Fleet Account Executive
On site
Milton Keynes, United Kingdom
Full Time
17-03-2025
Job Specifications
We are looking for an enthusiastic and detail-oriented Internal Fleet Account Executive to help support our teams and outsourced clients.
We Offer
33 days’ annual leave
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
…and much more
Hours
Full time: Monday – Friday 8.30am – 5pm
About The Role
As a virtual Fleet Manager, you will provide support to our total outsourced clients, including the management team and drivers.
Day-to-day duties
Handling and prioritising incoming enquiries by telephone and email.
Ensure all incoming telephone calls are answered within our three-ring policy and are dealt with in a professional and appropriate manner in accordance with company policy.
Managing contract renewals and assisting with vehicle selection.
Organising demo vehicles as requested by our customers, ensuring the appropriate models are in line with driver grades and considering the Activa guidelines.
Obtaining confirmation of specification and on-the-road prices from suppliers.
Preparing vehicle quotations using our in-house system, making sure that correct discount levels have been applied and adhere to the tailored client policy.
Raising Activa proceed to order or tailor client order forms as relevant.
Sourcing and ordering of vehicles with our internal and external suppliers.
Managing day-to-day driver or vehicle concerns and understanding when to escalate to Resolutions.
Liaising closely with relevant Activa Area Manager.
Acting as an ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers.
Understand the client’s requirements, guide all parties accordingly, in accordance with their Fleet Policy.
Contact new drivers to welcome them to the company car scheme, guide them through the fleet policy. Update the database and Prolease as required.
Manage SMR / safety recalls and assist driver with any relevant booking requirements and follow-up to ensure satisfaction.
Liaising with all ancillary service partners e.g. AAAM, Driver Check, DriveTech, Radius telematics, fuel card providers in partnership with Imps team.
Manage driver list (starters/leavers), liaising with logistics team for any vehicle collections, update database and Prolease.
In-life vehicle movement management, liaising with logistics and maintaining record of ‘spare/pool’ vehicles.
Arrange for any relevant authorisation letters to be sent to drivers as requested e.g. overseas travel, fitting of towbars, parking permits etc.
Manage early termination or end of contract damage enquiries, liaising with Operations or Remarketing.
Guide drivers in terms of AutoCentre set-up and use.
Guide drivers with Affinity and Salary Sacrifice enquiries.
Provide support and assistance as and when required by the Account Management team.
Ensure suppliers adhere to agreed KPIs; escalate as required to Sales Resources.
Upkeep of tailored client process documents.
Maintenance of client profiles, cost centres and reallocation of vehicles, liaising with the Implementation team.
Tailored MI as set up for individual customers – in partnership with the Data Analyst.
Analyse trends and working with Area Managers to evolve policies.
Essential Skills
Flexible approach, highly motivated with a collaborative teamwork approach and the ability to build effective business relations, both internally and externally.
Passionate about delivering Service Excellence.
Confident, proactive and dynamic, with a can-do attitude, displaying enthusiasm and ability to work within deadlines.
Excellent organisational and prioritisation skills, with good attention to detail at all times.
Good interpersonal, communication, verbal, and written skills.
Ability to contribute and participate in a fast-changing environment.
Ability to react to unexpected situations in a calm and professional manner.
Good working knowledge of computer systems, including Microsoft Office 365 (Outlook, Excel, Word, SharePoint) and SmartSheets.
Automotive knowledge desirable but not essential.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
About the Company
64 years on from the opening of our first branch in Glasgow, Arnold Clark is Europe’s largest independently owned motor dealer, with a proud history and exciting future. We sell over 280,000 cars a year – but that isn’t just down to our salespeople. All of our employees play a valuable role in our continued success, and we put customer experience at the heart of everything we do. And we do much more than just sell cars. We provide rental vehicles, business fleet services, and high quality training in a host of areas, as w... Know more
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