TheFork

Company Name: TheFork
Job Title: Global B2C CRM Specialist
Job Description: Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding The Best Dining Experience For Our Diners Community Or Boosting Restaurant Performance For Our Restaurateurs Partners Has Never Been Easier Thanks To Our Signature Products

TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What You Will Do

Marketing Users Journeys Creation & Improvement: From A to Z, imagine and roll out the users’ journeys of tomorrow using data fields, marketing channels, rules orchestration, etc
Dive into the Data Fields possibility: Unlock new journeys scenario and improve both segmentation & personalization.
Express your Creativity on Copywriting: Write the master content of Newsletter & Pushes of your marketing journeys following internal brand guidelines.
Master Tool Management: Stripo as HTML provider tool; Braze as multi-channels Campaigns/Journeys orchestration and sending tool.
Report and Analyze: Through Tableau and homemade Reports to define where the next focus needs to be to reach higher results.
Run your AB Test Learning Mindset: Never let an open question unanswered; roll out learnings as speed wins to improve performances on a daily basis.
Lead and/or Support Projects: Realize our taste of innovation
Coordinate and Set Up Ad Hoc Campaigns: Leading monthly prioritization request meeting with multiple stakeholders and guarantee the set up and deliverability on time by making sure each team is following process and deadlines.

You Must Meet These Critical Qualifications

Language Requirements: Mother Tongue level of French (at least C2) and proficiency in English (B2)
Experience: 1-3 years of experience in similar roles.
Doer and Business Driven: with a smile
Eager to Learn: Being an active listener.
Detail-Oriented: Strong attention to detail as sending communications to diners.
Technical Skills: Mastering a CRM marketing tool is kind of hobbies for you
Proactive Problem Solver: Skilled in identifying issues, proposing solutions, and driving resolution. Ability to simplify complex problems, create pragmatic solutions, and find workarounds.
Team Player: Enthusiastic, humble, sociable and open to interact with different stakeholders.

You Can Impress With These Additions

Knowledge of Braze and Stripo marketing tools.
Experience in CRM Users Journeys development is highly appreciated.
Understanding of the challenges and opportunities of the CRM channel.
Analytical Skills: Play and interpret reporting, with ability to react accordingly.
Passion for the restaurant industry.

What We Offer You

An awesome team

A permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive fixed salary & bonus

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

Health insurance covered by the company

Financial support for birth, adoption, civil partnerships, or marriage

Transport allowance

Health insurance

Life & Disability Insurance at no cost to the employee

Amazing offices with dining, coffee points and leisure area

Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

Paris, France

Hybrid

12-04-2025

Company Name: TheFork
Job Title: HR Ops Specialist
Job Description: Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding The Best Dining Experience For Our Diners Community Or Boosting Restaurant Performance For Our Restaurateurs Partners Has Never Been Easier Thanks To Our Signature Products

TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What You Will Do

As an HR Operations Specialist, you will support the HR Operations team by taking care of our employees, from the moment they sign the offer letter, to the moment they leave the company.

Daily Activities Include

Employee Support

Serve as the first point of contact for employees, resolving their queries through our ticketing tool, Jira.
Communicate with employees via emails and Slack to address various concerns.

HR Administration

Manage employee files and handle administrative tasks such as contracts, addendums, and processes for foreign employees.
Oversee the management of employee absences and coordinate with the occupational doctor and health insurance providers.
Participate in the onboarding and offboarding processes to ensure smooth transitions.

HR Data & Reporting

Enter and maintain employment data in our HRIS, Workday, keeping all tools and data up to date.
Prepare HR reports to provide insights and updates to the management team.

Payroll & Compliance

Support the payroll process by ensuring accurate and timely information is provided.

Cross-Market Collaboration

Dedicate 20% of your time to supporting other markets, including projects with foreign colleagues.

You will report directly to the Senior HR Operations Specialist of France/BE/DACH and will be part of the Global HR operations team (Europe).

Who You Are

You Must Meet These Critical Qualifications

2 to 3 years of experience in HR Operations for France
Rigorous, curious & detail oriented
Open minded, responsible & eager to learn
Tech savvy: use of HRIS Workday, Gdrive, Notion
French native speaker, advanced level of English

You Can Impress With These Additions

Good level of German or Italian
International experience

What We Offer You

An awesome team

A permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Complementary time off to spend with your loved ones

Competitive fixed salary & bonus

Lunch vouchers available for each working day + some free Yums (because yes, we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

Continuous learning and development programs

Financial benefits in the events of a birth, adoption, PACS, or wedding

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

Transportation allowance

72% of health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Amazing offices with dining, a coffee point on each floor, and leisure area

Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

Paris, France

Hybrid

14-04-2025

Company Name: TheFork
Job Title: Senior Analytics Engineer
Job Description: Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.

If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at TheFork

What You Will Do

We are looking for an exceptional individual, who not only has a mastery of the technical aspects of the role, but also has a capacity to understand business needs, see the big picture and translate it into technical solutions.

As a Senior Analytics Engineer at TheFork, you will assume a pivotal role in shaping and fortifying our data infrastructure. You will serve as the crucial link between our source systems and the stakeholders who rely on our data.

Situated within the Business Analytics team, this role collaborates closely with all facets of the company, including finance, marketing, product, engineering, and operations.

You will join our Business Analytics team, which has 3 missions:

Valuable Business Insights: We dive deep into our data to uncover patterns and trends in our restaurants, diners, products and business performances, and we aim to give actionable insights to drive strategic initiatives and enhance customer experiences.
Comprehensive Data and Analytics Platform: We're building and maintaining a robust platform that is supporting both business and product analytics. This means making sure everyone has access to accurate and timely information through easy-to-use dashboards, reports, and analytics tools.
Central Expertise and Business Partnership: As the central team of data experts, we engage with business teams to understand their needs, provide them with frameworks to become more autonomous, and support their efforts to achieve business goals. Our expertise ensures that complex data topics are managed effectively, driving meaningful business results.

Hard Skills

dbt Mastery: Proven experience using dbt to manage data transformations, version control, and automated testing, building reliable and scalable data models.
SQL Proficiency: Advanced SQL skills for complex data manipulation, querying, and optimizing data pipelines.
Cloud Data Warehousing: Extensive experience with Snowflake and other cloud platforms, implementing best practices for performance and scalability.
ETL Expertise: Skilled in creating reusable, modular dbt models and managing end-to-end data pipelines, leveraging tools like Airflow for scheduling and orchestration.
Data Visualization: Proficiency with Tableau, Looker, or PowerBI for creating effective, actionable visualizations.

Soft Skills

Autonomous and Proactive: Ability to work independently, take initiative, and anticipate business needs.
Business Orientation: Previous experience in a business-oriented role (e.g., Business Analyst or similar) is beneficial.
Communication and Collaboration: Excellent skills in communicating with stakeholders and working collaboratively across teams.
Agility and Speed: Skilled in managing multiple priorities in a fast-paced environment with efficiency.
Quality and Excellence: High standard for delivering quality results and continuously striving for improvement.
Analytical Thinking: Able to quickly understand and onboard complex topics and tools, with a focus on enhancing and streamlining processes.

Qualifications

Education: Master’s degree in Computer Science, Engineering, Mathematics, or a related field.
Experience: 8-10 years in analytics engineering or data engineering, with a strong track record of leading data-driven initiatives.

What We Offer You

An awesome team

A permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive fixed salary and bonus

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

Health insurance

Life & Disability Insurance at no cost to the employee

Amazing offices with dining, coffee points and leisure area

Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

Paris, France

Hybrid

22-04-2025

Company Name: TheFork
Job Title: Senior Software Engineer - B2B - Restaurant Experience
Job Description: Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding The Best Dining Experience For Our Diners Community Or Boosting Restaurant Performance For Our Restaurateurs Partners Has Never Been Easier Thanks To Our Signature Products

TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What You Will Do

Your primary responsibility will involve close collaboration with the team leadership, which includes the Engineering Manager, Product Manager, and Product Designer, within the B2B Experience pillar. Our team is dedicated to enhancing TheFork Manager to become the leading solution in Europe for restaurants looking to digitalize their operations. Our main KPi is the usage made of TheFork Manager by Restaurants.

As a Senior Software Engineer, you will be expected to drive the team’s software development efforts, thanks to your seniority, consistently delivering high-quality features with minimum guidance.

You will guide the team to adopt engineering best practices and you will ensure the high performance of services in production under the team’s ownership.

You'll be integral in shaping architectural proposals, writing code, and implementing tests across all layers of our infrastructure, prioritizing monitoring and security.

Additionally, you'll play a key role in producing comprehensive technical documentation, managing the team's workload for efficient delivery, and conducting risk management in close coordination with the team leadership.

Who You Are

You Must Meet These Critical Qualifications

You have 8+ years of experience in software engineering

You bring hands-on experience and deep understanding of Node.js, TypeScript, React, and API development.
You’re comfortable navigating complex systems: microservices, CI/CD pipelines (GitHub Actions, Jenkins), Docker/Kubernetes, and cloud environments.
You have experience working in cross-functional teams and collaborating closely with product, design, and business.
You promote engineering best practices: quality, testing (TDD, BDD), documentation, observability (Grafana, Kibana), and system health.
You’re a clear and empathetic communicator, fluent in English (French is a plus).
You are highly organized and able to work independently, including in distributed/remote setups.
You think product-first: you empathize with customers and understand the business impact behind technical decisions.

You Can Impress With These Additions

Previous experience leading a fullstack or B2B SaaS product team.

Familiarity with RabbitMQ, PostgreSQL, and authentication protocols (JWT, OAuth2, etc.).
Experience working on high-availability systems and monitoring production environments at scale.
A track record of driving technical strategy and aligning engineering roadmaps with product goals
You already worked on features leveraging the power of AI

What We Offer You

An awesome team

A permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive fixed salary & bonus

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

Health insurance covered by the company

Financial support for birth, adoption, civil partnerships, or marriage

Transport allowance

Health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Amazing offices with dining, coffee points and leisure area

Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

Paris, France

Hybrid

24-04-2025

About the Company

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