Software Solutions Specialist

Hybrid

Brussels Region, Belgium

Freelance

07-01-2025

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Job Specifications

Main tasks:
Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools (currently Ivanti),
Ensuring operation and software maintenance together with the product team,
Advise key users on IT service management issues and best practices when using the tool,
Supporting the training of end users,
Participate in testing activities of new developments and configurations within the team and with users,
Initiating and participating in further developments and improvements of the software,
Ongoing support with the integration of the software into the application and system landscape of the Group.
Requirements:
University degree in business informatics, computer science or comparable
At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
Knowledge of ITIL-based service management
Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)
Good understanding of agile methods
Not a must, but an advantage:
Knowledge of similar service management tools such as Service Now or Zendesk
Experience with MS SQL, Java Script, SOAP and REST API
Experience in IT operations management

Languages:
English
Good level of Dutch and/or French and English is required.

About the Company

We focus on delivering high-performance and premium services to diverse organizations. ThoughtLabs® is a team of software engineers, programmers, technology experts and technical recruiters who work together to provide our clients with outstanding services. What we do? • IT Consultation • IT Staffing • Web Development • Mobile App Development • IT Consultation In this high-tech and digitalized world, you may be stuck in certain things. You need to analyze your current business practices, approach and standings in tec... Know more

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