Business Analyst (Content Delivery)
Hybrid
London, United Kingdom
Freelance
06-02-2025
Job Specifications
Job Title: Business Analyst (Content Delivery)
Department: Product, Tech & Data
Division: BritBox
Work pattern: Hybrid
Location: London, UK
Reports to: Content Delivery Product Manager
Contract: 12 month FTC
About Us
Welcome to BritBox, the go-to streaming destination for the best of British entertainment.
Born of the BBC, we bring authentic British stories to audiences all around the world. Since our launch in 2017, our fans have fuelled our growth to seven markets, including North America, Australia, and the Nordics. We’re a small but mighty streamer that punches above its weight—we’re on every major distribution platform and even among the bright lights of Times Square! And hold on to your bowler hats because we’re just getting warmed up.
At BritBox, we offer an unparalleled streaming collection of new and iconic mysteries, dramas, comedies and more. Our careful selection of thoughtfully crafted character-driven stories, brimming with trademark British wit and irresistible charm have helped us attract loyal fans all over the world.
Now, here’s where you come in: this is your chance to be a part of something big. If you’re passionate about entertainment, thrive in a fast-paced environment with a high performing yet supportive culture, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere.
Job Purpose
We are seeking a Business Analyst to support all BA activities related to content distribution, metadata management, imagery, and various internal solutions within our Content Delivery domain. You will collaborate closely with the Content Delivery Product Manager, as well as cross-functional teams (Development, QA, Operations, and external vendors), to define and refine business requirements, ensure seamless delivery of content assets, and continuously improve our internal workflows.
Responsibilities:
Requirements Gathering & Documentation
Work with the Content Delivery Product Manager and stakeholders to elicit, document, and help prioritize business requirements for content distribution, metadata, image management, and internal solutions.
Translate these requirements into clear user stories, acceptance criteria, and process flows, ensuring alignment with overall product strategies.
Content & Metadata Analysis
Examine content distribution workflows, including metadata and image handling, to identify inefficiencies or gaps.
Collaborate with technical teams to define data schemas, tagging standards, and content organization strategies that improve discoverability and user experience.
Ensure accurate and consistent metadata mapping across multiple platforms and systems.
Solution Design & Collaboration
Assist in the design and improvement of internal tools and systems used for content ingestion, packaging, and delivery.
Liaise with developers, QA, and DevOps teams to ensure requirements are technically feasible and tested effectively, providing timely clarifications and feedback.
Work with vendors or third-party providers (if applicable) to coordinate content distribution requirements and address potential integrations or enhancements.
Stakeholder Engagement
Serve as a bridge between technical teams and non-technical stakeholders, ensuring requirements are clearly understood and solutions meet business objectives.
Provide regular updates to the Content Delivery Product Manager and relevant stakeholders on project progress, risks, and potential roadblocks.
.
Reporting & Metrics
Track and report on key performance indicators related to content distribution (e.g., throughput, turnaround time, error rates)
Develop dashboards or reports that highlight trends in content utilization, metadata accuracy, and overall system performance.
.
Continuous Improvement & Best Practices
Stay abreast of industry trends, best practices in metadata management, and emerging tools for content distribution.
Identify and document lessons learned from each project or initiative, promoting knowledge sharing and continuous improvement across teams.
Knowledge and Experience
Education & Experience
Bachelorʼs degree in Business Administration, Information Systems, Media Studies, or a related field (or equivalent experience).
3+ years of experience as a Business Analyst, preferably in media, OTT, or content delivery contexts.
Technical & Domain Knowledge
Familiarity with content management systems, metadata standards (e.g., XML, JSON, schema definitions), and media workflows.
Basic understanding of how images, metadata, and assets are ingested, transformed, and distributed across platforms.
Experience with Agile methodologies and project management tools (e.g., Jira, Trello).
Familiarity with SQL or BI tools (e.g., Power BI, Tableau) for data analysis and reporting.
Analytical & Communication Skills
Excellent ability to gather, organize, and analyze complex data or requirements.
Strong written and verbal communication skills, capable of articulating requirements for both technical and non-technical audiences.
Proven experience facilitating meetings, conducting stakeholder interviews, and leading requirements workshops.
Problem-Solving & Adaptability
Demonstrated ability to troubleshoot issues, identify root causes, and propose practical solutions.
Comfortable working in a fast-paced environment with evolving priorities and frequent changes.
Nice-to-Have Qualifications
Experience in digital video workflows, DRM systems, or cloud-based delivery platforms.
Knowledge of UX principles and user journey mapping.
Our Values
Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day.
People first
Ready for anything
Big on brilliance
Creative & curious
We open up
Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback.
We are proud of our values and seek to hire people who resonate with them.
This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.
About the Company
Welcome to BritBox, the go-to streaming destination for the best of British entertainment. Born of the BBC, we bring authentic British stories to audiences all around the world. Since our launch in 2017, our fans have fueled our growth to seven markets, including North America, Australia, and the Nordics. We’re a small but mighty streamer that punches above its weight—we’re on every major distribution platform and even among the bright lights of Times Square! And hold on to your bowler hats because we’re just getting warmed... Know more
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