ITSM Administator
On site
Chessington, United Kingdom
Full Time
06-01-2025
Job Specifications
IT Service Management Administrator - 6 months - Chessington - Inside IR35
The IT Service Management Administrator will support project related activities for the ongoing WAN migration. This is a nationwide project to upgrade Legacy PSTN infrastructure with fibre connectivity across all sites. The project is expected to run until April 2025. IT Service Management are responsible for overseeing and facilitating a high volume of communication between internal stakeholders, 3rd party telecoms provider.
The Role
Daily management of a shared mailbox, responding to internal and external parties covering the following topics:
Store communication - contacting regional sales teams via email and/or store colleagues directly by phone to ensure certain prerequisites have been met and site visits of varying types are communicated.
Internal/External Stakeholder Engagement
Communicating with all levels of colleagues but mostly consisting of Sales, Property, FM, IT teams and senior managers.
Frequent contact with telecoms provider
Your profile
Appreciation and basic understanding of IT equipment and language
A team player with a proactive approach
Excellent communication skills, both written and verbal
Consistent attention to detail
Proficient in MS Office/Excel
Ability to multi-task and manage own time well
Takes responsibility and shows initiative
In-depth training will be provided from day 1. A short period of shadowing existing project resources is expected.
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
About the Company
Lucid is a multi-award winning established, reliable and trusted IT Employment Services and IT Project Delivery provider throughout the UK. For the past 20 years, we have supplied specialist qualified and certified IT Professionals for interim, project, temporary, back-fill and executive level roles. Our mission is to go beyond just simply providing another person or team. We want to deliver a rapid, relevant and cost effective solution that will exceed expectations, reducing the amount of stress and inconvenience that ca... Know more
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