Salesforce Administrator
On site
London, United Kingdom
Full Time
24-04-2025
Job Specifications
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.
Global CX (Customer Experience) provides support to our customers through all available support channels, including chat, phone, email, and social media. You will work closely with all internal teams, such as Support, Service Delivery, and Customer Experience, but also stakeholders in other departments within our business, including operational and commercial functions outside of Global CX.
Your team, CX Operations, is tasked with ensuring our business systems are optimised to provide the best possible outcome for our customers. We are looking for a highly skilled, motivated, and innovative Salesforce Administrator to help improve the efficiency, reliability, and usability of our Salesforce instances and their connected ecosystem. As a Salesforce Administrator, you will be responsible for optimizing our Salesforce platform to support our Global CX team. You will be responsible for ensuring data integrity, system functionality, and user satisfaction.
What You'll Be Doing
Act as the primary point of contact between the Global CX team and the central Salesforce admin/development team, facilitating communication and ensuring alignment.
Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements.
Provide user support for all functions of the Global CX organisation
Contribute to the delivery and maintenance of onboarding and training of new colleagues
Ensure we collect and action on feedback received from users of our business apps
Promote best practices in the use of our business systems, in particular SFSC
Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders
Who You Are
Certification as an SFSC Admin is required.
Expeince working with SFSC in a development or administrator capacity. Experience with Salesforce Experience and Marketing Cloud is an advantage
Practice a "customer first" mindset.
Skillful in both communication and presentation, adept at expressing technical ideas in straightforward language.
Extensive experience in process optimisation.
Advanced analytical skills, with an ability to identify trends and provide actionable insights.
What's in it for you?
A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
Independent financial advice and free standard professional mortgage broker advice
Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
About Us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
About the Company
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,0... Know more
Related Jobs
- Company Name
- Pierce Washington
- Job Title
- Salesforce Senior Consultant - London
- Job Description
- Who are we? Founded in 2005, Pierce Washington helps clients transform their quote-to-cash process. We are creating a next-generation Total Commerce Company and will own the Total Commerce category – a fast growing segment in the tech industry. This is the place to come to if you want to work with the best, get in at the ground floor and help sustain and grow one of the best places to work. We have completed over 100 CPQ projects enabling leading enterprise to achieve their most complex Q2C process automation goals and transform how they do business. Leveraging this expertise, our Salesforce Practice is focused on delivering solutions to clients in the High Tech and Manufacturing industries. Come join a growing Salesforce Practice and work on fun projects with good people! Who are you? You are an experienced, hands-on Salesforce Consultant with expert Business Analyst skills who loves to work collaboratively with clients to design and implement CPQ (Steelbrick) solutions. You strive for and deliver excellence for yourself, your team, and your clients. You have a natural curiosity to uncover a client’s pain points, key requirements and implicit needs. You enjoy completing declarative configurations yourself and have experience working with products and price books, price rules, flows, advanced approvals, discounting, quoting, invoicing, and amendment and renewal processes. What you get to do: Working closely with a Solution Architect in a client-facing capacity, your primary responsibility is to identify and document business processes, gather, synthesize, and translate business requirements into user stories, and complete the declarative configurations required to ensure we provide our clients the best quote-to-cash (Q2C) automation solutions Co-lead discovery workshops to gather, define, and document current state and future state business processes and functional requirements Document requirements in the form of process flow diagrams and user stories Participate in the creation of prototypes and proof-of-concepts and demonstrate solution functionality to client stakeholders as needed Complete declarative configurations for projects, including products and price books, price rules, flows, advanced approvals, discounting, quoting, invoicing, and amendment and renewal processes Develop implementation estimates and plans for phases of the delivery lifecycle, including configuration, development, testing, training, communications, deployment, and post go-live support Design user story test scripts and participate in end-user acceptance testing Develop and present solution options to client, evaluating the pros and cons of declarative configuration against code and customization Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping Participate in training content development and administrator and end-user training delivery Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions What you bring to the role: 3+ years of Salesforce industry experience in a consulting capacity working with the Sales Cloud and/or Service Cloud and a proven understanding of the software development lifecycle Prior experience as a Business Analyst/Consultant or similar role on 2+ CPQ projects that were at least 6 months in duration Hands-on declarative configuration experience implementing products and price books, price rules, flows, advanced approvals, discounting, quoting, invoicing, and amendment and renewal processes Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs Skilled at defining and documenting current and future state business processes and requirements for ongoing system improvement initiatives Working knowledge of custom development concepts such as flows, lightning components, apex, triggers and web services Excellent client-facing written and oral communications skills Experienced in executing gap analysis and requirements traceability matrices Experienced in project management theories, practices, and methods including Agile Experienced with Visio, JIRA, Prodly, Copado, or similar tools desirable Experience in the High Tech or Manufacturing industries highly desired Active Salesforce certifications or ability to achieve relevant certifications upon hire within first several months Required Salesforce certifications: Administrator, CPQ Specialist Preferred Salesforce certifications: Billing Specialist Superbadge, Advanced Billing Specialist Superbadge, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant Understanding of complementary CPQ applications such as Logik.io, DigitalRoute, DocuSign CLM, Conga Contracts, Xactly, Zilliant, PROS, and Avalara Tax Bachelor’s degree in business, computer science, or engineering What we’ll do for you: Health, dental, life & disability insurance Flexible, collaborative work environment with a commitment to work life balance Hybrid work environment Competitivecompensation package Learn and challenge yourself in a fast-paced, growing tech company Moreabout us: Since 2005, Pierce Washington has helped enterprises transform their quote-to-cash process in four ways: we implement CPQ, eCommerce and Billing & Subscription Management solutions and we integrate those solutions to ERP and other enterprise systems. By focusing on these four areas – and doing them well – we have built our reputation as the go-to partner for our clients. Our commitment to each client’s success is the foundation on which Pierce Washington was built. None of this success would have been possible without the synergy we have with our employees. Our commitment to each employee’s personal growth and development yet still highly valuing work/life balance, all within a culture of collaboration and teamwork, is why being a part of our team is an exciting next step in your career! Powered by JazzHR YhD3F9xoLb
- Company Name
- THG Ingenuity
- Job Title
- Sales Development Representative - Cloud Services
- Job Description
- About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Why Ingenuity Cloud Services? At Ingenuity Cloud Services, we power global growth for digital-first brands. As part of THG Ingenuity, we deliver secure, scalable cloud and infrastructure solutions that enable businesses to build, host, and grow online — all backed by enterprise-grade capabilities and global reach. We’re not just another cloud provider. We combine deep technical expertise with a commercially-driven mindset, offering tailored solutions to some of the world’s most recognisable e-commerce and enterprise brands. Our global data centre footprint, 24/7/365 support, and obsession with performance and security make us a trusted long-term partner. Joining us means being part of a high-growth, high-impact business that’s shaping the future of digital infrastructure. You’ll work alongside passionate professionals who value innovation, speed, and simplicity — and you’ll be empowered to make a real difference from day one. About The Role As a Sales Development Representative (SDR) at Ingenuity Cloud Services, you'll play a key role in driving our growth by identifying and engaging with new business opportunities across the UK and EMEA regions. Working as part of our dynamic business development team, you’ll be on the front line of our commercial efforts — introducing our cloud and infrastructure solutions to organisations across a range of industries. You’ll be responsible for opening doors with prospective clients, sparking interest, and setting up high-quality meetings for our business development managers. This is a fantastic entry point into tech sales. You'll be supported with ongoing training and mentorship, and equipped with all the tools you need to succeed — from CRM and prospecting platforms to sales enablement resources. While the role is focused on booking meetings initially, you'll quickly grow into qualifying opportunities and building a deeper understanding of our sales process, with a clear path for progression into more senior business development roles. You’ll be based at our state-of-the-art offices near Manchester Airport, working in a fast-paced, supportive environment where ambition and curiosity are encouraged. What will I be doing? Researching and identifying potential new clients – with a particular focus on gaming and VPN companies - across the UK and EMEA. Reaching out to prospects through a mix of outbound channels — including email, phone, LinkedIn and other platforms. Responding to inbound leads generated by our marketing team and qualifying initial interest. Engaging prospects in early-stage conversations to understand their needs and introduce our cloud and infrastructure solutions. Booking discovery calls and meetings for the business development team, ensuring a smooth handover of qualified opportunities. Maintaining accurate records of outreach and activity within our CRM system. Collaborating closely with the wider sales and marketing teams to refine messaging and improve campaign performance. Taking part in regular sales training and development sessions to build your skills and progress your career. What skills do I need? Skills You don’t need years of experience — we’re looking for the right attitude, curiosity, and a desire to grow in tech sales. That said, here are some of the qualities and skills that will help you succeed in this role: A confident, clear communicator — whether over email, phone, or video. Comfortable speaking to new people and building rapport quickly. Organised and proactive — able to manage multiple conversations and follow-ups at once. A self-starter who’s motivated by hitting goals and learning fast. Some prior sales experience (retail, telesales, fundraising, etc.) is preferred, but not essential. An interest in technology, cloud infrastructure, or digital services — you don’t need to be an expert, but curiosity goes a long way. Willing to take feedback, try new approaches, and keep improving. Familiarity with LinkedIn or CRM tools (e.g. Salesforce, HubSpot) is helpful but not essential. We’ll give you all the training and support you need — but we’re looking for people who are ready to jump in, bring energy, and make things happen. What’s in it for me? Career Development Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Unlock 2 days volunteer leave after 12-months. Wellbeing Support Access face-to-face and virtual appointments with our in-house GP. Access our in-house CBT therapist. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Access to on-site barber. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
- Company Name
- Job Title
- Systems Engineer III, Site Reliability Engineering, Google Cloud
- Job Description
- Minimum qualifications: Bachelor’s degree in Computer Science, a related field, or equivalent practical experience. 2 years of experience with programming in one or more programming languages. 2 years of experience working with Unix/Linux systems internals and administration (e.g. filesystems, inodes, system calls) or networking (e.g. TCP/IP, routing, network topologies and hardware, SDN). Preferred qualifications: Experience working in computing, distributed systems, storage, or networking. Experience in designing, analyzing, and troubleshooting distributed systems. Ability to debug, optimize code, and to automate routine tasks. Excellent problem-solving skills, coupled with verbal and written communication skills. About The Job Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google Cloud's services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems capacity and performance. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. On the SRE team, you’ll have the opportunity to manage the complex challenges of scale which are unique to Google Cloud, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow. In this role, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Responsibilities Improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement. Manage support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews. Provide guidance to other team members on managing availability and performance of mission critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions. Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. Lead incident response and blameless postmortems. Scale systems sustainably through mechanisms like automation and evolve systems by driving changes that improve reliability and velocity. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
- Company Name
- The Digital Recruitment Company
- Job Title
- Cloud Analyst
- Job Description
- Cloud Monitoring & Data Analyst Job Type Permanent Salary: £60,000 - £70,000 DOE Location: Kingston Upon Thames – Hybrid 1-2 days in the office Consultant: Mags Rendle The Company TDRC are excited to be working with a global leader in security evidence management software. Their systems play a crucial role in the private security sector as well as within healthcare, retail and within sport. They are supplying and supporting cameras and software to clients in 40+ countries and have offices in the UK, USA and Hong Kong with their international activities growing rapidly. In this rapidly expanding market, they have sold equipment to the majority of Police Forces in the UK as well as many local authorities and private organisations. It's an exciting time to be joining this firm as they continue to lead the world in the development and application of their technology, with their influence spanning over 40 countries. Their mission to make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and ensure identified issues are resolved appropriately. To use data to build historical trend analyses and provide reporting. Your Responsibilities and Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system health. Escalate detected incidents immediately to appropriate teams. Follow-up to ensure incidents are resolved. Data Analysis & Reporting Build historical trend reports beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts and queries (Kusto Query Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve transparency. Your Qualifications, Technical Skills and Experience Essential Previous experience of setting up automated alerts, managing dashboards, and generating reports to improve system reliability and customer experience. 3+ years’ experience in cloud monitoring, data analysis, or DevOps support. Strong knowledge of Microsoft Azure services (App Service, SQL Database, Blob Storage, Azure Monitor, Application Insights, Log Analytics). Proficiency in KQL (Kusto Query Language) for log analysis. Experience with automation scripting (PowerShell, Python, or Azure Functions). Desirable Familiarity with SIEM tools (Splunk, ELK, Azure Sentinel) Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Azure Solutions Architect Expert (AZ-305) Microsoft Certified: Azure Security Engineer Associate (AZ-500) Your Personal Skills and Attributes Strong analytical mindset and ability to translate data into actionable insights. Excellent problem-solving skills and ability to work independently. Proactive approach with a desire to own and continually improve processes Why apply This isn't just about taking on a job—it's about being part of a family that champions change. This company combine their passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, they ensure that while you're taking care of our mission, they will be taking care of you. Apply below and I will be in touch to discuss the company, the role and opportunity with you further. The Digital Recruitment Company is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. To apply for this role please contact us at: Mags Rendle 0203 640 2133 mags@digitalrecruitmentcompany.com www.digitalrecruitmentcompany.com