Lumon

About the Company

We are Lumon, your trusted currency partner.

Established in 2000, Lumon has been trusted by over 69,000 customers to save them money on currency exchange transactions for more than 20 years. In 2023 we exchanged over £8.8bn in currency.

Whether you’re buying or selling a property, paying for living expenses abroad or simply paying for goods and services, Lumon’s specialist market knowledge and dedicated account managers will help make the process as quick and simple as possible.

We're also a trusted currency partner of over 2,500 businesses across the UK, Europe and USA. Our team of international payment and currency risk management specialists provide bespoke FX risk management services along with a dynamic product suite for businesses.

Want to know more, or interested in joining our team? We’d love to hear from you!

Listed Jobs

Company Name

Lumon

Job Title

Technology Director - 6 month FTC

Job Description

Who are we?

Lumon is a leading foreign exchange and international payments company which enables effortless overseas payments by uniting people, technology & expertise. We are passionate about what we do, as we believe helping people and companies achieve their goals is more valuable than just moving their money.

Life at Lumon

People are always at the heart of what we do, no matter if it’s our clients, our community or our Lumoneer's. To give you a little flavour of what we mean…

We are a proud charity partner of Future First who support children in schools across the UK. We are a carbon neutral business. We are committed to Equity, Diversity and Inclusion; our EDI committee serves an important role at Lumon by challenging the status quo and helping us move the needle. We really want to make Lumon a great place to work, where people feel comfortable being themselves and where we can attract as much diversity as we possibly can. If this sounds good to you, then we’re thrilled you’re considering joining our team!

The Role

The Interim Technology Director will be a hands-on leader responsible for maintaining the overall architecture, security, reliability, and scalability of our technology environment while driving operational excellence. This role requires a strategic thinker with a strong technical background and a proven track record of implementing a technology roadmap and vision.

The ideal candidate will possess a blend of leadership, technical expertise, and soft skills, including strategic planning, effective communication, project management, problem-solving, and a keen awareness of cybersecurity. Experience in managing infrastructure and IT operations within a financial services or similar environment is essential.

Reporting directly to the Chief Product and Technology Officer, you will have direct responsibility for the Service Management Team (4), InfoSec (1) and Infrastructure (5), To be successful in your role, you will be required to work collaboratively with your peers in Data, Development and Product Engineering.

Key Responsibilities

Infrastructure and Cloud Management

Oversee the current architecture, deployment and maintenance of cloud (Azure) and on-premise infrastructure – ensuring stability, performance and security.
Work with the Head of Infrastructure to develop and implement strategies for scalability, automation, and cost optimisation across cloud and data centre environments
Evaluate and integrate emerging technologies to enhance infrastructure resilience and efficiency.

Operational Excellence & Service Delivery

Lead IT operations, including incident management, change management, and service delivery.
Establish and refine processes for monitoring, alerting, and troubleshooting across all layers of the Tech estate.
Ensure uptime and reliability of critical business applications and platforms.

Security, Compliance and Risk Management

Work closely with the Head of InfoSec to ensure infrastructure adheres to best practices in cybersecurity, compliance, and data protection.
Implement disaster recovery and business continuity plans to mitigate risks and minimise downtime
Maintain compliance with industry regulations such as DORA, GDPR, and others as required.

Team Leadership, and Vendor Management

Build, mentor, and lead a high-performing infrastructure and operations team, fostering a culture of innovation and continuous improvement.
Manage relationships with external vendors, cloud providers, and managed service partners to optimise performance and cost efficiency.
Collaborate with software engineering, data, and business teams to align infrastructure and operational strategies with company goals.

Required Experience

10+ years in infrastructure and IT operations, ideally with some in financial services.
3+ years in a leadership role
Sound understanding of project management principles
Ability to think critically and creatively
Overseeing contracts and managing relationships with external vendors
Strong knowledge of networking, system administration, databases

What You'll Get

A competitive salary
25 days Annual leave, with a chance to purchase up to 5 additional days’
Birthday day off
Free monthly company lunches
Summer and Christmas parties, and other fun social events throughout the year
Access to Pirkx benefits platform which includes online GP, cashback and discounts on shopping and restaurants, gym discounts and more!
Medicash health scheme for you and your family
Cycle to work scheme
Quiet/Prayer room in Head Office
Employee Assistance Programme
Mental Health First Aiders
Pension
4x Life Assurance
Ongoing training and development
Enhanced maternity leave
Menopause support
2 additional days a year for ‘Moments that Matter

Lumon is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability, or gender identity.

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity, we will provide appropriate support to you throughout the process.

Farringdon, United Kingdom

On site

05-03-2025

Company Name

Lumon

Job Title

Marketing Data Analyst

Job Description

Who are we?

Lumon is a leading foreign exchange and international payments company which enables effortless overseas payments by uniting people, technology & expertise. We are passionate about what we do, as we believe helping people and companies achieve their goals is more valuable than just moving their money.

Life at Lumon

People are always at the heart of what we do, no matter if it’s our clients, our community or our Lumoneer's. To give you a little flavour of what we mean…

We are a proud charity partner of Future First who support children in schools across the UK. We are a carbon neutral business. We are committed to Equity, Diversity and Inclusion; our EDI committee serves an important role at Lumon by challenging the status quo and helping us move the needle. We really want to make Lumon a great place to work, where people feel comfortable being themselves and where we can attract as much diversity as we possibly can. If this sounds good to you, then we’re thrilled you’re considering joining our team!

The Role

We’re looking for a Marketing Data Analyst to help build Lumon’s relationship with new and existing customers who are looking for currency exchange and management services.

Reporting into the Head of Brand and Customer Marketing, as our dedicated Marketing Data Analyst you’ll be responsible for gathering, analysing, and interpreting data from various sources to guide decision-making across the marketing department. This requires a strong analytical mindset, attention to detail, and the ability to transform data into actionable insights and will involve cross functional working with our Revenue teams, Data, Product & Finance.

Responsibilities

Data Collection and Analysis: Gather, organise, and analyse marketing data from internal and external sources, including digital platforms, CRM systems, and market research reports.
Customer Segmentation: Develop and implement models to prioritise and rank customers based on engagement, behaviour, and demographic criteria. Develop CRM customer segmentation to support growth in our retained business model, and optimise conversion to trade of new business.
Lead management: Collaborate with sales and marketing teams to refine lead definitions and ensure alignment cross functionally and against strategy objectives. Continuously evaluate and optimise the lead conversion funnel by incorporating feedback and updated data. Support the development of lead scoring models to prioritise and rank prospects based on engagement, behaviour, and demographic criteria, in order to strategically target and personalise customer experiences.
Reporting & analysis on marketing effectiveness: Analyse marketing channel acquisition, retention and customer conversion data. Provide insights to improve lead quality and nurture strategies, and responsible for creating the detailed reports on the effectiveness of marketing initiatives, such as paid ads, content marketing, email campaigns, and social media outreach
CRM Performance Management: Analyse CRM campaign performance, including, but not limited to, email open rate & click-through rates, segment to conversion and impact on revenue. Identify opportunities for optimisation.
External Data Management: Collaborate with third-party vendors and data providers to acquire and manage external datasets. Ensure data integrity and accuracy by implementing best practices for data collection, storage, and analysis.
Reporting & Visualisation – create both regular and ad-hoc reports and dashboards to share insights with the marketing team and key stakeholders, making data easy to understand and actionable.

Requirements

Proven experience in collecting, analysing, and interpreting marketing data from various sources, including digital platforms, CRM systems, and external datasets.
Hands-on experience with tools like (but not exclusively) SQL, Excel, Azure Data Warehouse, Google Analytics, Power BI, Python, Tableau, or similar analytics and visualization platforms.
Experience working with third-party data providers and integrating external data sources into marketing strategies.
Knowledge of data governance, quality assurance, and best practices for data integrity.
A demonstrable ability to analyse complex datasets, identify patterns, and generate actionable recommendations.
Strong problem-solving skills to address challenges in lead management, campaign optimisation and customer experience.
Ability to model different acquisition channel, and retention scenarios for marketing outcomes that link to revenue.
Broader experience in customer journey optimisation useful.

What You'll Be Doing Day-to-day

Manage and drive forward the data strategy for the Marketing team to support delivery of the CRM, marketing and commercial objectives of Lumon
Manage the technical development requirements of Microsoft Dynamics and our email service provider, working closely with support teams
Manage and provide database recommendations on Customer & Marketing strategy based on insight and trends to improve performance and enhance customer experience & commercial performance
Create & optimise the segmentation and targeting of the customer database with the CRM journeys to provide timely messages and drive commercial performance of Lumon’s private and corporate contact strategy
Support omnichannel contact strategy development and provide the data support required for our digital marketing function to target Lumon cohorts across all audience addressable digital marketing channels
Ensure integrated, data driven contact strategy across CRM, digital marketing channels (paid search, paid social, affiliates) and our sales support teams to provide seamless customer experience, effective communications and profitable business growth
Identify opportunities for automation to improve internal efficiency and overall customer experience across all digital customer touchpoints
Provide weekly metrics and reports around campaign and journey performance, the success of campaigns and performance against commercial objectives
Work with the CRM, Product, Marketing & Revenue teams and technical data owners across the business to translate business requirements into customer data solutions
Working with the CRM, Marketing and Revenue teams, develop reporting and analysis to provide insight on strategy performance, database health and sales team performance
Share insights with the wider teams, including (but not limited to); Product & Technology, Finance, Sales and the wider Marketing team
Ensure all communication adheres to the relevant regulatory requirements e.g. GDPR

What experience you'll need to be successful in the role?

3+ years’ experience working with customer data to support CRM & Marketing strategies and create insight
Extensive experience in the data industry, with exposure to a range of data solutions.
Understanding database architecture and data flows. Able to work with raw data to analyse performance and draw useful conclusio...

London, United Kingdom

On site

18-03-2025