Service Desk Analyst

On site

Warrington, United Kingdom

£ 28,000 / year

Full Time

12-03-2025

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Job Specifications

A leading Metals company looking for a 1st line IT Technician / Service Desk Analyst role to provide 1st line hands on support to over 4000 user base. You will act as first point of contact for users seeking technical assistance via phone, email, or ticketing system and escalate more complex issues to higher-level support teams or relevant departments as necessary

You will be familiar with
Windows and MacOS operating systems
Office 365 and its cloud services (OneDrive, Sharepoint)
Experience with Active Directory/Azure AD
Knowledge of Intune including MDM solution
Understanding of network fundamentals (LAN, WAN, DNS DHCP, VPN etc.)
Experience with hardware builds and support (Laptops, desktops, printers, mobile devices, etc.)

This role is office based (just near IKEA) and will include working on Saturday, with additional pay, once a month !

About the Company

Part of the DCS group and DCS Recruitment. DCS Technology is the technology recruitment arm of the group. Providing best in class technology talent to our trusted partners through out innovative recruitment solutions. Know more

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