Support Engineer - 2nd line
Hybrid
Fareham, United Kingdom
£ 32,000 / year
Full Time
04-12-2024
Job Specifications
Support Engineer - Service desk and Networking
Hampshire, Fareham area + hybrid working options
£28-32,000 + benefits
We have an exciting opportunity to join an established business with as a Support Engineer/Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 1st line engineer's or 2nd line engineers looking for a new opportunity when they can progress.
As a Software Support Engineer your role will be fundamental in supporting customers with queries related to the company's core IT Networking and Telco products. The company have continued to grow and are looking to expand their team as they take on more new business. This company offers a friendly collaborative environment, progression opportunities, structured training.
Requirements:
Prior experience in an IT Support or Service Desk Support in a Microsoft environment
Commercial experience of supporting Networking and Server support requests
A customer service-oriented attitude - ideally will have solved external customer support requests
A passion for solving complex problems and the ability to learn new skills quickly
Strong communicator, able to work effectively in a team environment
Desirable:
Telecom support experience - VOIP, SIP or similar
The company can accommodate home working 2 days per week.
If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website or LinkedIn.
All candidates applying must be UK-based and be eligible to work in the UK.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
About the Company
Spectrum IT Recruitment is a Software & Technology recruitment specialist formed in 2008 with the purpose of delivering customer driven services to the Software, Web and Technology sectors across the South of England. Established for 15 years, employing 30 staff and demonstrating year on year growth, Spectrum IT is one the UK's leading IT recruitment agencies with a strong brand name and a reputation of professionalism and integrity. Our success is built on strong moral values and providing first class customer service t... Know more
Related Jobs
- Company Name
- Scot Lewis Associates
- Job Title
- Senior Salesforce Developer
- Job Description
- Are you a seasoned Salesforce Developer ready to take the lead? We're looking for a Senior Salesforce Developer to lead a talented team, drive innovation, and deliver transformational Salesforce solutions across multiple clouds. Key Requirements: Expertise in Apex, JavaScript, Lightning components, and Salesforce DX. Experience across multiple Salesforce Clouds, such as Sales, Service, and ExperienceClouds. Strong leadership abilities to coach developers and drive process improvement. Salesforce certification (eg, Platform Developer I) is required. If you're passionate about driving impact through innovative technology, we want to hear from you! Please send an updated CV and we can schedule a call.
- Company Name
- Scot Lewis Associates
- Job Title
- Salesforce Developer
- Job Description
- Are you a Salesforce Developer looking for your next challenge? Join a dynamic team dedicated to creating technology solutions that make a difference. You'll work with cutting-edge Salesforce platforms, including Sales, Service, and CPQ Clouds, to enhance customer experiences and support business transformation. Key Requirements: Proficiency in Apex, JavaScript, and Lightning components. Experience in Salesforce DX, Agile methodologies, and DevOps. Exposure to integrated tools like JIRA, Confluence, or Adobe Sign is a bonus. Salesforce certification (eg, Platform Developer I) is required. This is your chance to work on impactful projects, enhance your skills, and contribute to an organization focused on "Technology for Good." For more details, please send an up to date CV and we'll arrange a call.
- Company Name
- Comtecs Ltd
- Job Title
- 3rd Line Support Engineer - EUC, InTune, Endpoint Manager, c.£75k
- Job Description
- Infrastructure Analyst/3rd Line Support Engineer - Wintel, EUC Infrastructure, InTune, Endpoint Manager, SCCM, AD/GPo, Azure, O365/MS Exchange Online, MDM, Win10/Win11 Deployments. Permanent, Law Firm, London/Remote (Hybrid 3 Days Onsite). £65k - £80k +Bonus +Benefits Global Law Firm with significant inhouse server infrastructure seeks an Infrastructure Analyst/3rd Line Support Engineer to join the team and be involved in a mix of 3rd line support and project delivery work focusing on their Wintel Server environment comprising core Windows Server AD/GPo/AzureAD in relation to EUC infrastructure (InTune, Endpoint Manager, SCCM etc). Whilst this is an infrastructure support role which will involve significant elements of BAU support at the 3rd line you will also be involved in numerous projects including Win10/Win11 rollouts, again from an infrastructure perspective (not at the desktop) and/or deployment of End User Experience Monitoring/Digital Experience Monitoring infrastructure (with tools such as Riverbed Aternity, Aternity Agent etc) to improve the end user experience by deploying wholesale changes within the Wintel infrastructure. As the Infrastructure Analyst/3rd Line Support Engineer you will carry out BAU support, installations, upgrade, moves, maintenance and decommissioning of all Wintel Servers and related equipment adhering to a strict set of guidelines. You will also monitor and maintain all EUC infrastructure environments to ensure stability and security encompassing elements of the M365 Stack, MS Exchange Online environments, MS Teams and more specifically the InTune/Endpoint Manager infrastructure behind the mobile device management (MDM) piece. Delivery of and automation of tasks will be undertaken using Powershell where appropriate. We are searching for Infrastructure Analyst/3rd Line Support Engineer/EUC Infrastructure Engineer who has worked on a large-scale global server environment where you have gained a mixture of experience of 3rd line BAU support work as well as project work centred around Windows Server 2012/2016/2019 Active Directory/Group Policy, InTune/Endpoint Manager (SCCM in previous years), MS Exchange/M365, Azure Cloud and Networking principles. You may also have touched on Citrix in the past (non-essential). You will bring an ITIL awareness combined with a security focussed approach at all times. Any MSFT certifications would be useful; any MSFT security courses/qualifications such as SC-200 or SC-300 would be helpful but non-essential. You may have been working in a Law Firm, Solicitors, Legal Services environment or similar professional services environments such as Accountancy, Financial Services, Consultancy etc and be able to demonstrate your experience of delivering projects across multiple geographies. If you have been working in a Law Firm (or professional services firm) you may have gained experience with iManage or similar document management systems, InTapp (or similar) for time management or Elite3E Practice Management systems or iManage; all of these are non-essential but potentially of interest should you have supported infrastructure environments hosting these platforms. You will be well organised and possess exceptional communication skills. Excellent opportunity to join a high profile, global law firm working. Flexible working arrangements and City of London based offices (Hybrid working).
- Company Name
- Spectrum IT Recruitment (South) Ltd
- Job Title
- Technical Lead DevOps Engineer, GCP
- Job Description
- GCP DevOps Engineer | Technical Lead | Team Lead Fully Remote, UK ONLY £80,000 + Equity Imagine being a part of the team to challenge and revolutionise the digital marketplace sector. To make a significant contribution to a global platform that champions the "little people" while daring to challenge the corporate giants. Recognised as one of Europe's fastest-growing E-commerce companies and lauded with industry accolades, this company has secured significant investment and are ready for growth! As a key player in their dynamic engineering team (35+), you'll be at the helm of transforming software delivery pipelines, optimising performance, and driving continuous improvement across the software lifecycle. What will make you a success in this role? You will need to be experienced, or at least comfortable with, working in a start-up style environment; fast moving, fast thinking, and willing to roll up your sleeves and get stuck in! Senior level technical capability with strong problem-solving skills. Proven experience with GCP as either a DevOps Engineer or SRE. A good depth of experience using Terraform and Ansible. A strong knowledge of Kubernetes cluster, building containers, deploying via CI/CD pipelines. Beneficial Experience Knowledge of Nginx, PHP, MySQL. Knowledge of NoSQL solutions, RabbitMQ, SOLR, Couchbase. Good understanding of Networking concepts and solutions. Ability to work with, devise, and implement CI/CD pipelines and practices. A solid understanding of networking concepts, technologies, and protocols (TCP/IP, IPSec, HTTPS, DNS). The company have a remote first working practice so this position is available on a remote working basis. The interview process includes a Gorilla technical screening test, technical Q&A interview and a cultural interview, all wrapped up inside 2 weeks. Interviews available both sides of Christmas! Salary: £80k - £90k + Equity, Pension, Flexi Working, Growth Hit apply to upload your CV or contact Steven Wright at Spectrum IT Recruitment for more info. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.