Technical Account Manager
On site
Southampton, United Kingdom
Full Time
28-02-2025
Job Specifications
Technical Account Manager
Remote-Working (with monthly trips to Southampton + International Travel)
£40,000 to £45,000 per year
The Opportunity:
Our client is a US systems business looking for a Technical Account Manager to support long term contracts where their technology is deployed in the UK, Ireland and the Netherlands.
You will play a lead role in developing, nurturing and maintaining customer relationships, while using your expert knowledge of the platform to assess, support and resolve client concerns.
This role would suit a client facing technical professional looking to move more in to a commercial role. Suitable candidates could come from a number of sectors including telecoms, IT, SaaS and Electronics.
Skills and Experience:
Experience in managing and building relationships with internal and external stakeholders
Experience delivering comprehensive training sessions to ensure they understand and can effectively utilise features
Experienced in dealing with high volumes of complex queries and complaints and managing challenging customers
Effective multidisciplinary communicator, liaising with internal teams, Client teams and sub-contractors
Full drivers licence and access to own vehicle
Role and Responsibilities:
Communicate with client including local authorities, emergency services and government bodies to provide support and training on company software
Manage any conflict through active listening, identifying the cause and finding mutually agreeable solutions
Address pain points and escalations by collaborating with internal delivery teams.
Undertake financial reporting and invoicing
Providing regular progress reports to internal and external stakeholders
Identify new opportunities for growth with existing or new clients
Please call James here at ISR to learn more about our client leading the way in developing the next-generation of transport mobility through innovation and transformational technology?
About the Company
A leading Techncial Recruitment Specialist focusing on IT & Digital, Transport Technology and Telecoms; partnering with local innovative SMEs and start–up’s through to global FTSE 250 businesses supplying them with the best in people and talent since 2005. What makes ISR different is our people and the passion they show for finding our client’s the best people in the market. All of our consultants are highly experienced enthusiasts that know their markets intimately; are serious about delivery; and always aim to exceed on ... Know more
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