NATO Communications and Information Agency (NCI Agency)

IT Service Management Internship

Hybrid

Mons, Belgium

Full Time

18-02-2025

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Job Specifications

Primary Location

Belgium-Mons

NATO Body

NATO Communications and Information Agency (NCIA)

Schedule

Full-time

Application Deadline

16-Mar-2025, 6:59:00 PM

Salary (Pay Basis)

1,286.09

Grade

INTERN

For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliancefor nearly one billion citizens. The NATO Communications and Information Agency (NCIA) is NATO’s technology and cyber hub. We are a team of 3000 civilian and military staff, working together to connect all corners of NATO and maintain its Edge from 30 locations across the Alliance.

We are a key partner in NATO's Digital Transformation, working hand in hand with industry to provide technical solutions and expertise, facilitating political consultations and decision-making, and enabling multi-domain operations.

Our experts provide secure static and deployable communications infrastructure, satellite communications and information technology services, connected the Alliance’s forces, and strengthening NATO’s defence and deterrence posture. Fulfilling NCIA’s missions is possible because of our greatest force, our people. In order to reinforce NATO’s edge, we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us ensure seamless connectivity among Allied partner nations.

About The Program

The NCIA internship is a 6-month program based at one of our key hubs in The Netherlands, Belgium or Portugal. Our internship opportunities start from either 1 March or 1 September with the start date being dependent on the timeline to secure the required security clearance to work within the NATO community. During an internship, you will join and support a diverse international team and simultaneously learn from our experts via on-the-job training, working independently on purposeful projects or initiatives during your tenure.

About The Internship

Internship duration: 6 months

Location: Mons, Belgium

Service Management and Control (SMC) is accountable for the full lifecycle of support for Service Delivery Management that includes strategy, design, transition, operation and continuous service improvement. SMC enables standardised ways of working across the NATO enterprise, as well as strengthening network protection and enterprise stability via Change and Configuration Management. SMC provides the common components, toolsets, expertise, and human resources to support seamless, integrated and correlated management of services and automation support for key processes through integrated event, asset and Configuration Management. SMC also orchestrates product lines (Service Lines, CSUs) across the NCI Agency to achieve and exceed customer expectations within the terms and conditions of a given OLA/SLA.

Internship Duties will involve:

Change Management Support: Assist with processing, categorizing, assessing, reviewing, scheduling, implementing, and recording change requests.

Change Advisory Board (CAB): Support the setup and management of CAB and Emergency CAB meetings.

Cyber Security & Patching: Contribute to managing changes related to cybersecurity incidents and software patching.

Release & Deployment: Assist in software validation, deployment planning, lifecycle management, and stakeholder engagement.

Configuration Management: Support the tracking and management of configuration items using IT Service Management tools.

Reporting & Analysis: Assist with documentation, reporting, and process adherence across ITSM functions.

Communication & Planning: Contribute to coordination tasks, stakeholder communications, and project-related activities.

Documentation Standards: Gain experience in IT governance, compliance, and quality assurance documentation.

About you:

The valuable knowledge and experience that you bring to this role is:

Business administration :

Performs routine administration activities in a structured environment.Follows clear procedures and uses standard digital tools.Stores and files information following agreed procedures.Makes simple travel and meeting arrangements.

Change control :

Applies tools, techniques and processes to administer, track, log, report on change requests.Applies change control procedures for standard, low-risk changes.

Release and deployment :

Uses approved tools and techniques for specific deployment activities.Administers the recording of activities, logging of results and documents technical activities undertaken.

Eligibility Criteria

To be eligible to apply for our internship program, you will need to meet the following criteria:

You are a national of a NATO member country
You are currently studying towards a university-level degree or have recently graduated in the past 12 months
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. Most of the work of the NCI Agency is conducted in the English language.

We also request that you please attach the following documents to your application form:

Copy of the university degree you have completed and/or
Proof of ongoing studies with the dates clearly mentioned if you are still studying

Application Process:

The application process for an internship at NCIA is:

Ø Apply via the NCIA Careers site by 23:59 CET 16 th March 2025

Ø If selected to progress to the first stage evaluation this will consist of a logic, numeracy and behavioral gamification exercises in addition to on-demand video questions aligned to the requirements of the internship

Ø Virtual interviews will take place in the month of April

Ø Tentative offer to be presented to successful candidates in early May

Compensation

Belgium

You will be compensated at a fixed taxable rate of 1,286.09 EUR per month, based on 38 hours of work per week and for reasonable travel expenses to start on day 1 and to return to your home location once the internship is complete.

Thank you for your patience while we consider your application.To learn more about NCIA and our work, please visit our website .

NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.

About the Company

We are NATO's technology and cyber experts. We are a team of 3,000 civilian and military staff members, located in 29 sites throughout Europe and North America. We help NATO and its member countries communicate and work together to fulfil their mission - preserve peace and security for nearly one billion citizens. The Agency is on the frontlines against cyber threats, protecting NATO's networks 24 hours a day, seven days a week, to prevent debilitating attacks. Our experts provide capabilities and services that are crit... Know more

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