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Arnold Clark
Daily Rental Executive

Daily Rental Executive

On site

Milton Keynes, United Kingdom

Full Time

03-03-2025

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Job Specifications

We’re recruiting for a Daily Rental Executive to support our busy Activa Sales team.

We Offer

33 days’ annual leave
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
…and much more

Hours

Full time: Monday – Friday 8.30am – 5pm

About The Role

As a Daily Rental Executive, you will support customers and the Activa Sales team with regards to Daily Rental requirements.

Day-to-day duties

Dealing with incoming Daily Rental customer enquiries by telephone and email
Calculating rental quotations for customers
Organising vehicle rental bookings (on hire / off hire) for customers according to their personalised procedures via our in-house booking system and central reservations department
Maintaining detailed and accurate records of all hires
Proactively contacting customers for rental extensions
Reviewing Accident Management on Daily Rentals and requesting updates where applicable
Obtaining mileage readings
Managing vehicle change over
Maintaining accurate P11D information for each rental
Producing specific reports for customers
Managing and processing damage claims with third parties
Processing traffic violation and parking charge fines
Accurately checking purchase invoices/credit notes received from our supplier(s) and querying charge where necessary
Accurately producing sales invoices/credit notes to our customers
Handling complaints according to Activa’s polices & procedures
Adhering to Activa’s 3 ring policy for answering all incoming calls
Handling general customer service inquires via the telephone and email
Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers
Provision of comprehensive support to our field Area Managers

Essential Skills

Flexible approach, highly motivated with a collaborative teamwork approach and the ability to build effective business relations, both internally and externally
Passionate about delivering Service Excellence
Confident, proactive and dynamic, with a can-do attitude, displaying enthusiasm and ability to work within deadlines
Excellent organisational and prioritisation skills, with good attention to detail at all times
Good interpersonal, communication, verbal, and written skills
Ability to contribute and participate in a fast-changing environment
Ability to react to unexpected situations in a calm and professional manner
Good working knowledge of computer systems, including Microsoft Office 365 (Outlook, Excel, Word, SharePoint) and SmartSheets
Automotive knowledge desirable but not essential

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

About the Company

64 years on from the opening of our first branch in Glasgow, Arnold Clark is Europe’s largest independently owned motor dealer, with a proud history and exciting future. We sell over 280,000 cars a year – but that isn’t just down to our salespeople. All of our employees play a valuable role in our continued success, and we put customer experience at the heart of everything we do. And we do much more than just sell cars. We provide rental vehicles, business fleet services, and high quality training in a host of areas, as w... Know more

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