Project Manager - Implementations, O365 Our exciting start-up client are actively looking for a new Project Manager (Implementations, O365) to join their team on a part-time basis pf 3 days per week. Our client are a very exciting new firm who operate as a virtual CTO/IT Director etc. They have a very strong business model of building entire platforms and then supporting clients for years after. This Project Manager (Implementations, O365) role will assist on a range of projects to support the firms business model, which have a heavy involvement around implementations and O365 etc. and to be considered it's ideal that you: Are looking for part time work (3 days per week) Have 3 + Years experience withing project management Experience with implementation projects Open to a wide variety of projects Personal Attributes and Skills Will take ownership and responsibility for quality and output of work. Show attention to detail and initiative to drive work forward. Great customer service skills. Good email and voice communication skills. Polite and punctual. Able to actively work with the team and individually. Will contribute to the team and responds positively to the contribution of others. Understands the importance of technical documents and to develop this skill.

Audio Visual (AV) Coordinator - Law Firm, AV, Audio Visual, Conferencing tools Our top tier international law firm client are currently looking to take on a new Audio Visual (AV) Coordinator (Law Firm, AV, Audio Visual, Conferencing tools) on a permanent basis. The firm are going through a major business transformation which has taken them from a static mid-sized firm to an extremely fast growing and innovative law firm. This Audio Visual (AV) Coordinator (Law Firm, AV, Audio Visual, Conferencing tools) role will be responsible for supporting a new office moving taking place over the coming months and ensuring the AV spaces are set-up and running correctly. to be considered for this Audio Visual (AV) Coordinator (Law Firm, AV, Audio Visual, Conferencing tools) role. it's ideal you have: Ideal but not required law firm experience 1-3 years within AV support Strong understanding of Microsoft products (MS Teams, 365, Teams rooms etc) Main duties for the role: Troubleshooting AV problems General Meeting room set up & support Confident at assisting stakeholders (with booking rooms, managing account access, custom room setups, general support work etc ) Managing the AV calendar Strong understanding of MS Teams and MS Teams rooms. (Microsoft 700 training a big plus point). Awareness of Premiere Pro. (Not a must but a big plus point).

Technical Support Engineer - Meraki, UBNT, Ubiquiti, WatchGuard Our exciting start-up client are actively looking for a new Technical Support Engineer (Meraki, UBNT, Ubiquiti, WatchGuard) to join their team on a permanent basis. Our client are a very exciting new firm who operate as a virtual CTO/IT Director etc. They have a very strong business model of building entire platforms and then supporting clients for years after. This Technical Support Engineer (Meraki, UBNT, Ubiquiti, WatchGuard) role will work closely with the CTO and senior solutions consultants on integration and support projects and gain exposure to Azure, DevOps, O365 and more! To be considered for this Technical Support Engineer (Meraki, UBNT, Ubiquiti, WatchGuard) role, it's ideal you have: Experience with networking technologies such as: Meraki, UBNT (Ubiquiti), WatchGuard 3 + Years within technical support Ideal professional services experience Responsibilities: Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer/server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.

IT Trainer - Tech Trainer, Technology Trainer, Information Technology Trainer Our leading global law firm client is looking for a dynamic IT Trainer (Tech Trainer, Technology Trainer, Information Technology Trainer) on a permanent basis to be responsible for delivering technology training to the firms internal clients, which include both lawyers and business professionals. IT Trainer (Tech Trainer, Technology Trainer, Information Technology Trainer) opportunity will suit a modern IT Trainer who understands/has an interest in AI and video training, training as it was is being phased out. There will still be a need for some classroom work, but for training to be a true enabler, they want a modern forward thinking trainer who will look to provide an ultra personal, tailored service to the business. The main responsibilities for this IT Trainer (Tech Trainer, Technology Trainer, Information Technology Trainer) are: Professional Training Delivery: Provide technology training both in-person and remotely to our UK clients and our clients globally to support other regions New Joiner Inductions: Inducting new joiners to the firm Technology Training and Advisory: Supporting our wider teams with technology training and advisory High Quality Training Materials: Create and deliver high quality training material which optimises the use of team time and resources eLearning Development: Develop eLearning courses, videos and other online tools to provide short, self-help methods of supporting our users globally Incorporate Consumer Market Trends: Take the trends and best practice from the consumer market (YouTube videos etc) and bring them into the corporate environment. Tech Hub Support Integrating into a Dynamic Team: Collaborate with a forward-thinking team that leads by example and embraces cutting-edge technologies, including AI, to drive innovation and excellence. Blended Learning & Development Delivery: Design and deliver a comprehensive L&D program that combines various methods, including 1-2-1 sessions within the Tech Hub, to cater to diverse learning needs. Utilising Latest Technologies: Leverage the latest technological advancements to enhance training effectiveness and ensure learners are equipped with up-to-date skills and knowledge. Supporting Continuous Improvement: Actively contribute to the continuous improvement of training programs by incorporating feedback and staying abreast of industry trends and best practices. Tech Hub Concierge: Acting as a concierge by logging clients into our Tech Hub and guiding them to the right person to resolve their queries. 121 Training Sessions and Live Demonstrations: Hosting 121 training sessions and live demonstrations to help clients make the most of their technology. L&D Advisory and Occasional Assistance: Providing L&D advisory and on rare occasions assistance with opening or closing the tech hub may be required. Practice Area Support Enhancing User Knowledge: Increase the functional knowledge of our users through a mix of eLearning and written material, Tech Bars, training and 1-2-1 desk-side visits ServiceNow Call Management: Own, resolve and escalate ServiceNow calls, working with other resolution teams when necessary. Where calls need to be escalated to another team, ensure that ownership has been transferred Adapting to Technological Changes: Ensure that you continue to adapt to the ever changing face of technology, with users having services on many different hardware and software platforms Apply now

Service Support Engineer - Second Line, 2nd Line, Service Desk Our UK based law firm client are actively looking to take on a new Service Support Analyst (Second Line, 2nd Line, Service Desk) on a permanent basis. This role will be operating as the first point of contact for any users reporting any technical issues to the service desk. The role requires a strong customer service focus with prompt response and efficient resolution. The right person for this Service Support Analyst (Second Line, 2nd Line, Service Desk) role will be confident and customer facing. Additionally if you have the following experience that will be extremely beneficial: Experience working on a service/help desk environment Ideal but not required law firm experience Solid understanding of Microsoft products such as (win 10/11, Exchange, AD, Teams etc.) The main responsibilities include, but will not be limited to: You will be the first point of contact for any users reporting problems to the Service Desk, with a keen focus on customer service and prompt response times. Log, update and close all calls received in the call logging system, whether received via telephone, email or in person. Ensure the Service Desk phone is answered at all times within core support hours. Carry out meeting room set ups, using AV equipment in offices. Promote and nurture a customer focused and performance driven culture within the IT Department. Suggest areas for improvement and take ownership of initiatives based on colleague and user feedback. Maintain at all times a professional, friendly and customer service based approach in interactions with customers and internal colleagues. Keep and maintain a safe and tidy working environment. Escalate to the Service Desk Manager any major or ongoing problems that might affect business operations. Maintain a daily awareness of the status of open faults awaiting resolution, and to provide feedback on such faults to the call originator, at periods suggested by them. Manage all incidents, requests and problems to a high level of customer service ensuring the needs of the business are given the highest priority in-line with IT policy and procedure. Carry out project work as required whilst adhering to deadlines and priority levels. If in doubt over competing priorities seek guidance from project management or line management immediately. Manage Service Support Team work queue as per call handling guidelines. Cover a shift pattern between Mon-Fri 08:00-19:00 as required. Occasional travel to regional office Ensure all desktop related IT assets as specified by the Configuration Management Policy are entered into the CMDB and track as per the policy.

Service Support Analyst - First Line, 1st Line, Helpdesk Our UK based law firm client are actively looking to take on a new Service Support Analyst (First Line, 1st Line, Helpdesk) on a permanent basis. This role will be operating as the first point of contact for any users reporting any technical issues to the service desk. The role requires a strong customer service focus with prompt response and efficient resolution. The right person for this Service Support Analyst (First Line, 1st Line, Helpdesk) role will be confident and customer facing. Additionally if you have the following experience that will be extremely benficial: Experience working on a service/help desk environment Ideal but not required law firm experience Solid understanding of Microsoft products such as (win 10/11, Exchange, AD, Teams etc.) The main responsibilities include, but will not be limited to: You will be the first point of contact for any users reporting problems to the Service Desk, with a keen focus on customer service and prompt response times. Log, update and close all calls received in the call logging system, whether received via telephone, email or in person. Ensure the Service Desk phone is answered at all times within core support hours. Carry out meeting room set ups, using AV equipment in offices. Promote and nurture a customer focused and performance driven culture within the IT Department. Suggest areas for improvement and take ownership of initiatives based on colleague and user feedback. Maintain at all times a professional, friendly and customer service based approach in interactions with customers and internal colleagues. Keep and maintain a safe and tidy working environment. Escalate to the Service Desk Manager any major or ongoing problems that might affect business operations. Maintain a daily awareness of the status of open faults awaiting resolution, and to provide feedback on such faults to the call originator, at periods suggested by them. Manage all incidents, requests and problems to a high level of customer service ensuring the needs of the business are given the highest priority in-line with IT policy and procedure. Carry out project work as required whilst adhering to deadlines and priority levels. If in doubt over competing priorities seek guidance from project management or line management immediately. Manage Service Support Team work queue as per call handling guidelines. Cover a shift pattern between Mon-Fri 08:00-19:00 as required. Occasional travel to regional office Ensure all desktop related IT assets as specified by the Configuration Management Policy are entered into the CMDB and track as per the policy.