Engineering Manager (Trust & Transparency)
On site
Edinburgh, United Kingdom
Full Time
28-02-2025
Job Specifications
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.
We are seeking an Engineering Manager who has experience building great customer-focused products and applications at scale. In this role, you will use the latest technologies while focusing on delivering value for our users. We are looking for someone with experience developing software engineers and who knows how to grow them and make teams effective.
Trust And Transparency Team
The Trust and Transparency team are focused on upholding the core values of Trustpilot by building and maintaining user Trust. We’re building a new squad committed to enhancing the integrity of our platform. As Engineering Manager of this newly formed squad, you will lead a small-medium sized team and work cross-functionally with teams including Product Management, Data Science and Data Analytics!
Across the three Trust teams, we leverage AI and Machine Learning, process high-volume data to combat fake reviews, promote trustworthy content, streamline and automate processes providing a consistent and credible user experience, and ensure all parties involved with Trustpilot are operating fairly by our terms of use. In our rapidly evolving workplace, the contributions of each team engineer are vital in maintaining and enhancing the service and experience that Trustpilot is recognised for.
At Trustpilot, we work as a team and deliver as a team. The environment that we cultivate includes working with great people who aid each other at every step, while at the same time encouraging you to do your best every day. All voices are integral as we collectively brainstorm transformative concepts to advance Trustpilot's progress.
What You’ll Be Doing
Manage one medium-sized team, fostering a culture of collaboration, accountability, and high performance
Define, track, and drive key success metrics for team performance, system reliability, and fraud detection effectiveness, ensuring measurable business impact
Manage the delivery of major initiatives and balance delivery with sustainable engineering practices
Work closely with Product, Data Science & Analytics, and other stakeholders
Define and prioritise deliverables for new products/enhanced functionality, coordinating cross-functional scoping and feasibility to support business and customer needs
Collaborate with the engineering leadership to engage, develop and retain skilled team members
Manage and mitigate high-risk elements of initiatives, clearly communicate issues, risks, and dependencies with stakeholders, escalating where appropriate
Ensure teams have high technical proficiency and aim for quality
Develop and support a great team of skilled and motivated engineers, setting clear expectations via constant feedback and 1:1s practices
Facilitate the advancement of team members through the creation of developmental opportunities and targeted skill enhancement via mentoring and professional coaching
Build a positive and consistent work environment based on transparency, accountability, and trust
Who You Are
You are currently working as an Engineering Manager in a Product/Customer-driven environment, where you have managed a small-medium sized team, on top of an experienced fullstack software engineering background
Extensive background in high-volume, scalable distributed systems
Experience with cloud services, such as AWS, or Google Cloud and best practices for scalable infrastructure
Experience developing and deploying Full-stack services including React, CSS, TypeScript, Node.js, Database management, and API integrations
Ability to use data and metrics to inform decisions, effect change, and align engineering efforts with business goals
Extensive stakeholder management experience with a focus on working with the wider business and the ability to create alignment across teams
Solid background in API technologies and usage and a comprehensive knowledge of Agile Methodology
Experience in coaching, mentoring, and growing your team and empowering each of them to be at their best
An aspiration to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way
You explore cloud and SaaS platforms and make use of the services it provides
Some Relevant Technologies And Services We Use
Infrastructure: AWS (CDK, ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
Languages: Typescript, Node.js, C#
Frontend: React, Next.js, CSS Modules, SASS, Styled Components
Database: DynamoDB, PostgreSQL, MongoDB, BigQuery
Find more on: https://stackshare.io/trustpilot
What's in it for you?
A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
We offer flexibility and are offering these roles to work hybrid with a mixture of office and remote working, or if you are looking to be fully remote we are open to discussing this too! (As long as you are based in the UK or Denmark)
About Us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbour...
About the Company
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,0... Know more
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