1st Line IT Support Technician
On site
Reigate, United Kingdom
£ 32,000 / year
Full Time
05-03-2025
Job Specifications
Our reputable client is seeking a 1st Line IT Support Technician to join their friendly team.
Are you looking to join a company where you can learn new technologies and progress?
MFK Recruitment has successfully recruited 40 IT professionals for this client within the past 5 years, 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.
The successful candidate will be based at my client’s office in Reigate, there will be some local travel in Surrey to Education customers.
1st Line IT Support Technician - Day-to-day Responsibilities:
• To manage all incidents and customer requests from receipt to resolution and closure
• To ensure service level agreement standards are met
• To resolve incidents escalated from 1st line support team
• To promptly complete any admin paperwork and documentation
• Keep accurate records of all site information using IT Service Management tools
• Promote best practices and adhere to change control process
• Accurately plan and organise working week
• Review scorecard weekly with Team Lead & or Manager
1st Line IT Support Technician - Experience required: (not all essential)
• Microsoft technologies: 365, Azure, Windows, AD, Server OS.
• A minimum of 12 months of commercial experience in an IT Support role
• Basic Networking: Configuring, maintaining & troubleshooting.
• Cloud technologies: 365, Azure, SharePoint, OneDrive.
• Configuring & maintaining devices with Microsoft Endpoint Management.
• Backup solutions: On-prem & cloud.
• OS Support: Windows & Apple.
• Willing to travel to customer sites within Surrey
• Flexible with work hours, successful candidate will take part in an extended support rota.
• Experience of working with and supporting a range of information technologies.
From time to time, you will be required to visit customers sites locally, so it is essential for the successful candidate to own a vehicle.
About the Company
Welcome to MFK Recruitment. MFK Recruitment is proud to be an independent recruitment agency that has built our reputation on the quality of service that we provide. With our honest and highly ethical approach, we keep recruitment simple, professional and personable. We are very proud to say, we work with a wide range of organisations all over the UK, from high-end brands to family run businesses. Truth is, we work extremely hard, love what we do and we come highly recommended from our clients and candidates nationwide. ... Know more
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