Software Engineer (x/f/m) - Claims Management
Hybrid
Ghent, Belgium
Full Time
23-04-2025
Job Specifications
Who we are
You. Better. With Alan.
Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.
By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.
We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.
Our team of 600 people (still growing) operates across France , Spain , Belgium , and Canada .
How we do it ?
About
People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:
Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.
Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data.
Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.
Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.
Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.
Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.
The Engineering team
In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves!
Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction.
We move fast, with a lot of ownership, and are proud to tackle big problems!
Our process is very simple: those who make product decisions are the same ones who build them.
Our stack is Python/Flask, React, React Native, PostgreSQL.
Want to know more? Read this article if you want to discover how life as an Engineer at Alan and this article on our Engineering career path.
Claims Management
You would join the team called “Claims Management”, in charge of refunding €350M+ of healthcare expenses every year to 1M+ members across France, Belgium, Spain, and Canada.
Our mission is to refund each member as fast as we can and the right amount, while being cost-effective for Alan.
We have internalized all the critical parts to handle health claims, which makes this product division a technical, deep, and exciting place to work.
Claims Management Contains Several Product Crews, Notably
Document processing: 2M documents received every year. We automatically parse a good portion of them with LLMs but we want to go further.
Claims experience: Building the most memorable and straightforward experience for our members to understand their guarantees and get a claim refunded. Across 4 different countries, mobile and desktop.
Payments: Building a payment infra & source ingestion system to make sure our members get refunded super fast or better, they don’t need to advance the money.
Fraud fighting: 4M€ saved in 2024 with an internal stack combining Machine learning scoring, anomaly detections, and manual investigations
You’ll love to work in Claims Management if you’re interested in building complex systems that need to work perfectly 24/7 every day of the year despite being on a high-growth trajectory.
Is it you we’re looking for?
We Are Looking For Engineers With 3+ Years Of Experience To Help Us Scale Our Engineering Community From Different Perspectives (product, Tech, And Internal Organization-wise)
You’ll be able to tackle high-impact & high-risk projects involving many engineers.
You’ll design efficient systems and engineering practices to align with and facilitate interactions between multiple teams/products.
You’ll have the opportunity to mentor other engineers & lead crews (more details in this article).
You’ll be able to contribute to hiring your future coworkers and shape candidates’ hiring experience (improving our technical assessment process etc...)
You would be a good fit at Alan if most of this sounds like you:
Well-versed in Object Oriented Programming such as Python, Java, C#, and enthusiastic about web technologies such as modern Javascript.
Willing to work in Python/JavaScript (but you don’t need to have experience with those 2 languages!).
Passionate about building products.
Self-starting and entrepreneurial.
Humble and still willing to grow (no matter your seniority!).
Collaborative, enthusiastic about teamwork, learning, and teaching.
Fluent in English (no need to speak French!).
For this opportunity, we are aiming to hire within the C-F level range.
But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus.
Perks & Benefits
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
Fair rewards. Generous equity packages complement your base salary.
Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
Flexible vacation policy and flexible working hours. Organize your time as you wish.
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
Transport. Country-specific commuter benefits.
Learning & Training opportuniti...
About the Company
Alan, votre partenaire santé tout-en-un. L'offre d'Alan s'organise autour d'une assurance complémentaire santé, de services de santé (comme la clinique Alan) et d'Alan Mind notre offre de bien-être mental. Plus de 400.000 membres utilisent Alan et 20.000 entreprises de tout secteur et toute taille. Alan opère en 🇫🇷, 🇪🇸, et 🇧🇪. Alan est membre du Next40 depuis sa création et a levé plus de 490 M€. Know more
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