Arnold Clark

About the Company

64 years on from the opening of our first branch in Glasgow, Arnold Clark is Europe’s largest independently owned motor dealer, with a proud history and exciting future.

We sell over 280,000 cars a year – but that isn’t just down to our salespeople. All of our employees play a valuable role in our continued success, and we put customer experience at the heart of everything we do.

And we do much more than just sell cars. We provide rental vehicles, business fleet services, and high quality training in a host of areas, as well as servicing, MOT tests and accident repairs. We also support local initiatives, to help the communities we work in.

Listed Jobs

Company Name

Arnold Clark

Job Title

Daily Rental Executive

Job Description

We’re recruiting for a Daily Rental Executive to support our busy Activa Sales team.

We Offer

33 days’ annual leave
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
…and much more

Hours

Full time: Monday – Friday 8.30am – 5pm

About The Role

As a Daily Rental Executive, you will support customers and the Activa Sales team with regards to Daily Rental requirements.

Day-to-day duties

Dealing with incoming Daily Rental customer enquiries by telephone and email
Calculating rental quotations for customers
Organising vehicle rental bookings (on hire / off hire) for customers according to their personalised procedures via our in-house booking system and central reservations department
Maintaining detailed and accurate records of all hires
Proactively contacting customers for rental extensions
Reviewing Accident Management on Daily Rentals and requesting updates where applicable
Obtaining mileage readings
Managing vehicle change over
Maintaining accurate P11D information for each rental
Producing specific reports for customers
Managing and processing damage claims with third parties
Processing traffic violation and parking charge fines
Accurately checking purchase invoices/credit notes received from our supplier(s) and querying charge where necessary
Accurately producing sales invoices/credit notes to our customers
Handling complaints according to Activa’s polices & procedures
Adhering to Activa’s 3 ring policy for answering all incoming calls
Handling general customer service inquires via the telephone and email
Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers
Provision of comprehensive support to our field Area Managers

Essential Skills

Flexible approach, highly motivated with a collaborative teamwork approach and the ability to build effective business relations, both internally and externally
Passionate about delivering Service Excellence
Confident, proactive and dynamic, with a can-do attitude, displaying enthusiasm and ability to work within deadlines
Excellent organisational and prioritisation skills, with good attention to detail at all times
Good interpersonal, communication, verbal, and written skills
Ability to contribute and participate in a fast-changing environment
Ability to react to unexpected situations in a calm and professional manner
Good working knowledge of computer systems, including Microsoft Office 365 (Outlook, Excel, Word, SharePoint) and SmartSheets
Automotive knowledge desirable but not essential

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Milton Keynes, United Kingdom

On site

03-03-2025

Company Name

Arnold Clark

Job Title

Workshop Controller

Job Description

We’re recruiting for a Workshop Controller to join our team at our Stafford Motorstore.

We Offer

£35,000 – £45,000 DOE plus benefits
Additional opportunity to earn up to £9,000 every three years in performance-based bonuses– terms and conditions apply
All overtime paid at time and a half
33 days’ annual leave
Training provided to become an EV-accredited Technician
Generous employee discounts
Private healthcare and sick pay cover
Maternity and paternity packages

Hours

Monday – Thursday 8am – 5.30pm, Friday 8am – 4.30pm and alternate Saturdays 8am – 12pm

About The Role

As a Workshop Controller for Arnold Clark, you’ll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repairs, while making sure you always maintain a clean, safe and professional workshop.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

Day-to-day duties

Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policies
Working with colleagues and other departments to ensure a seamless service for customers
Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
Providing estimates for servicing and repairs and setting timescales
Accurately recording technician time and writing technical reports and recommendations

Essential Skills

Relevant experience in the automotive industry, including previous workshop control or technician roles
High levels of organisation and accuracy
Strong IT skills
Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face –to face and via email
The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work
Ability to create more work opportunities and sales in an honest and compliant manner

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Stafford, United Kingdom

On site

14-03-2025

Company Name

Arnold Clark

Job Title

Fleet Account Executive

Job Description

We are looking for an enthusiastic and detail-oriented Internal Fleet Account Executive to help support our teams and outsourced clients.

We Offer

33 days’ annual leave
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
…and much more

Hours

Full time: Monday – Friday 8.30am – 5pm

About The Role

As a virtual Fleet Manager, you will provide support to our total outsourced clients, including the management team and drivers.

Day-to-day duties

Handling and prioritising incoming enquiries by telephone and email.
Ensure all incoming telephone calls are answered within our three-ring policy and are dealt with in a professional and appropriate manner in accordance with company policy.
Managing contract renewals and assisting with vehicle selection.
Organising demo vehicles as requested by our customers, ensuring the appropriate models are in line with driver grades and considering the Activa guidelines.
Obtaining confirmation of specification and on-the-road prices from suppliers.
Preparing vehicle quotations using our in-house system, making sure that correct discount levels have been applied and adhere to the tailored client policy.
Raising Activa proceed to order or tailor client order forms as relevant.
Sourcing and ordering of vehicles with our internal and external suppliers.
Managing day-to-day driver or vehicle concerns and understanding when to escalate to Resolutions.
Liaising closely with relevant Activa Area Manager.
Acting as an ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers.
Understand the client’s requirements, guide all parties accordingly, in accordance with their Fleet Policy.
Contact new drivers to welcome them to the company car scheme, guide them through the fleet policy. Update the database and Prolease as required.
Manage SMR / safety recalls and assist driver with any relevant booking requirements and follow-up to ensure satisfaction.
Liaising with all ancillary service partners e.g. AAAM, Driver Check, DriveTech, Radius telematics, fuel card providers in partnership with Imps team.
Manage driver list (starters/leavers), liaising with logistics team for any vehicle collections, update database and Prolease.
In-life vehicle movement management, liaising with logistics and maintaining record of ‘spare/pool’ vehicles.
Arrange for any relevant authorisation letters to be sent to drivers as requested e.g. overseas travel, fitting of towbars, parking permits etc.
Manage early termination or end of contract damage enquiries, liaising with Operations or Remarketing.
Guide drivers in terms of AutoCentre set-up and use.
Guide drivers with Affinity and Salary Sacrifice enquiries.
Provide support and assistance as and when required by the Account Management team.
Ensure suppliers adhere to agreed KPIs; escalate as required to Sales Resources.
Upkeep of tailored client process documents.
Maintenance of client profiles, cost centres and reallocation of vehicles, liaising with the Implementation team.
Tailored MI as set up for individual customers – in partnership with the Data Analyst.
Analyse trends and working with Area Managers to evolve policies.

Essential Skills

Flexible approach, highly motivated with a collaborative teamwork approach and the ability to build effective business relations, both internally and externally.
Passionate about delivering Service Excellence.
Confident, proactive and dynamic, with a can-do attitude, displaying enthusiasm and ability to work within deadlines.
Excellent organisational and prioritisation skills, with good attention to detail at all times.
Good interpersonal, communication, verbal, and written skills.
Ability to contribute and participate in a fast-changing environment.
Ability to react to unexpected situations in a calm and professional manner.
Good working knowledge of computer systems, including Microsoft Office 365 (Outlook, Excel, Word, SharePoint) and SmartSheets.
Automotive knowledge desirable but not essential.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Milton Keynes, United Kingdom

On site

17-03-2025