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FuturWork
Service Delivery Manager

Service Delivery Manager

Hybrid

Brussels, Belgium

Full Time

05-03-2025

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Job Specifications

Contract Type: Permanent
Languages: French & English (mandatory), German (strong plus)
Experience Level: Senior (10+ years)

About the Role

FuturWork is seeking a Senior Service/Customer Delivery Manager specialized in IT Infrastructure and Cloud to work with one of our key clients. This role requires a proactive leader who can ensure the seamless delivery of IT services, manage client relationships at a strategic level, and drive operational excellence in infrastructure and cloud environments.

Key Responsibilities

Service & Delivery Management :
Oversee end-to-end IT infrastructure and cloud service delivery.
Ensure service quality, SLA compliance, and continuous improvement.
Act as the primary escalation point for service-related issues.

Client Relationship & Stakeholder Management :
Serve as the bridge between technical teams and business stakeholders.
Develop strong relationships with the client’s IT and business teams.
Lead regular service reviews, reporting on KPIs, risks, and improvements.

Budget & Financial Oversight :
Manage service budgets, cost optimization, and financial reporting.
Ensure cost efficiency while maintaining high service levels.

Operational Excellence & Continuous Improvement :
Proactively identify opportunities to optimize IT infrastructure services.
Implement best practices for ITIL processes, automation, and efficiency gains.
Drive incident, problem, and change management processes effectively.

Team Coordination & Vendor Management :
Collaborate with internal and external teams to ensure seamless service execution.
Manage third-party vendors and contracts related to IT infrastructure services.

Must-Have Skills & Experience

10+ years in IT service delivery or customer delivery management.
Expertise in IT infrastructure & cloud services (AWS, Azure, hybrid environments).
Strong understanding of ITIL processes and service management best practices.
Proven ability to manage budgets and financial aspects of service delivery.
Client-oriented mindset with excellent relationship-building skills.
Strong proactive approach with a problem-solving mindset.
Fluent in French & English (German is a strong plus).

Why Join FuturWork?

Impact-Driven Consulting – Work with industry leaders and cutting-edge technologies.
Integrated Ecosystem – Be part of a collaborative network of experts in Cybersecurity, AI, and IT Strategy.
Career Growth – Gain exposure to large-scale IT transformation projects.

About the Company

We’re building a revolutionary ecosystem that unites consulting, innovation, and entrepreneurship to solve real-world challenges. Our focus spans Cybersecurity (GRC), Generative AI, and IT Strategy & Management, all working together to deliver impact and create the future. At the core of our vision is our start-up studio, where client challenges are turned into cutting-edge solutions across three verticals: 1⃣ AI B2B SaaS: We’re reimagining SaaS for the AI era. Instead of adding AI features to software, we’re embedding AI-... Know more

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