NATO Communications and Information Agency (NCI Agency)

IT Service Management Internship

Hybrid

Mons, Belgium

Full Time

18-02-2025

Share this job:

Score my CV

Job Specifications

Primary Location

Belgium-Mons

NATO Body

NATO Communications and Information Agency (NCIA)

Schedule

Full-time

Application Deadline

16-Mar-2025, 6:59:00 PM

Salary (Pay Basis)

1,286.09

Grade

INTERN

For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliancefor nearly one billion citizens. The NATO Communications and Information Agency (NCIA) is NATO’s technology and cyber hub. We are a team of 3000 civilian and military staff, working together to connect all corners of NATO and maintain its Edge from 30 locations across the Alliance.

We are a key partner in NATO's Digital Transformation, working hand in hand with industry to provide technical solutions and expertise, facilitating political consultations and decision-making, and enabling multi-domain operations.

Our experts provide secure static and deployable communications infrastructure, satellite communications and information technology services, connected the Alliance’s forces, and strengthening NATO’s defence and deterrence posture. Fulfilling NCIA’s missions is possible because of our greatest force, our people. In order to reinforce NATO’s edge, we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us ensure seamless connectivity among Allied partner nations.

About The Program

The NCIA internship is a 6-month program based at one of our key hubs in The Netherlands, Belgium or Portugal. Our internship opportunities start from either 1 March or 1 September with the start date being dependent on the timeline to secure the required security clearance to work within the NATO community. During an internship, you will join and support a diverse international team and simultaneously learn from our experts via on-the-job training, working independently on purposeful projects or initiatives during your tenure.

About The Internship

Internship duration: 6 months

Location: Mons, Belgium

Service Management and Control (SMC) is accountable for the full lifecycle of support for Service Delivery Management that includes strategy, design, transition, operation and continuous service improvement. SMC enables standardised ways of working across the NATO enterprise, as well as strengthening network protection and enterprise stability via Change and Configuration Management. SMC provides the common components, toolsets, expertise, and human resources to support seamless, integrated and correlated management of services and automation support for key processes through integrated event, asset and Configuration Management. SMC also orchestrates product lines (Service Lines, CSUs) across the NCI Agency to achieve and exceed customer expectations within the terms and conditions of a given OLA/SLA.

Internship Duties will involve:

Change Management Support: Assist with processing, categorizing, assessing, reviewing, scheduling, implementing, and recording change requests.

Change Advisory Board (CAB): Support the setup and management of CAB and Emergency CAB meetings.

Cyber Security & Patching: Contribute to managing changes related to cybersecurity incidents and software patching.

Release & Deployment: Assist in software validation, deployment planning, lifecycle management, and stakeholder engagement.

Configuration Management: Support the tracking and management of configuration items using IT Service Management tools.

Reporting & Analysis: Assist with documentation, reporting, and process adherence across ITSM functions.

Communication & Planning: Contribute to coordination tasks, stakeholder communications, and project-related activities.

Documentation Standards: Gain experience in IT governance, compliance, and quality assurance documentation.

About you:

The valuable knowledge and experience that you bring to this role is:

Business administration :

Performs routine administration activities in a structured environment.Follows clear procedures and uses standard digital tools.Stores and files information following agreed procedures.Makes simple travel and meeting arrangements.

Change control :

Applies tools, techniques and processes to administer, track, log, report on change requests.Applies change control procedures for standard, low-risk changes.

Release and deployment :

Uses approved tools and techniques for specific deployment activities.Administers the recording of activities, logging of results and documents technical activities undertaken.

Eligibility Criteria

To be eligible to apply for our internship program, you will need to meet the following criteria:

You are a national of a NATO member country
You are currently studying towards a university-level degree or have recently graduated in the past 12 months
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. Most of the work of the NCI Agency is conducted in the English language.

We also request that you please attach the following documents to your application form:

Copy of the university degree you have completed and/or
Proof of ongoing studies with the dates clearly mentioned if you are still studying

Application Process:

The application process for an internship at NCIA is:

Ø Apply via the NCIA Careers site by 23:59 CET 16 th March 2025

Ø If selected to progress to the first stage evaluation this will consist of a logic, numeracy and behavioral gamification exercises in addition to on-demand video questions aligned to the requirements of the internship

Ø Virtual interviews will take place in the month of April

Ø Tentative offer to be presented to successful candidates in early May

Compensation

Belgium

You will be compensated at a fixed taxable rate of 1,286.09 EUR per month, based on 38 hours of work per week and for reasonable travel expenses to start on day 1 and to return to your home location once the internship is complete.

Thank you for your patience while we consider your application.To learn more about NCIA and our work, please visit our website .

NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.

About the Company

We are NATO's technology and cyber experts. We are a team of 3,000 civilian and military staff members, located in 29 sites throughout Europe and North America. We help NATO and its member countries communicate and work together to fulfil their mission - preserve peace and security for nearly one billion citizens. The Agency is on the frontlines against cyber threats, protecting NATO's networks 24 hours a day, seven days a week, to prevent debilitating attacks. Our experts provide capabilities and services that are crit... Know more

Related Jobs

Company Name: AFD Technologies
Job Title: Scrum master H/F
Job Description: Description du poste et Missions Facilitation du cadre Agile Organiser et animer les cérémonies Scrum (Daily Stand-up, Sprint Planning, Sprint Review, Rétrospective). Accompagner l’équipe dans l’adoption et l’amélioration continue des pratiques Agile. Supprimer les obstacles et s’assurer que l’équipe dispose des ressources nécessaires. Encourager la collaboration et la communication au sein de l’équipe. Amélioration continue et performance de l’équipe Mettre en place des indicateurs de performance Agile (velocity, burndown chart, lead time, etc.). Favoriser une culture du feedback et d’apprentissage continu. Aider l’équipe à identifier et à résoudre les dysfonctionnements. Sensibiliser les équipes aux bonnes pratiques du développement agile. Accompagnement des parties prenantes Collaborer étroitement avec le Product Owner pour garantir un backlog clair et bien priorisé. Assurer la communication entre les équipes de développement, le Product Owner et les parties prenantes. Former et sensibiliser les équipes métier aux principes Agiles. Gestion des risques et résolution des problèmes Identifier et anticiper les risques pouvant impacter les sprints. Aider à la résolution des conflits et proposer des solutions adaptées. Assurer une veille méthodologique et technologique. Compétences requises Compétences techniques Maîtrise du cadre Scrum et des méthodologies Agile (Kanban, SAFe, LeSS, etc.). Expérience en animation des cérémonies Agile. Connaissance des outils de gestion Agile (JIRA, Confluence, Trello, Azure DevOps). Compréhension des enjeux du développement logiciel et des cycles de vie produit. Compétences Comportementales (Soft Skills) Excellentes compétences en communication et en leadership. Capacité à fédérer et motiver une équipe. Esprit analytique et aptitude à la résolution de problèmes. Pédagogie et capacité d’adaptation. Profil recherché Formation : Bac +3 à Bac +5 en informatique, gestion de projet ou équivalent. Expérience : Minimum [X] années d’expérience en tant que Scrum Master ou dans un rôle Agile Certifications souhaitées : PSM I / II (Professional Scrum Master) CSM (Certified Scrum Master) SAFe Agilist / SAFe Scrum Master Informations utiles Localisation Bruxelles, Belgique - pas de déplacement Contrat CDI Salaire 40000,00 à 50000,00 EUR par an Niveau de qualification Ingénieur/Cadre/Bac +5 Expérience 1 à 7 ans Modalités de travail Temps complet Fonction Informatique - Développement Secteur Secteur informatique/ESN Télétravail Occasionnel Qui sommes nous ? AFD.TECH Paris France AFD.TECH part of Accenture, spécialiste du conseil en IT et Télécommunications, a rejoint le groupe Accenture en 2022. Accenture est le Leader mondial des services aux entreprises et administrations, avec une expertise de pointe dans les domaines du numérique, du cloud, et de la sécurité. C’est aussi une communauté de plus de 730 000 talents et une mission commune : réaliser la promesse technologique alliée à l’ingéniosité humaine. En 2025, AFD.Tech, filiale d’Accenture, regroupe plus de 2000 talents répartis dans 3 pays (France, Belgique et Maroc), pour un chiffre d’affaires annuel de plus de 130M€.

Company Name: Extia
Job Title: Software Engineer Python H/F
Job Description: Vous souhaitez rejoindre une entreprise qui place l’humain au cœur de ses préoccupations ? On vous attend chez Extia ! Société de conseil spécialisée dans les métiers de l’IT et du digital, Extia privilégie depuis sa création en 2007 une approche qui allie performance et bien-être au travail. Une vision de l’entreprise partagée aujourd’hui par plus de 2 500 Extiens en France et à l'international et récompensée par le label Great Place to Work® depuis 13 ans ! Nous croyons en l'égalité des chances et nous offrons à chaque candidat la possibilité de révéler son potentiel, sans distinction et de quelque nature qu'elle soit. Chez Extia, c’est « D’abord qui, ensuite quoi » alors, allons-y ! D'abord qui Analytique, vous avez une âme d’enquêteur et les énigmes n’ont aucun secret pour vous, Ingénieux, votre imagination débordante vient à bout de chaque problématique, Force de proposition, vous êtes le roi des nouvelles idées pour améliorer les projets, Bon communiquant, vous êtes adepte des formations, des feedbacks… de tous types d’échanges en fait. Ensuite quoi Au sein d'une équipe dynamique, vous serez amené à : Prendre en compte les spécifications fonctionnelles, analyser, définir le problème et les exigences Concevoir la solution technique et créer de nouvelles applications (web, services, APIs) en sélectionnant les frameworks appropriés Estimer la charge de travail Développer (et faire les tests unitaires) en respectant les bonnes pratiques de code, et documenter Maintenir les services existants et assurer leur fiabilité Rapporter l'avancée des tâches et actions de façon hebdomadaire Assurer et garantir la livraison, et le respect des deadlines Collaborer et partager son expérience avec d'autres équipes Profil recherché Diplômé d'une école d'ingénieurs ou équivalent (Bac +5) : Vous justifiez d'une expérience de 2 ans minimum réussie en développement, Vous disposez d’une maîtrise du langage Python et Flask, et libraries comme Pandas, FastAPI et Dash, Vous disposez d’une connaissance en développement front-end avec Angular ou React, Vous disposez d'une connaissance DevOps, incluant compréhension et expérience avec Jenkins, Azure DevOps et Kubernetes, Vous êtes familier avec les plateformes cloud comme AWS et Azure, Vous avez l’esprit créatif qui vous permet de proposer des solutions innovantes, Vous parlez couramment anglais PROCESSUS DE RECRUTEMENT Échangez avec un ou une chargée de recrutement pour un premier contact téléphonique Rencontrez un ou une Ingénieure d’Affaires (Business Manager) sur vos souhaits d’évolution Approfondissez avec nos responsables et directeurs d’agence pour connaître la vision de l'agence Selon votre profil, des tests ou entretiens techniques pourront vous être demandés. Tout au long du processus, vous pourrez échanger avec nos consultants pour en savoir + sur leur quotidien chez nous ! PACKAGE SALARIAL Chez Extia Belgique IT, la transparence fait partie intégrante de l'expérience positive, voici un aperçu des éléments de package salarial dont peuvent profiter nos collaborateurs, sous réserve d'éligibilité Voiture de société ou budget mobilité Chèques repas & Ecocheque Assurance groupe Frais de représentation Plan cafétéria / Flex Income Plan Primes d'apport d'affaire, de cooptation et de formation 20 jours de congés légaux + 12 jours de récupération Ces informations sont communiquées à titre indicatif et seront abordées plus en détails lors du processus de recrutement. LES PETITS PLUS 250 événements par an pour rencontrer tes collègues et des locaux feel good Des formations, conférences et une plateforme d'e-learning avec LinkedIn pour monter en compétences #greatplacetolearn Des Communautés Métiers et du Mentorat pour partager son expertise et en apprendre sur de nombreux sujets #greatplacetoshare Une communauté de e-sport : Extia Gaming ! #greatplacetoplay Envie d’évoluer ? Grâce à notre politique de mobilité interne, explorez de nouvelles opportunités en France ou dans l’un de nos 7 autres pays !

Company Name: J-Tec Material Handling
Job Title: Process and Concept Engineer
Job Description: Position Process and Concept Engineer Location Kapellen (BE) Contract type Permanent General Description J-Tec Material Handling is part of the Katoen Natie group of companies. Katoen Natie is a global logistics and applied engineering provider. To optimally serve its customers, the organization is decentralized in business units. Each business unit acts independently and offers its clients tailor made solutions. J-Tec Material Handling is the process engineering business unit of the group, offering material handling and process engineering solutions to the industry market leaders, in the chemical and food industries all over the world. We design and build turnkey process installations for our customers. Our company always strives to make a difference in terms of creativity, flexibility and performance. We execute both green- and brownfield projects of different sizes with an average implementation time of one to two years. We are a fast growing company with an international team of more than 270 employees (and counting). We have offices in Belgium, Spain, Thailand and the US. Job Description As a Process and Concept engineer you will be responsible for creating customized process solutions for our industrial clients in the food and chemical industry. You’ll get the opportunity to specialize in the conceptual design of high-technological process installations. You’ll be responsible to develop and (help) present process solutions for our customers needs, based on provided product and process information. You use your technical knowledge and creativity to provide your customer with the best possible ingenious solution. As a part of the specialized sales team, you will cooperate closely with the key account manager and form a dedicated team. Your profile You are in the possession of a higher technical degree. You have by preference a first work experience. You're eager to learn and interested in the latest technology developments and possess a broad technical knowledge. You possess analytical and creative skills and good communicative and language skills (at least Dutch and English, French is an asset) You like to work independently but at the same time you are also looking for a team of which you can be a part and from which you can learn and motivate each other. Required Experience 5 years We offer A challenging function in a professional and progressive environment, where personal development is important. You will be part of a team of experienced and highly motivated colleagues. To promote the nice collaboration, we organize frequently afterwork drinks or teambuilding activities. Internal and external training to specialise in our business and support the growth of your skills and competences. A varied position in a growing, international company, with a flat hierarchy and short communication lines. Future international job opportunities (Thailand / USA) An attractive and competitive salary package with extra-legal benefits: company car, mealvouchers (8€ / day), ecocheques (250€ / year), bicycle lease, ... Flexibility in the organisation and fulfilment of your job, flexible working hours and the possibility to work from home.

Company Name: Fujitsu
Job Title: ServiceNow Developer (100% Remote)
Job Description: Fujitsu is looking for a ServiceNow Developer to work on a project within the EU Institutions, in Brussels. Location: REMOTE (within the EU Zone) ServiceNow Developer – HR Service Delivery (HRSD) Key Areas of Expertise: HRSD, Employee ServiceCenter, HR Workspace HR Services Configuration – Design and implement HR services, case management, and workflows tailored to business needs. Appointment Booking for HRSD – Configure and customize the appointment booking feature for HR users and managers. Record Producers – Develop and enhance record producers to streamline HR case creation and employee self-service. HR Integrations (Future Focus) – Planning and implementing integrations between ServiceNow HRSD and external HR systems, leveraging Integration Hub and APIs. Tools & Technologies: ServiceNow HRSD Module Flow Designer & Workflow Editor Integration Hub (future focus) Service Catalog & Record Producers Business Rules & Script Includes Languages: English Contract: Freelance