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Listers Group
Customer Contact Specialist

Customer Contact Specialist

On site

Lincoln, United Kingdom

Full Time

17-03-2025

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Job Specifications

Job Introduction

We are recruiting for a Customer Contact Specialist to join our BMW division working at our Customer Contact Centre based in our Mercedes-Benz Dealership in Lincoln. You will be working 37.5 hours per week, 8:30am to 5pm, Monday to Friday. You will also be required to work 1 in 6 Saturdays, paid as overtime.

OTE of up to £29,000 plus benefits.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role And Responsibilities

Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
Accurate data inputting of customer details
Increase customer retention while ensuring customer satisfaction
Improve and drive lead conversions
Contacting prospective customers and upselling products
Initiating the solving of customers problems in a professional manner
Adhering to brand standards
Speaking to customers after purchase of their vehicles
Upsell of Service Plans Monitoring Livechat system

About You

Customer focused with excellent communication & organisational skills
Self-motivated & target driven
Able to work on your own or as part of a team
Ability to use your own initiative to provide impeccable customer service
Smart and presentable with an outstanding telephone manner
Competent using Microsoft Office
Previous aftersales experience would be advantageous but not essential as full training will be given

What We Offer

25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Free Parking / On-site Parking
Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.

About the Company

Listers Group is one of the largest private family-owned motor retailer groups in the UK. We have been around since 1979, when we opened our first Audi and Volkswagen business in Coventry. The business has expanded and now represents 18 brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. These brands include Audi, BMW, CUPRA, Honda, Isuzu, Jaguar, Land Rover, Lexus, Mercedes-Benz, MINI, Porsche, SEAT, ŠKODA, smart, Toyota, Volkswagen Passenger Cars, Volkswagen Commercial Vehicles and Volvo. Know more

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