Team Leader
On site
Wokingham, United Kingdom
£ 30,152 / year
Freelance
04-03-2025
Job Specifications
FULL TIME
Monday-Friday - 09:00-17:00
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Variant hours may be required to meet business and client needs
To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
Main Responsibilities
To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met
To be responsible for attendance management, performance management, quality assurance and any other staff related queries
To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts
To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals
To support your team where needed with their workload, and support a small caseload of clients
To be involved in the recruitment of staff for your team
To ensure an effective and timely response to all safeguarding issues taking appropriate action
To collate data and generate reports where needed
To support clients and staff in trauma informed and psychologically informed ways
To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
To provide basic first aid assistance until help arrives (full training is provided)
To work confidently and efficiently when lone working
To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
To maintain confidentiality
To carry out any other reasonable duties required in the interest of the organisation
Additional Responsibilities
This role has line management responsibilities
This role has financial authorisation responsibilities
This role has on call responsibilities
Role Requirements
This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role.
This would be completed on appointment of the role.
This role will require a full drivers’ licence and access to a vehicle
This role will require you to work flexibly across several sites
This role will require you to work with clients on a one-to-one basis
This role will require you to work nights and/or weekends
This role will require you to lone work
Essential Criteria
Experience of working in a residential or institutional or similar sector
Excellent communication skills, both verbal and written
Clear verbal and written English
Strong keyboard skills for data inputting
Strong working knowledge of Microsoft Outlook, Excel, and Word
Confident and assertive manner
Strong team working
Ability to respond calmly to crisis
Deal promptly with and effectively react to challenging situations
Have an interest and genuine concern for homelessness and related issues
The service comes under OFSTED regulations so the successful candidate must be suitable to lead a team to achieve the standards set out by OFSTED.
Knowledge on safeguarding adults and children is essential.
DESIRABLE CRITERIA
Experience of working in a leadership role
Understanding of the complex support needs of people experiencing homelessness or those with complex needs
Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
Understanding of risk assessment and person-centred, outcomes-based delivery
Knowledge on safeguarding adults and children is essential.
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.
Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.
We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.
We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.
About the Company
Our mission is to provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. We offer services across Berkshire, Hampshire, Portsmouth, Isle of Wight, Southampton, Bournemouth, Christchurch and Poole. Know more
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