Information Technology Help Desk
On site
London, United Kingdom
Full Time
06-03-2025
Job Specifications
The IT Helpdesk Officer is a key member of the IT Support and IT Service Desk Teams within the IT department, ensuring that service to Company users meets defined standards.
Depending on business needs, the IT Helpdesk Officer will be hands-on, handling tasks from 1st to 2nd level support within the IT Support and IT Service Desk Teams.
Tasks:
Perform the IT Help Desk Officer such as, but not limited to: Taking calls, emails and cases from end users that need assistance; Investigating user problems and identifying their source; Troubleshooting applications to identify possiblesolutions; Coordinating daily requests with the other IT divisions
Participate in all Modern Workspace projects such as O365 and Endpoints administration
Follow up on identified areas of improvement, research and recommend innovative, and where possible automated approaches for system administration tasks and business processes
Manage and update the asset inventories
Develop, write and maintains end-user documentation / processesas per the Company best practices
Provide Company user feedback to the appropriate internal teams
Ensure that IT policies are respected and followed within the company
Focus on continuous process improvement and user satisfaction by increasing IT’s value through innovation and emerging technologies
Maintain confidentiality about the information being processed, stored or accessed by the end-users on the network
Qualifications:
Bachelor’s degree in computer science, Information Technology and/or any related field dealing with Technology/Engineering
Microsoft Azure Fundamentals (AZ-900) and/or Microsoft 365 Fundamentals (MS-900)
3 to 5 years of experience in a similarposition with up-to-date knowledge
Excellent customer service,verbal and writtencommunication skills
Customer Service oriented with a problem-solving attitude
Solid technical background with an ability to give instructions to a non-technical audience on- site and remotely
Able to multi-task and prioritize workloadaccording to companypriorities and criticalissues
Strong documentation skills
About the Company
Established as a subsidiary of the State Oil Company of Azerbaijan Republic (SOCAR), we embody the rich heritage and forward-thinking vision of our parent company. Our portfolio encompasses an array of services, including the marketing and trading of oil, gas, and a multitude of refined products, alongside compliance with carbon markets inclusive of trading and project development. With a strategic focus on bridging the gap between energy production and end-consumer needs, we leverage our market insight and operational excel... Know more
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