Customer Communications Specialist
On site
Reading, United Kingdom
Freelance
03-03-2025
Job Specifications
Customer Communications Specialist – Mobile Telecoms
3 month contract
Reading/Hybrid (2 days/week in office)
Overview of the role:
We’re on a mission to grow and we have exciting plans in Marketing to make that happen. So right now, we’re on the hunt for a creative marketeer who can help to deliver brilliant communications to customer base.
This role will be responsible for managing the creative development of communications. This will involve acquiring new members and also servicing in-life members, across different marketing channels including email, SMS, DM and app.
The successful candidate will be part of a busy comms squad, working closely with the CVM team, Marketing Managers, Partnerships and Propositions team to deliver against customer experience ambitions, App download targets, stimulating an active user base and offer redemptions.
This is a hugely exciting role so we’re looking for a talent with a passion for brilliant creative customer marketing to come and join the team.
Responsibilities
Liaise with CVM team, Marketing Managers and Propositions team on individual workstreams to deliver customer comms creative requirements
Working with the CVM Insights team to deliver marketing effectiveness based on conversion/engagement data and test and learn approach
Writing briefs for In-House Agency defining the requirements to deliver against briefed objectives
Manage the development and delivery of final creative assets
Liaise with key support departments (brand, legal, props, partner etc) to ensure creative fits appropriate guidelines
Experience
Experience in Customer Comms or related Marketing comms in B2C organisations
Experience in driving positive impact on customer behaviour and commercial outcomes.
Good stakeholder management experience, comfortable influencing peers and senior team
Experience working in multi-functional teams to deliver joint objectives
Strong attention to detail and ability to think differently about how to solve comms challenges
Excellent grammar and language skills with a passion for exceptional copy writing
Ability to write inspiring and brilliant briefs
About the Company
Project People provides complete talent acquisition and management solutions at a global level whilst maintaining a flexible and localised approach. Founded in 1995 as a specialist information technology and telecommunications recruitment company, we have evolved into a leading provider of global recruitment service programmes. We work in partnership with 200 of the world's most respected organisations including Fujitsu, Ericsson, Huawei, Three, GSMA, Nokia and many others. Our key aim is to help businesses meet growth tar... Know more
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