Project People

About the Company

Project People provides complete talent acquisition and management solutions at a global level whilst maintaining a flexible and localised approach. Founded in 1995 as a specialist information technology and telecommunications recruitment company, we have evolved into a leading provider of global recruitment service programmes.

We work in partnership with 200 of the world's most respected organisations including Fujitsu, Ericsson, Huawei, Three, GSMA, Nokia and many others.

Our key aim is to help businesses meet growth targets through:

* Contingent and permanent resourcing
* Recruitment process outsourcing
* Talent attraction and retention programmes
* Talent technology systems and processes
* Payroll services
* Project based work package assignments

Our talent acquisition and management solutions cover the whole spectrum of acquisition services from consultant, contractor, interim, graduate and permanent recruitment through to recruitment process outsourcing (RPO). Our market-leading RPO model provides our clients with talent acquisition and management services delivering high-quality talent at a significantly reduced cost.

As a client it means we'll always deliver candidates who not only have the skills but also the right work ethic and culture to fit in with your team.

As a candidate it means we can match you with positions which do more than just pay the bills, we'll make sure you're furthering your career in an environment that is right for you.

With offices in 24 countries, our teams recruit for a wide range of industries with particular expertise in IT, telecoms, energy, finance and defence sectors.
To find out how we can help you meet your goals, contact us today on +44 (0) 117 908 7000 or at enquiries@projectpeople.com.

You can also follow us on Twitter, @ProjectPeople, for more updates.

Listed Jobs

Company Name

Project People

Job Title

Payments Administrator

Job Description

Payment Administrator - 12 month Day Rate Contract - Glasgow - Mobile Telecoms
Glasgow/Hybrid- (2-3 days per week in office) - Wednesday are anchor days - other days are flexible
Purpose of the role:
As a Customer Payments Administrator in the Customer Finance Team you will be responsible for allocating customer payments, processing refunds and answering payment escalation queries whilst constantly challenging the way they work to make the payment journey for the Company's Customers an enjoyable experience.
Working in a Back Office team of 4 administrators reporting to the Payments Ops Manager, you will be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage high volumes within agreed SLA's. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk.
Key Responsibilities:
Undertake all payment processing tasks delivering against all team KPIS and SLAs
Deliver excellent customer experience by owning resolution of queries/disputes and proactively sharing best practice with colleagues
Identify improvements to Payment Team processes and support delivery of process improvements
Ensure that all work instructions, processes, and procedures are updated as required and changes communicated to Team Members
Liaise with external vendors including Banks as required
Must Have's
Excellent levels of accuracy and attention to detail
Payment's experience
Administrative experience gained in a high-volume environment
Advanced Excel Skills
Oracle experience an advantage
Good communication skills
Good understanding of Customer impacts
Experience working cross functionally within the wider business
Project People is acting as an Employment Business in relation to this vacancy.

Glasgow, United Kingdom

On site

09-01-2025

Company Name

Project People

Job Title

Employee Relations Transformation Change Lead

Job Description

Employee Relations Transformation Lead
12 Months Day Rate Contract or FTC
Reading/Hybrid
About the company:
This role is for one of UK's largest Telecoms network for the little or life-changing connections that make life richer. Their brand embodies the strength of their network and how they can provide better connectivity every day for every customer.
They cover 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). They have more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning their customers will benefit from an outstanding experience when using the next generation of mobile technology.
Job Description:
Leading the orchestration of Employee Relations Change Programme including multiple business change consultation programmes, applying technical expertise to design and delivery with both a legal and commercial focus.
You will be responsible for the provision of subject matter expert (SME) advice and coaching into programmes of activity and to managers and leaders across the business (up to and including Exec Level).
Effective risk management in relation to consultation programmes and leading on engagement activity with the Employee Forum relating to consultation programmes, whilst co-leading the Employee Relations Team.
A key element of the role is overseeing and leading the delivery of the Employee Relations change support to ensure effective delivery of a comprehensive, effective and commercial ER service to the business.
What you will be doing?
Provide strategic direction, define the approach, risk assess and provide options to the business for consultation. Accountable for the delivery of business change requiring consultation across organisation through a period of transformation.
Develop procedures for area of expertise with direction and/or sign off from senior colleagues, then monitors implementation of those procedures within the organisation.
Manage relationships with key internal customers and act as their business partner, while typically using support teams to ensure client satisfaction.
Effective people management and leadership of the ER team consultation programme requirements.
Accountable for the management of the ER Teams performance within the relevant programme of work.
Accountable for implementing the ER team's development and capability, while informally coaching others throughout the organisation in the relevant area of expertise.
Identify shortcomings in existing processes, systems and procedures, then collaborates with stakeholders to drive continuous improvement.
What we are looking for?
CIPD qualified or part qualified.
Comprehensive technical knowledge and skills in the field of Employee Relations specific to business change (collective/individual consultation for redundancy, TUPE and changing T&C's) & employment law.
Experience of leading and directing people and other resources to achieve specific results including within limited time-frames.
Desirable experience of designing and delivering consultation programmes because of a merger
Project People is acting as an Employment Business in relation to this vacancy.

Reading, United Kingdom

On site

09-01-2025

Company Name

Project People

Job Title

Legal Counsel (Property)

Job Description

Legal Counsel (Property)
MBNL is jointly owned by EE and Three, two of the UK's leading and most innovative mobile operators. Established in 2007 as the industry's first network-sharing joint venture, MBNL's mission is to provide best-in-class mobile infrastructure services to EE and Three for serving their tens of millions of customers in the UK. Working at MBNL means being part of a team where you feel connected, valued and supported.
The Role:
The MBNL in-house legal team provides commercially focused and efficient legal solutions together with risk management support across all areas of the business from property to procurement. The team are responsible for a range of activities including delivering robust and legally sound contracts; dispute resolution and management; and supporting the wider Property & Legal function on all aspects of property acquisition, disposal and estate management.
The Legal Counsel (Property) will be responsible for providing high quality, nimble and commercially focused transactional property and property litigation support in relation to ongoing management of a network in excess of 20,000 sites.
What you will do:
Advise the business on general litigation/property/telecoms issues and general estate management queries
Analyse legal rights and provide strategic commercially focused advice and/or negotiating (where applicable) with the Site Providers and/or their solicitor
Deliver excellent legal solutions on target and to budget ensuring external legal spend is effective and efficient
Manage external lawyers appointed by MBNL to include approving documentation and ensuring that the external lawyers deliver: (a) to agreed strategy, standards and service levels; (b) within defined timescales; (c) to budget; and (d) with added value, and provide reporting/management information as required by MBNL
Assist with establishing and constantly improving effective and efficient processes and policies, particularly with regards to leveraging the Electronic Communications Code
Support and facilitate project activities/deliverable on all sites
Work closely with property colleagues to support their business requirements as well as reporting to the Shareholders
What we are looking for:
A UK Qualified Solicitor
0 to 3 years PQE
Commercial property or property litigation experience (essential)
Landlord and Tenant Act 1954 (essential)
We would welcome applications from candidates with private practice and/or in-house experience in the above fields
Ability to handle large workloads and to adapt and learning new skills
Excellent Communication, Drafting and Negotiating skills
Ability to work well and thrive under pressure
Organised, efficient, enthusiastic and resilient
An ability to work in a rapidly changing environment with complex and occasionally challenging relationships.
Nice to Have:
Volume portfolio management
Experience of implementing process change
High volume dispute resolution/litigation experience
Health and Safety/Regulatory experience
Telecoms experience
Electronic Communications Code (desirable but not essential)
MBNL - building strength through inclusion.
At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
Project People is acting as an Employment Agency in relation to this vacancy.

Reading, United Kingdom

On site

09-01-2025

Company Name

Project People

Job Title

Estate Surveyor- Mobile Telecoms

Job Description

Estate Asset Surveyor
Permanent
Reading - Hybrid-working
The Property Team is accountable for the estate management and implementation of property and planning strategies across the shared and unilateral network property portfolio, ensuring partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the property estate.
The EE & H3G Network estate consists of multiple types of infrastructure, including greenfield radio masts, rooftop located sites and 3rd party owned structures and it is important that the structures and the buildings or land from which they take support are maintained appropriately, and that they are accessible at all times. The maintenance responsibilities between Landlord or Operator are site specific but can be unclear. When issues arise, it is important to understand the accountable party in order that the correct action can be taken.
What you will do:
What we are looking for:
Property Knowledge.
Ability to influence.
Excellent communication skills.
Knowledge of general building surveying would be an advantage.
MBNL - building strength through inclusion.
At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
Project People is acting as an Employment Agency in relation to this vacancy.

Reading, United Kingdom

On site

14-01-2025