NATO Communications and Information Agency (NCI Agency)

Company Name: NATO Communications and Information Agency (NCI Agency)
Job Title: IT Service Management Internship
Job Description: Primary Location

Belgium-Mons

NATO Body

NATO Communications and Information Agency (NCIA)

Schedule

Full-time

Application Deadline

16-Mar-2025, 6:59:00 PM

Salary (Pay Basis)

1,286.09

Grade

INTERN

For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliancefor nearly one billion citizens. The NATO Communications and Information Agency (NCIA) is NATO’s technology and cyber hub. We are a team of 3000 civilian and military staff, working together to connect all corners of NATO and maintain its Edge from 30 locations across the Alliance.

We are a key partner in NATO's Digital Transformation, working hand in hand with industry to provide technical solutions and expertise, facilitating political consultations and decision-making, and enabling multi-domain operations.

Our experts provide secure static and deployable communications infrastructure, satellite communications and information technology services, connected the Alliance’s forces, and strengthening NATO’s defence and deterrence posture. Fulfilling NCIA’s missions is possible because of our greatest force, our people. In order to reinforce NATO’s edge, we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us ensure seamless connectivity among Allied partner nations.

About The Program

The NCIA internship is a 6-month program based at one of our key hubs in The Netherlands, Belgium or Portugal. Our internship opportunities start from either 1 March or 1 September with the start date being dependent on the timeline to secure the required security clearance to work within the NATO community. During an internship, you will join and support a diverse international team and simultaneously learn from our experts via on-the-job training, working independently on purposeful projects or initiatives during your tenure.

About The Internship

Internship duration: 6 months

Location: Mons, Belgium

Service Management and Control (SMC) is accountable for the full lifecycle of support for Service Delivery Management that includes strategy, design, transition, operation and continuous service improvement. SMC enables standardised ways of working across the NATO enterprise, as well as strengthening network protection and enterprise stability via Change and Configuration Management. SMC provides the common components, toolsets, expertise, and human resources to support seamless, integrated and correlated management of services and automation support for key processes through integrated event, asset and Configuration Management. SMC also orchestrates product lines (Service Lines, CSUs) across the NCI Agency to achieve and exceed customer expectations within the terms and conditions of a given OLA/SLA.

Internship Duties will involve:

Change Management Support: Assist with processing, categorizing, assessing, reviewing, scheduling, implementing, and recording change requests.

Change Advisory Board (CAB): Support the setup and management of CAB and Emergency CAB meetings.

Cyber Security & Patching: Contribute to managing changes related to cybersecurity incidents and software patching.

Release & Deployment: Assist in software validation, deployment planning, lifecycle management, and stakeholder engagement.

Configuration Management: Support the tracking and management of configuration items using IT Service Management tools.

Reporting & Analysis: Assist with documentation, reporting, and process adherence across ITSM functions.

Communication & Planning: Contribute to coordination tasks, stakeholder communications, and project-related activities.

Documentation Standards: Gain experience in IT governance, compliance, and quality assurance documentation.

About you:

The valuable knowledge and experience that you bring to this role is:

Business administration :

Performs routine administration activities in a structured environment.Follows clear procedures and uses standard digital tools.Stores and files information following agreed procedures.Makes simple travel and meeting arrangements.

Change control :

Applies tools, techniques and processes to administer, track, log, report on change requests.Applies change control procedures for standard, low-risk changes.

Release and deployment :

Uses approved tools and techniques for specific deployment activities.Administers the recording of activities, logging of results and documents technical activities undertaken.

Eligibility Criteria

To be eligible to apply for our internship program, you will need to meet the following criteria:

You are a national of a NATO member country
You are currently studying towards a university-level degree or have recently graduated in the past 12 months
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. Most of the work of the NCI Agency is conducted in the English language.

We also request that you please attach the following documents to your application form:

Copy of the university degree you have completed and/or
Proof of ongoing studies with the dates clearly mentioned if you are still studying

Application Process:

The application process for an internship at NCIA is:

Ø Apply via the NCIA Careers site by 23:59 CET 16 th March 2025

Ø If selected to progress to the first stage evaluation this will consist of a logic, numeracy and behavioral gamification exercises in addition to on-demand video questions aligned to the requirements of the internship

Ø Virtual interviews will take place in the month of April

Ø Tentative offer to be presented to successful candidates in early May

Compensation

Belgium

You will be compensated at a fixed taxable rate of 1,286.09 EUR per month, based on 38 hours of work per week and for reasonable travel expenses to start on day 1 and to return to your home location once the internship is complete.

Thank you for your patience while we consider your application.To learn more about NCIA and our work, please visit our website .

NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.

Mons, Belgium

Hybrid

18-02-2025

Company Name: NATO Communications and Information Agency (NCI Agency)
Job Title: Network Security Engineer
Job Description: Primary Location

Belgium-Brussels

NATO Body

NATO Communications and Information Agency (NCIA)

Schedule

Full-time

Application Deadline

18-Mar-2025, 10:59:00 PM

Salary (Pay Basis)

4,565.36

Grade

NATO Grade G10

Who we are:

For 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brussels, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Brussels, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the NATO Headquarters and International and Military Staff. CSU Brussels enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.

We are looking for a driven and enthusiastic Network Security Engineer who will take on the following roles and responsibilities:

Operate cyber security gateway systems (firewalls, proxies, email gateway, VPNs, etc);
Assist with cyber security advice and provide Level 1, Level 2 support as required;
Execute the security incident management process and advise on improvements;
Support vulnerability assessments and Security Testing and Verification (ST&V) plans;
Responsible for monitoring of assigned systems and portions of the networks, including support to local cyber security training and awareness programs;

For a full list of duties, please review the job description on the NCI Agency career site.

Please note that the internal job title for this role is Cyber Security Infrastructure Specialist.

About you:

The valuable knowledge and experience that you bring to this role are:

Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
Experience working with cyber security gateway systems (firewalls: Palo Alto, Fortinet and Juniper, proxies, email gateway, VPNs, etc);
Extensive expertise in network security, firewalls, intrusion detection and prevention systems;
Practical experience identifying and mitigating security vulnerabilities;
Fluency in English, both written and spoken.

What we offer:

Genuinely meaningful work as part of the most successful alliance in history;
3 year contract with competitive tax-free salary and household and children’s allowances;
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
Excellent private health insurance scheme;
Generous annual leave of 30 days plus official holidays;
NATO Pension Scheme;
Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website .

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency career site.

Brussels, Belgium

On site

25-02-2025

Company Name: NATO Communications and Information Agency (NCI Agency)
Job Title: Cyber Security Infrastructure Specialists (PKI) – Multiple Roles
Job Description: Primary Location

Belgium-Mons

NATO Body

NATO Communications and Information Agency (NCIA)

Schedule

Full-time

Application Deadline

06-Apr-2025, 10:59:00 PM

Salary (Pay Basis)

7,970.25

Grade

NATO Grade G15-G17

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Mons, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join NATO Cyber Security Centre (NCSC), which is responsible for planning and executing all lifecycle management activities for cyber security. In executing this responsibility, NCSC provides specialist cyber security-related services covering the spectrum of scientific, technical, acquisition, operations, maintenance, and sustainment support, throughout the lifecycle of NATO Communications and Information Systems (CIS).

We are looking for driven and enthusiastic Cyber Security Infrastructure Specialists who will take on the following roles and responsibilities:

Design, implement, manage, and maintain the Public Key Infrastructure (PKI) systems;
Ensure the secure and reliable operation of the PKI services, supporting critical business functions and compliance requirements;
Drive the adoption of PKI practices for efficient deployment and management of PKI infrastructure;
Research and recommend emerging technologies, tools, and best practices for PKI and cryptographic services;
Lead the deployment of new NPKI-related tools, features, and enhancements, ensuring seamless integration with existing infrastructure;
Track and evaluate team performance, providing feedback and addressing issues.

Note that we have two different types of roles open:

Senior Cyber Security Infrastructure Specialist – G17 – 2 posts - for a full list of duties review the job description on the NCI Agency career site. Salary: 7970.25.44 EUR monthly.
Cyber Security Infrastructure Specialist – G15 – 3 posts - for a full list of duties review the job description on the NCI Agency career site. Salary: 6467.30 EUR monthly.

Your performance during the recruitment process will be the primary factor in determining the post and grade you will be offered (if applicable).

About you:

The valuable knowledge and experience that you bring to this role are:

Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2/3 years post-related experience.Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6/10 years extensive and progressive expertise in duties related to the function of the post;
At least 2/3 years practical experience of designing, implementing, and maintaining security infrastructure;
5+ years of experience in managing critical PKI systems with minimum of 50.000 customers or comparable cryptographic infrastructures;
Expertise in NPKI technologies, including X.509 certificates, Certificate Authorities, and related protocols (e.g., OCSP, CRL, S/MIME);
Experience with Microsoft Active Directory Certificate Services (ADCS) or other enterprise PKI solutions (e.g., Venafi, DigiCert, EJBCA);
Strong understanding of cryptography, encryption algorithms, and secure key management practices;
Practical experience identifying and mitigating security vulnerabilities;
At least 2 years of experience in management of CMS (Card Management System);
Proven leadership skills with the ability to manage and coordinate a technical team;
Experience with HSMs and their integration with PKI systems;
Proficiency in system administration (Windows/Linux), network security, and troubleshooting;
Familiarity with compliance frameworks and standards (e.g., NIST);
Ability and desire to stay up to date with the latest security technologies and trends;
Strong communication and analytical skills;
Fluency in English, both written and spoken.

Please note that the work is conducted mainly on site in Mons, Belgium.

What we offer:

Genuinely meaningful work as part of the most successful alliance in history;
3 year contract with competitive tax-free salary and household and children’s allowances;
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
Excellent private health insurance scheme;
Generous annual leave of 30 days plus official holidays;
NATO Pension Scheme;
Development programs such as professional training, wellbeing, and more.

To learn more about NCI Agency and our work, please visit our website .

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found here via the NCI Agency career site.

Mons, Belgium

On site

27-02-2025

Company Name: NATO Communications and Information Agency (NCI Agency)
Job Title: Principal Technician (Service Desk)
Job Description: Primary Location

Belgium-Brussels

NATO Body

NATO Communications and Information Agency (NCIA)

Schedule

Full-time

Application Deadline

26-Mar-2025, 3:59:00 PM

Salary (Pay Basis)

5,195.80

Grade

NATO Grade G12

Who we are:

For 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brussels, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Brussels, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the NATO Headquarters and International and Military Staff. CSU Brussels enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.

We are looking for a driven and enthusiastic Principal Technician (Service Desk) who will take on the following roles and responsibilities:

Provides superior customer service and responsiveness that inspires confidence with the customer;
Applies advanced problem solving skills and experiences in problem fault resolution;
Creates, maintains, and utilizes standard operating procedures, processes and support documentation;
Validates and assures escalation processes are monitored for SLA compliance;
Establishes strong working relations with customers and team members;
Advises, assists, and manages a team of technicians;

For a full list of duties, please review the job description on the NCI Agency career site.

Please note that the internal job title for this role is Principal Technician (Customer Service Desk).

About you:

The valuable knowledge and experience that you bring to this role are:

Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
Management experience of a team from 2 to 5 technicians;
Experience of Windows Server, Windows Operating Systems, MS Office, PC Hardware, Networking. Hardware, Networking Protocols, Desktop Troubleshooting, Telephony, Network;
Security, SCCM software deployment, SCCM remote desktop management;
Extensive experience in end user support in general;
Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload.
Extensive experience in performing user administration in MS Active Directory and Exchange;
Experience of Outlook configuration and administration and troubleshooting in an MS exchange environment;
ITIL 4 Foundation knowledge;
Fluency in English and (ideally) Elementary Proficiency in French, both written and spoken.

What we offer:

Genuinely meaningful work as part of the most successful alliance in history;
3 year contract with competitive tax-free salary and household and children’s allowances;
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
Excellent private health insurance scheme;
Generous annual leave of 30 days plus official holidays;
NATO Pension Scheme;
Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website .

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency career site.

Brussels, Belgium

On site

05-03-2025

NATO Communications and Information Agency (NCI Agency)

About the Company

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