Incident Response Manager
On site
Moreton-In-Marsh, United Kingdom
Full Time
17-03-2025
Job Specifications
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About The Team
The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is proud of its five 9s reliability and this team is at the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to respond to and resolve service outages, critical bugs, security attacks and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is skilled in communications, incident handling and technical adeptness as incidents can arise from anywhere and cut across products and orgs in Stripe.
What you’ll do
As an Incident Response Manager (IRM), you’ll play the key role in driving the right level of response from Stripes to incidents, determining impact, rallying Stripes to mitigate, communicating to users and ensuring appropriate remediations and orchestrate the Root Cause Analysis (RCA) process. You’ll work hand-in-hand with IRMs and engineers globally to ensure solid 24/7 coverage on how we monitor, detect, respond, communicate and mitigate incidents. When not managing incidents, you'll help scale our ability to respond to incidents, improve our operations, analyze data to provide insights and deepen our technical expertise in products. As a result, you’ll be seen as the protector of our users - in minimizing the impact of incidents on their business and ensuring that Stripe is always thinking of our users.
Responsibilities
Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc.
Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy
"User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users
Proactively update internal stakeholders, make decisions through data and influence by partnering with Engineering, Sales, Support and other cross-functional teams
Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations
Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams
Collaborate closely with leadership for building team strategy based on the team vision
Collaborate and coach other Incident Response Managers on the team
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
5+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments.
Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause.
Strong full stack technical skills with development/support experience with cloud based technologies
Demonstrated experience developing code and automation using Python, Ruby, JavaScript or shell scripting.
Solid understanding of infrastructure, including physical, virtual, and container-based compute platforms
Strong quantitative, and analytical skills in data manipulation using SQL, Splunk or other tools.
Excellent task management skills, must be detail-oriented with ability to remain composed, methodical, and think fast in a high-pressured environment.
Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders
Preferred Qualifications
Domain expertise in classes of incidents such as technical, privacy, security or crisis with a strong desire to continuously learn about Stripe's products, technical issues and systems.
Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making.
Experience with broad user-facing communications (e.g. status pages, tweets) and/or targeted communications (e.g. direct emails, support ticket responses).
Familiarity operating or managing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies.
Demonstrated experience with full stack development and support
Hybrid work at Stripe
This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.
Pay and benefits
The annual salary range for this role in the primary location is €77,600 - €116,400. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the r...
About the Company
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet. Know more
Related Jobs
- Company Name
- LT Harper - Cyber Security Recruitment
- Job Title
- Sales Development Specialist - SAAS - Cyber Security - Big Brand - £50,000k + Commission
- Job Description
- SECURITY SaaS SDR 3yrs sales experience required as an Inside sales / SDR / BDR / Sales Executive Security SAAS / Platform experience (Ideally Cyber Risk but not essential) Big Brand thus clear Career Progression from junior to a full closing role within 12- 24 months £50,000k + Commission Hybrid A rapidly growing cybersecurity platform within a well-known consultancy is growing its sales team die to heavy demand. This security sales team is looking to add a talented Inside sales / Sales Development Representative into their growing sales team. What you need… To be considered for this role, you will need to have 3 years of outbound prospecting experience within a Security vendor/SaaS business, be responsible for identifying and creating new qualified sales opportunities within a SaaS / Platform business for at least 1 year of consistently hitting targets. What you get… For the successful candidate, you will get the chance to grow your career by covering a portfolio of products or focusing on 1 and then being trained on the services of your preference. As this business is growing so quickly, they are ideally looking for a candidate to progress from an SDR into an inside sales role within 18m so your career plan will be clear and detailed. To help with all of this, you will also be provided with a thorough training and onboarding program to ensure you have a solid understanding of the products therefore if you have basic technical knowledge/background, then this would an advantage as it will give you the ability to understand and explain technology concepts in Cybersecurity. What you need to do… If you are looking for career progression, a good commission structure within a growing department within a well-known brand then send me your CV asap as this is an urgent role. F.Goitom@LTHarper.com
- Company Name
- Digital Waffle
- Job Title
- Machine Learning Engineer
- Job Description
- A leading AI-driven technology company is seeking a Machine Learning Engineer to develop practical AI solutions for complex challenges in the financial services industry. This role involves working with document and conversational data, leveraging Large Language Models (LLMs) to create scalable, high-performance AI applications. This is a hands-on role where you'll develop, implement, and optimise NLP and Generative AI models, ensuring they deliver real-world business value. You'll work on everything from prompt engineering and model fine-tuning to deployment and performance monitoring in cloud environments like AWS and Azure. Location: Fully Remote Salary: £60,000 - £65,000 per annum + benefits Key Responsibilities AI Development – Build and optimise NLP components for tasks such as text classification, summarisation, and information extraction. Generative AI Solutions – Design, test, and deploy LLMs in cloud-based environments, ensuring scalability and business impact. Code Quality & Performance – Write, review, and maintain production-quality Python code for NLP applications. Scalability & Monitoring – Improve observability, scalability, and resilience of AI solutions in production environments. Stakeholder Engagement – Communicate AI project progress, challenges, and solutions to internal and external stakeholders. Problem-Solving – Translate complex business challenges into practical, AI-driven solutions that deliver measurable results. Cross-Functional Collaboration – Work closely with full-stack engineers, AI specialists, and product teams to integrate AI into business applications. Client-Facing Leadership – Lead proof-of-concept (POC) projects, tailoring AI solutions to client needs. Continuous Learning & Innovation – Stay ahead of the latest trends in NLP, Generative AI, and cloud AI services, contributing to process improvements. Knowledge Sharing – Document AI best practices and mentor team members. Who They’re Looking For Strong background in NLP & AI, with experience building and deploying ML and Generative AI solutions. Expert Python skills, with experience writing, reviewing, and maintaining production-level code. Hands-on experience with cloud AI services (AWS/Azure) and serverless frameworks. Proficiency in prompt engineering, LLM fine-tuning, and model deployment. Experience working with CI/CD pipelines for AI solutions. Ability to translate business challenges into AI-driven solutions. Excellent communication skills, with experience engaging clients and stakeholders. Desirable Skills & Experience Experience in FinTech or financial services AI applications. Knowledge of TypeScript and infrastructure-as-code frameworks like AWS CDK. MSc in Computer Science or a related field. Experience leading client-facing projects and POCs. This is an ideal opportunity for a passionate AI engineer looking to apply cutting-edge NLP and Generative AI techniques in a dynamic, fast-growing environment.
- Company Name
- hackajob
- Job Title
- National Security Cyber Accelerator
- Job Description
- hackajob is collaborating with BAE Systems Digital Intelligence to connect them with exceptional tech professionals for this role. Job Title: National Security Cyber Accelerator Requisition ID: 121279 Location: Gloucester - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Grade: GG08 - GG09 Join our Operational Cyber Group for our National Security Cyber Accelerator programme and launch your career in Cyber! Do you see yourself developing systems critical to National Security or finding vulnerabilities in the most cutting edge technologies? BAE Systems’ Operational Cyber Group is looking for individuals with a passion for technology and learning - whether you’re switching careers, self-taught, or come from a completely different field, we want to hear from you! Step into our world with the National Security Cyber Accelerator where we will provide you with 12 months of dedicated training and real-world experience. With this programme you will be joining our Operational Cyber Group and kick-starting a career working on some of the nation’s toughest challenges. What You’ll Gain Hands-on training: be taught by specialists and dive into the range of languages, platforms, and technologies essential to cyber experts. Real-world experience: work in our industry-leading teams where you will put your knowledge into action. Mentorship that goes on beyond the Accelerator programme: receive guidance and support as you develop your career in cyber and find your specialism - whether that’s being a high-assurance developer, a researcher pulling apart all sorts of technology, or a cutting-edge vulnerability researcher. Who We’re Looking For We want people who love to code. Someone with the right attitude and aptitude for solving complex problems. Individuals with proficiency in at least one programming language. Demonstrable familiarity with computer technologies - whether by previous work experience in the tech sector, project work as part of a qualification/degree, or personal projects. Having a working knowledge of modern software engineering practices would be a bonus. Special consideration will be given to individuals who demonstrate an interest and aptitude for vulnerability research or reverse engineering e.g. by playing Capture The Flag challenges. Why join us? Operational Cyber Group addresses the most critical cyber needs of governments and businesses across the globe, with a meaningful and tangible impact on UK National Security. We are a supportive, inclusive and friendly team, committed to helping each other learn and succeed.
- Company Name
- meritt.
- Job Title
- Client Success Manager - Tech Consultancy - Remote
- Job Description
- Meritt is excited to present an incredible opportunity for a Client Success Manager at a growing Technology Consultancy. This role is with a well-funded technology consultancy based in Central London, specialising in cutting-edge digital solutions. What to expect As a Client Success Manager (CSM), you’ll be responsible for building and nurturing strong client relationships while contributing to business growth. You’ll work closely with a small, dynamic team of Sales Consultants and CSMs to manage key accounts and deliver value-driven results. This role involves overseeing client accounts, collaborating with internal teams, and ensuring client satisfaction by addressing their needs and driving success. About you To excel in this role, you should bring a positive, determined, and self-motivated attitude. You thrive in fast-paced, tech-centric environments and have a strong foundation in account management. Curiosity and a hunger to learn more are essential, as are excellent communication and relationship-building skills. You should also be comfortable managing conflicting demands and working under pressure, with exposure to target-driven sales environments. Matching your values with theirs The client’s values influence everything they do—and yours will too. They’re looking for someone with integrity, passion, and a pragmatic approach who thrives on challenging the norm. Your responsibilities You’ll be responsible for a wide range of activities, including: Utilising excellent communication skills to develop and nurture strong client relationships Produce engaging and hard-hitting documentation for a range of campaigns, clients and audiences Proactively identifying and developing new business opportunities and strategies Be comfortable building account plans to ensure revenue targets are hit Creating deliverables for work orders to enable contracts to go out to new consultants Heavily involved in the tender process for new projects Track new sales opportunities through Salesforce Being the “go to” person for our consultants queries while working within the accounts you oversee Working with Operations to draft the details for new and existing work orders You’ll report to our Head of Sales. Your experience To succeed in this role, you’ll need: At least 5 years of experience in sales or account management Experience in the tech sector, with a strong understanding of industry trends Worked on bid/tender processes in previous roles Excellent presentation skills Telephone and face-to-face sales exposure Who you’ll work with Internally, you’ll be assigned a mentor and buddy to help guide you through your journey. You’ll collaborate with Sales, Operations, and Resourcing teams, as well as consultants working on client projects. Why you should care about this role This consultancy helps clients use technology to create meaningful change. By partnering with organisations to embrace digital transformation, they empower teams, streamline operations, and deliver real results. In this role, you’ll have the opportunity to work with enterprise clients on a variety of engagements, enabling you to hone your skills and gain exposure to the latest technologies. You’ll also benefit from: A buddy system to support you in your first six months Mentorship from experienced consultants A progression panel that meets every six months to review your development What they do The consultancy offers a core set of client-centric solutions designed to tackle complex challenges and make technology work harder for their clients. These include: Digital engineering Cloud adoption, migration, and optimisation Data, ML, and AI enablement All of this is tied together with delivery excellence, supported by performance engineering, DevOps, and design thinking. What you’ll get They offer competitive salaries and an excellent benefits package, including: 25 days of paid annual leave Competitive pension contributions Private healthcare (extended to family members), including mental health cover, plus gym discounts Dental cover (extended to family members) Death in service policy (4x annual salary) Electric vehicle incentive scheme Certification bounties (bonuses for completing tech certifications) Remote working