analysis, reporting on KPIs such as ‘first time fix’, trend analysis).
Experience of hardware and software refresh initiatives, including provisioning of end-user devices.
Experience with device configuration management tools.
Problem Management (including Root Cause Analysis).

What you'll get in return
With a salary of up to £35,000 and a generous benefits package, including access to industry-leading training and certifications, a good pension, and free parking, you'll be well-supported in this role. You'll work alongside highly experienced and talented colleagues who actively encourage knowledge sharing. With a large digital transformation underway and the utilisation of cloud technology, this is an exciting time to join this rapidly developing business.

About the Company

We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning. As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights. Last year we helped over 280,000 people find their next career. Join the mill... Know more

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